Customer Service Manager
Resume:
O bjective
To obtain a challenging position that would allow me to
u tilize my skills, grow professionally, and be an effective
team player in the success of a th riving business.
Experience
Unit Secretary 5th Floor River Region/Patient Center Rep.-
Family Medicine February 07, 2010 to March 19, 2012, River
Region Medical Center/Family Medicine Clinic, Vicksburg,
M S.
M y job responsibility was answer the phones, fax,
copy, customer service, enter doctors’ orders in the
computer using medical software (H80) (Meditech).
Fax orders to the pharmacy so he can get the
patients medicine ready for the patients that the
doctors order. I had to enter any radiology, any labs,
and schedule surgery, anything that the doctor may
order for the patients. Made copies of patients charts
to take to other facilities, also set up transportation
for the patients to be taken to their destination. I
a lso had to notify the case manager of orders for
patients that need to have home health set up or
need to be placed in a nursing home. Verified
i nsurance and check patient in for appointments,
handled accounts payable.
Unit Secretary/Telemetry Monitor Tech March 13, 2007 to
September 21, 2009 Promise Hospital, Vicksburg, MS 39180
M y job responsibili ty was answer the phones, fax, copy,
customer service, enter doctors’ orders in the computer using
medical software (HBO) (Meditech). Fax orders to the
p harmacy so he can get the patients medicine ready for the
patients that the doctors order. I had to enter any radiology,
any labs, and schedule surgery, anything that the doctor may
order for the patients. Made copies of patients charts to take
to other facilities, also set up t ransportation for the patients
to be taken to their destination. I also had to notify the case
manager of orders for patients that need to have home
health set up or need to be placed in a nursing home. I used
M icrosoft Word to type information for patients to take with
t hem, I used excel to put the doctors information of labs
results that they request for. We also used Access and quick
books to put the patient’s results from their procedure for
t he doctors. I had to email certain doctors their progress
reports after I type their progress notes. Made sure that my
work area was wipe down and clean when I arrived to work
and when I leave work.
F ront Desk Manager April 2004 to March 2007 Days Inn
Hotel, Vicksburg, MS 39180
The job responsibility was customer service, payroll, the
weekly scheduling, Made reservation, check customers in
and out of the hotels. Answer phones and t ransfer calls to
t he customer’s rooms did weekly and monthly reports, made
n ightly money deposit. Check Rooms to make sure they are
ready to check customer in. Took care of direct billing for
companies that had account with us and mailed out their
s tatements. I did all of my reports on excel and sometimes on
quick books. I did inventory, and order the supplies that was
needed at the hotel.
Photographer/Customer Service Tech November 2003 to
A ugust 2004 Wal-Mart Portrait Studio Vicksburg, MS 39180
The Job duties was to take pictures of all ages, change
background props as new ones came in. Offered customer
service, order supplies for the cameras, set up appointments
for customer, call each customers as their picture arrived at
t he studio, made nightly deposits, open and closed the store.
Assistant Manager February 2000 to March 2003 Simply
Fashion Vicksburg, MS 39180
T he job responsibility was opening and closing of the store,
making the schedule for the employee, I had to supervised
anywhere from 6-8 employees, I did nightly deposit, I had to
do conference calls on every Monday, come up with ideals to
i ncrease sales for the store. In terviews applicants, style the
f loor to bring attention to the store, and greet every
customer with a smile.
U nit Secretary/Medical Record Analysis April 1999 to June
2001 Park View Medical Center Vicksburg, MS 39180
T he job responsibility was to answer the phones, put doctors’
orders in, fax orders to the r ight department, made sure the
patients and the family members had everything that they
needed, patient care, making sure that the doctors had
everything they needed before they arrived on the f loors.
Notified the nurses that they have orders and to check them
off, epically if they have a stat order that needed to be done
t hen.
EDUCATION
Everest University, Online December 2013 to present
S tudying Criminal Justice
V icksburg High School, Vicksburg, MS 39180 1992 TO 1996
Obtain a Diploma in General Studies
H inds Community College, Raymond, MS 39154 1996 TO
1998 Study Business/Office
University of Phoenix, Phoenix, AZ 2008 TO 2009
Obtain a certificate in Pharmacy Tech
REFERECNCE
Pamela Jackson
601-***-****/601-***-**** ext. 0
V icksburg Housing Authority Supervisor
Alisha Wilkes
601-***-****/601-***-**** ext. 5th f loor
R N at River Region Hospital
Danita Watts
PCT at Baptist Hospital
Chellanie Cobbs Freeman
M aterial Management Supervisor
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