Customer Service Water Treatment
Resume:
West Chester, OH *****
PH: 513-***-****
Email: **********@*****.**.***
Steve C. Todd
Seeking a position that will allow the opportunity for advancement based on merit.
Objective
2013 Onesource Water Blue Ash,OH
Service Tech
Experience
Installing; trouble shooting; and repairing bottle less water coolers using the latest technology
for water treatment. This includes reverse osmosis, ozone, sedimentation and activated
carbon. Customer service, inventory control.
2012 Apex Covantage Lebanon,OH
Field Supervisor – Contractor
Trained sub contractors in safety and installation of electric and water meters for an AMI based
system using smart grid technology. Followed up on quality control for proper installations to
meet customer satisfaction and concerns. Assigned inventory and work assignments.
2009 – 2011 Jefferson Regional Water Authority Miamisburg, OH
Water Superintendent
Supervised hourly employees and provided customer service for customers. Prepared state
reports, involved with budgeting and planning reports. Maintained inventory control of
chemicals. Performed restoration of main line breaks and installation of new service lines.
Installed new AMR water meters and reto-fitted existing ones. Utilized hand held
units for reading meters, gps coordinates, pictures, and account information for Master Meter.s.
Used Frey software Cubix system for billing purposes to improve efficiency and accuracy.
Implemented preventive maintenance program. Equipment and supplies maintained through
JIT and MRP. Contract negotiations with vendors and customers. CIP. Grant writing.
Negotiated contract with energy company which provided 15% savings. Safety and first aid id
training. Added VSD’s to high service and well water pumps; increasing efficiency and limiting
wear d and tear to the system. Employee training. Strategic planning for future growth.
Mentoring. Security implementation.
2001 - 2008 Wyoming Water Works Wyoming, OH
Water Treatment Operator III
Made chemical adjustments of cationic polymers; coagulants such as alum; liquid
chlorine/sodium hypochlorite through lab analysis. Customer service; performed
emergency and preventive repairs to system and equipment. EPA reporting; MRP and JIT
inventory.
1998 – 2002 Primerica Cincinnati, OH
Divisional Manager
Recruitment, training and development of associates in the financial services industry.
Assist clients in achieving financial independence through various services and products
1996 – 1999 Newport Water Treatment Plant Newport, KY
Water Treatment Operator
Make adjustments to chemicals; such as sodium hexametaphosphate, chlorine, anionic
polymer, hydrated lime. Control and repair of water purification machines and equipment.
Utilized newer technology through a system known as Actiflow. Perform testing of water
samples, complete state reports, and manage plant during swing shifts. Handle after-hour
emergency calls and dispatch service technicians.
1995 – 1996 Henry County Water District Campbellsburg, KY
Water Treatment Superintendent
Supervised hourly employees and provided customer service for customers. Prepared state
reports, and involved with budgeting and planning reports. Maintained inventory control of
chemicals. Performed restoration of main line breaks and installation of new service lines .
1994 – 1995 Village of New Richmond New Richmond, OH
Water Treatment Superintendent
Supervised hourly employees and provided customer service for customers. Prepared
state reports, and involved with budgeting and planning reports. Maintained inventory
control of chemicals. Performed restoration of main line breaks and installation of new
service lines.
1993 - 1994 Lima Water Treatment Plant Lima, OH
1992 - 1993 Lima Public Works Lima, OH
Construction and Maintenance Operator
Maintenance of parks and streets and storm basins utilizing various pieces of equipment from hand
tools to jack hammers. Drove dump trucks, rollers and vac truck as well, Done paving, snow removal,
catch basin repairs for storm water, park maintenance.
1985 - 1992 Lima Water Treatment Plant Lima, OH
Water Treatment Operator
Make adjustments to chemicals; such as sodium hexametaphosphate, chlorine, anionic
polymer, hydrated lime. Control and repair of water purification machines and equipment.
Utilized newer technology through a system known as Actiflow. Perform testing of water
samples, complete state reports, and manage plant during swing shifts. Handle after-hour
emergency calls and dispatch service technicians
MBA – California Coast University Santa Ana, CA
Education
BS – Ball State University Muncie, IN
Class III (Ohio)
Licenses /
Class IV (KY) Water Treatment & Distribution.
Professional
Member of AWWA; ORWA; MVRPC-Consortium of Water Purveyors
Affiliations
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