Customer Service Technical Support

AUBRIANA HARRIS

PORTLAND, OREGON *****

971-***-***** **************@*****.***

SUMMARY: EXPERIENCE WORKING WITH PEOPLE OF DIVERSE BACKGROUNDS AND CAPABILITIES WHILE PROVIDING

QUALITY SERVICE.I HAVE EXCELLENT INTERPERSONAL SKILLS THAT HELP ME TO UNDERSTAND THE NEEDS OF THOSE THAT

I HELP. PRACTICED MY [“ACTIVE LISTENING”] SKILLS SO THAT I CAN BE MORE AWARE OF THE THINGS THAT OTHERS MAY

NOT NOTICE AND I WILL BE ABLE TO ADJUST TO ANY CHANGES THAT MAY ARISE.

SUMMARY OF QUALIFICATIONS:

● OVER FOUR YEARS OF EXPERIENCE IN CUSTOMER SERVICE

● EXTENSIVE SUCCESS IN BUILDING PERSONAL AND PROFESSIONAL RAPPORT

● ABILITY TO WORK UNDER PRESSURE WHILE MAINTAINING PROFESSIONALISM AND MEETING BUSINESS NEEDS

● FOLLOWED COMPANY POLICY AND MADE DECISIONS WHILE STILL PROVIDING EXCELLENT CUSTOMER SERVICE

EDUCATION:

INTERNATIONAL AIR AND HOSPITALITY ACADEMY VANCOUVER, WA MARCH 26, 2014

AIRLINE/TRAVEL SPECIALIST DIPLOMA

● OVERVIEW OF FLIGHT ATTENDANT PROTOCOL, DUTIES, TERMINOLOGY AND PASSENGER SAFETY

● EXPERIENCED ON A SIMULATED APOLLO RESERVATION SYSTEM

● FARE CONSTRUCTION IN DOMESTIC TICKETING AND RELATED TICKETING FORMS, 4-FLIGHT TICKETS, SPECIAL

SERVICE TICKETS, MCO’S AND EXCESS BAGGAGE CHARGES

● TRAINED IN THE MANY INTRICACIES OF COST EFFECTIVE ITINERARY PLANNING

● AIRPORT OPERATIONS INVOLVING TICKETING, RAMP OPERATIONS, OVER SOLD, CANCELED, DELAYED FLIGHTS,

PUBLIC ADDRESS ANNOUNCEMENTS AND AIRCRAFT SAFETY

● KNOWLEDGE OF DOMESTIC AND INTERNATIONAL CITY, AIRPORT AND AIRLINE CODES

● DEVELOPED PROFESSIONALISM IN CUSTOMER SERVICE SKILLS AND ABILITIES

WORK EXPERIENCE:

SUBWAY VANCOUVER, WA JAN 2014 TO MARCH 2014

SANDWICH ARTIST

● DEMONSTRATED A COMPLETE UNDERSTANDING OF MENU ITEMS AND EXPLAINS THEM TO GUESTS ACCURATELY.

● USED POINT OF SALE SYSTEM/CASH REGISTER TO RECORD THE ORDER AND COMPUTE THE AMOUNT OF THE BILL

AND COLLECTED PAYMENT FROM GUESTS AND MAKES CHANGE.

● UNDERSTANDS AND ADHERES TO PROPER FOOD HANDLING, SAFETY AND SANITATION STANDARDS DURING FOOD

PREPARATION, SERVICE AND CLEAN UP AND ALSO CLEANED AND MAINTAINED ALL AREAS OF THE RESTAURANT TO

PROMOTE A CLEAN IMAGE.

XEROX SERVICES TIGARD, OR JUL 2013 TO SEP 2013

TECHNICAL SUPPORT ADVISOR

● USED A COMPUTERIZED SYSTEM, RESPONDED TO CUSTOMER AND TELEPHONE INQUIRIES AND COMPLAINTS AND

GATHERED INFORMATION, RESEARCHED/RESOLVED INQUIRIES AND LOGGED CUSTOMER CALLS

● COMMUNICATED APPROPRIATE OPTIONS FOR RESOLUTION

● INFORMED CUSTOMERS ABOUT SERVICES AVAILABLE AND ASSESSED CUSTOMERS’ NEEDS

● ASSISTED IN PLANNING AND IMPLEMENTING DEPARTMENT GOALS AND MADE RECOMMENDATIONS TO MANAGEMENT

TO IMPROVE EFFICIENCY AND EFFECTIVENESS

TACO BELL BEAVERTON, OR FEB 2013 TO JUL 2013

FOOD PREP/FRONT LINE

● CLEANED AND SANITIZED WORK AREAS, EQUIPMENT, UTENSILS, DISHES OR SILVERWARE

● WASHED, PEELED AND CUT VARIOUS FOODS, SUCH AS FRUITS AND VEGETABLES, TO PREPARE FOR COOKING OR

SERVING

● CHECKED TO ENSURE THAT APPROPRIATE CHANGES WERE MADE TO RESOLVE CUSTOMERS' PROBLEMS

● RECEIVED PAYMENT BY CASH, CHECK, CREDIT CARDS, VOUCHERS OR AUTOMATIC DEBITS

STREAM GLOBAL SERVICES BEAVERTON, OR JUL 2012 TO FEB 2013

TECHNICAL SUPPORT PROFESSIONAL

● GREETED PERSONS CALLING ESTABLISHMENT, DETERMINED NATURE AND PURPOSE OF CALL AND DIRECTED THEM

TO SPECIFIC DEPARTMENTS.

● OPERATED TELEPHONE SWITCHBOARD TO ANSWER, SCREEN OR FORWARD CALLS, PROVIDING INFORMATION,

TAKING TRANSMIT INFORMATION OR DOCUMENTS TO CUSTOMERS, USING COMPUTER, MAIL OR FACSIMILE MACHINE

● PERFORMED ADMINISTRATIVE SUPPORT TASKS, SUCH AS PROOFREADING, TRANSCRIBING HANDWRITTEN

INFORMATION, OR OPERATING CALCULATORS OR COMPUTERS TO WORK WITH PAY RECORDS, INVOICES, BALANCE

SHEETS OR OTHER DOCUMENTS

SAFEWAY PORTLAND, OR MAY 2012 TO JULY 2012

COURTESY/DELI CLERK

● GREETED CUSTOMERS ENTERING ESTABLISHMENTS

● COMPARED DISPUTED MERCHANDISE WITH ORIGINAL REQUISITIONS AND INFORMATION FROM INVOICES AND

PREPARED INVOICES FOR RETURNED GOODS

● RELIABLE, PERSISTENT, DEPENDABLE AND COMMITTED WHILE KEEPING A POSITIVE ATTITUDE

SEARS CLACKAMAS, OR AUG 2011 TO JAN 2012

CASHIER

● RECEIVED PAYMENT BY CASH, CHECK, CREDIT CARDS, VOUCHERS OR AUTOMATIC DEBITS

● CONFERRED WITH CUSTOMERS BY TELEPHONE OR IN PERSON TO PROVIDE INFORMATION ABOUT PRODUCTS OR

SERVICES, TOOK OR ENTERED ORDERS, CANCELED ACCOUNTS OR OBTAINED DETAILS OF COMPLAINTS

● ANSWERED CUSTOMERS' QUESTIONS ABOUT MERCHANDISE AND ADVISED CUSTOMERS ON MERCHANDISE

SELECTION

VOLUNTEER EXPERIENCE:

COVENANT HOUSE TEXAS HOUSTON, TX JAN 2012 TO MAY 2012

VOLUNTEER

● TRAVELED THE STREETS OF HOUSTON IN THE CHT OUTREACH VAN WITH STAFF AND NECESSITIES BLANKETS

AND INFORMATION TO HOMELESS YOUTH LIVING ON OR AT RISK OF LIVING ON THE STREETS

● ASSISTED STAFF IN SUPERVISING AND INTERACTING WITH YOUTH STAYING IN OUR SHELTER, ASSISTING PARENTING

TEENS WITH CHILDCARE AND HELPING TO ESCORT TO OFF-SITE ACTIVITIES LIKE SPORTING EVENTS, OUTINGS,

TRIPS TO MUSEUMS, ETC.

● TRAVELED TO LOCAL SCHOOLS AND COMMUNITY CENTERS TO PROVIDE PREVENTION WORKSHOPS TO YOUTH WHO

ARE CONSIDERED TO BE "AT RISK"

● PRESENTED WORKSHOPS ON LIFE SKILLS SUCH AS BUDGETING, MONEY MANAGEMENT, SELF-ESTEEM DISCUSSION

GROUPS ON SUCH TOPICS

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