Customer Service Quality Control

Jeffrey Morgan

*** ******** **.

Manchester TN **355

Phone: 931-***-****

Email: ***********@*******.***

Skills

Incredibly punctual and dependable

Efficient and flexible in a fast paced environment

Over 8 years in warehousing, manufacturing, customer service, and quality control

experience

Great verbal/personal and written communication skills

Abundant organizational skills

Able to maintain an exceptionally clean, safe, and presentable work atmosphere

Experience

July 2009- June 2013 Viam Operator/Inspector Manchester, TN

• Measured completed work-pieces to verify conformance to specifications, using

micrometers, gauges, calipers, templates, or rulers.

• Examined completed work-pieces for defects, such as bubbling, chipped edges or

marred surfaces and sort defective pieces according to types of flaws.

• Read work orders or production schedules to determine specifications, such as

materials to be used, locations of cutting lines, or dimensions and tolerances.

• Loaded work-pieces, rubber, nylon, carpeted material, or chemical solutions into

machines.

• Set up, operated, or tended machines to press or apply rubber, nylon or carpeted

material.

• Started machines, monitored their operations, and recorded operational data.

• Tested and adjusted machine speeds or actions, according to product specifications,

using gauges and hand tools.

• Installed, aligned, and locked specified punches, dies, presses, or other fixtures in

rams or beds of machines, using gauges, templates, and hand tools.

• Cleaned and lubricated machines.

• Positioned, aligned, and secured work-pieces against fixtures or stops on machine

beds or on dies.

Dec. 2004- March 2007 Asurion Inspector/Programmer Smyrna, TN

• Tested circuits and components of malfunctioning telecommunications equipment

to isolate sources of malfunctions, using test meters, circuit diagrams, and other

hand tools.

• Tested repaired, newly installed, or updated equipment to ensure that it functions

properly and conforms to specifications, using test equipment and observation.

• Inspected equipment on a regular basis in order to ensure proper functioning.

• Repaired or replaced faulty equipment such as defective and damaged telephones,

wires, switching system components, and associated equipment.

• Demonstrated equipment to customers and explain how it is to be used, and

responded to any inquiries or complaints.

• Analyzed test readings, computer printouts, and trouble reports to determine

equipment repair needs and required repair methods.

• Adjusted or modified equipment to enhance equipment performance or to respond

to customer requests.

Education

H.S. Diploma Scotts Hill High School Scotts Hill, TN

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