Customer Service Software
Resume:
MUKESH PATEL 905-***-****,
*********@*****.***
Brampton, Ontario
L6P 3T3
To
The Hiring Manager,
The South West Local Health Integration Network
London, Ontario
Dear Sir,
In response to your recent requirement, please accept this letter in
application eHealth Specialist currently available with you.
During the past ten years, my experience has been concentrated in the
Computer Networking and Hardware. Prior to that, my work as an Engineer
involved at desktop and server software installations and configuration.
Knowledge and understanding of systems and network hardware and software
such as Windows, MS Office and network management tools and printer
problems.
As a dynamic, creative and result-driven A+ certified professional, I am
confidentially exploring opportunities that provide continuing challenge
and professional growth. Therefore, the enclosed resume is presented for
your review and consideration.
I would welcome the opportunity to personally discuss my knowledge and
qualifications with you, and will be available at your convenience. Please
contact me at the above address or by phone.
Thank you for your time and interest. I look forward to hear from you soon.
Sincerely,
Mukesh Patel
Encl.: Resume
MUKESH PATEL
Brampton, Canada
*********@*****.***
Objective
To obtain a position as an eHealth Specialist
Summary of Skills
o Able to prioritize technical duties according to the needs of the
organization to meet the targets and goals. Ability in problem
determination and resolution techniques.
o Able to work independently as well as in a team environment
o Excellent interpersonal and communication skills, both verbal and
written, combined with a customer service attitude and ability to handle
requests in a professional diplomatic and tactful manner.
o Able to continuous professional learning, upgrading and ability to adapt
to change.
o Ability to work flexible hours and days, evening and nights,weekends
Education and Training
o Bachelor of Engineering -- (Computer Engineering)
o "Computer Networking Management" certified, A+ Certified Professional
o Vendor's certification(s): Apple, Dell, HP, Toshiba, Samsung
o Enterprise Solutions Development Using - J2EE, CIT College, Toronto - 6
Months (2006/2007)
Professional Computer Skills
o Hardware: Laptop, Desktop, Peripheral, Printers, PDA
o Operating Systems: Windows 7,Windows VISTA, Windows XP, Windows 2000/NT,
Windows 9x, DOS, Mac OS X.
o Tools: MS office, Microsoft Internet Explorer, Access,, SMARTS.
o Programming Languages: Java, C++, C, Cobol, Fortran, Pascal, PL/SQL,
Oracle, SQL Server
o MS Exchange, Novel Network
Professional Experience
IPG Technician
Aug. 2002 - to date
o Accurate and timely repairs/test/diagnosis that meet or exceed Industry
Standards and regulation.
o Ensures accurate fault determination and achieves a high rate of first
time completion.
o Obtains parts required for the repair in a timely manner from the parts
group and returns defective parts immediately.
o Repairing of Laptop and Desktop(Apple, HP, Toshiba, Samsung, Acer.
Gateway, Dell). Installing and troubleshooting operating systems.
o Repair the parts at components level. Make necessary soldering or replace
components.
o Troubleshoot, fix and set-up POS equipments like printers, Handy Scanner
etc.
o As a group member of Handheld devices recognize, escalate and provide
recommendations to resolve process deficiencies.
o Train new technicians and product testers on POS equipments, iPODs and
mobile personal digital assistant ( PDA ).
o Completes and maintains all paperwork and documentation required
thoroughly, accurately and in a timely manner for easy retrieval and
reference.
o Performs special projects/duties assign by Team Lead and supervisor.
IBM PC Help Center
May 2002- July 2002
o As the first line of contact to IBM customers, used interpersonal and
communication skills to provide optimum customer service on incoming
product support calls.
o An integral part of the support group, answer, qualify and direct
customer calls, generate case number and update IBM call tracking/problem-
resolution software LENA (Leading Edge Network Application).
o Clarify the nature of the problem with the user through questions and
other verbal interactions, walk through user through a series of
troubleshooting phases.
o Gathering customer, product and system information for the customer
database.
o Analyze client needs. Diagnose software and/or systems problems and
either resolve the problem or escalate the call to the designated higher
level of technical or sales support.
Bench Technician - Solution Configuration Ctr.
Jun. 2001- Jan. 2002
IBM Canada Ltd.,
o Assembling IBM makes computers and upgrades it as per customer
configurations.
o Testing and diagnosing all range of IBM Laptops and Desktops.
o Download software like Windows 95/98/2000, Windows XP and test.
o Resolve technical hardware and software problems for PCs
o Updating BIOS and BIOS images as per customer's requirement.
o Testing & repackaging computer accessories, and assisting in the
production of Laptop computers and PCs, which involves changing
keyboards, manuals & loading software into the Laptops and Desktops.
Contact this candidate