Customer Service Sales
Resume:
Cell Phone: 954-***-**** Gainesville, FL
32607
CAREER OBJECTIVE: Secure a PROFESSIONAL SALES/SALES MANAGEMENT
POSITION with an Industry Leading Organization
Focused on Aggressive Growth in a Business to
Business Environment.
PROFESSIONAL SKILLS:
Sales / Business Development
Solicite and manage accounts throughout a diverse range of
industries including government, hospitals, fleet
services, retail, travel and entertainment, universities and
others.
Develop and Maintain positive relationships at various levels
of accounts, including CEO's, Owners, Managers, Purchasing,
Mechanics and Technicians.
Demonstrate Promote and Sell both products and services.
Conduct training of new products, manage inventory and
recommend levels of stock.
Management / Marketing
Hire, Train, and Motivate Sales Representatives and
Independent Contractors.
Establish Total Quality Management Initiatives Focused on
Delivering Superior Customer Service.
Communicate Priorities and Mediate Concerns with Internal and
External Constituencies Regarding Shared objectives.
Develop and Implement Value Added Frequent Buyer Promotions,
Special Events, Print Ads, Point of Purchase, Take
One and Promotional Displays, Direct Mail, Co-Ops and Insertion
Programs
Coordinate Advertising and Field Distribution/Promotional
Efforts Designed to Attract New Members.
Calculate Return on Marketing Investments.
PROFESSIONAL EXPERIENCE:
2005 - 2011 Chromate Industrial Corp Bohemia, NY
Independent Sales Representative
Manage Miami/Dade, Broward and Palm Beach, Florida Territory
for a Leading National Distributor of Industrial
Hardware/Fasteners, Chemicals, Tools and MRO Maintenance
Supplies
Solicit new accounts in a variety of industries including
Federal/State/County/Municipal Governments, Military, Hospitals,
Hotels, Golf Clubs, Office Buildings, Colleges/Universities,
Fleet and other MRO type accounts.
Implement cost savings program to customers via our Systematic
Solutions to Maintenance Problems and Inventory Management
Program.
Customize, Implement, and provide ongoing Support and Service
including regular inventory, ordering and stocking of essential
products for an efficient facilities maintenance shop.
Introduce new products. Demonstrate proper useage of new and
existing products highlighting their problem solving and or cost
saving features and benefits.
Increased Territory Sales in excess of 40% in each of the last
Two Years.
1999 - 2004 The Answer Group N. Lauderdale, FL
Employee Development Center Trainer (3/99 - Present)
Assist Team Leader Train and evaluate potential (temp to hire)
new hires during temp to hire process.
Instruct new hires on customer service and technical support
aspects of BellSouth Fast Access Internet Sevices Account to
meet customer satisfication expectations.
JIM WARD Page 2
Technical Service Engineer (11/99 - 3/03)
Assist Customers of BellSouth Fast Access Internet Services
resolve issues with their Internet Connection and EMAIL.
. Assist Compaq computer owners and field technicians trouble
shoot computer problems. Experienced in Windows
95/98/ME//2000/XP, MS Office Applications and various other HW
and SW
1979 - 1996 American Express Fort Lauderdale, Fl
Regional Manager (1992 -1996)
Consumer Card Group
Brand Manager for $3.2mm American Express Card field
acquisition program for 13 State Southern Region. Managed 8
Districts and 90 Reps, involved in Merchandising, In-Store Promos, Customer
Service/Satisfaction, and Competitive Information Tracking.
Acquired 32,000 new card-members in 1995, 104% of annual quota.
Spearhead New Product Introductions and Co-Op Promotions
including The Optima Card, The Golf Card, Disney's White
Glove Treatment Campaign, Delta Membership Miles (frequent flier promo) and
Gift with Purchase Promotions for both National/Regional
Accounts and Destination Markets.
Senior Territory Manager (1985 - 1992)
Territory Manager (1979 - 1985)
Establishment Services Division
Managed North Jersey Territory of over 5,000 Service
Establishments who participated in American Express card
acceptance program.
Hired, trained and managed staff of four sales representatives
to assist with sales efforts.
Spearheaded New Market Solicitation Programs for the
Healthcare Industry and Professional Sports Teams.
Averaged 1,200 new accounts (129% of quota) which generated
more than $30mm in increased charge volume annually. Total
charge volume for year ending 1991 was in excess of $200mm.
Two time winner Sales Excellence Award
Two-time member of award winning "Eagle District".
EDUCATIONAL BACKGROUND: COURSE WORK:
Fairleigh Dickenson University Business
Marketing
Rutherford, NJ
1977 Bachelor of Science Degree
American Express Training & Seminars Windows
98/ME/XP
MS Word
MS Excel
Time & Territory
Management
Account Development Workshop
Sales Styles & Strategy Workshop
Leadership Training
Seminar
Direct Mail Practices
Workshop
Advertising and
Promotions Workshop
Contact this candidate