JIM WARD **** SW *TH Rd. #***

Cell Phone: 954-***-**** Gainesville, FL

32607

CAREER OBJECTIVE: Secure a PROFESSIONAL SALES/SALES MANAGEMENT

POSITION with an Industry Leading Organization

Focused on Aggressive Growth in a Business to

Business Environment.

PROFESSIONAL SKILLS:

Sales / Business Development

Solicite and manage accounts throughout a diverse range of

industries including government, hospitals, fleet

services, retail, travel and entertainment, universities and

others.

Develop and Maintain positive relationships at various levels

of accounts, including CEO's, Owners, Managers, Purchasing,

Mechanics and Technicians.

Demonstrate Promote and Sell both products and services.

Conduct training of new products, manage inventory and

recommend levels of stock.

Management / Marketing

Hire, Train, and Motivate Sales Representatives and

Independent Contractors.

Establish Total Quality Management Initiatives Focused on

Delivering Superior Customer Service.

Communicate Priorities and Mediate Concerns with Internal and

External Constituencies Regarding Shared objectives.

Develop and Implement Value Added Frequent Buyer Promotions,

Special Events, Print Ads, Point of Purchase, Take

One and Promotional Displays, Direct Mail, Co-Ops and Insertion

Programs

Coordinate Advertising and Field Distribution/Promotional

Efforts Designed to Attract New Members.

Calculate Return on Marketing Investments.

PROFESSIONAL EXPERIENCE:

2005 - 2011 Chromate Industrial Corp Bohemia, NY

Independent Sales Representative

Manage Miami/Dade, Broward and Palm Beach, Florida Territory

for a Leading National Distributor of Industrial

Hardware/Fasteners, Chemicals, Tools and MRO Maintenance

Supplies

Solicit new accounts in a variety of industries including

Federal/State/County/Municipal Governments, Military, Hospitals,

Hotels, Golf Clubs, Office Buildings, Colleges/Universities,

Fleet and other MRO type accounts.

Implement cost savings program to customers via our Systematic

Solutions to Maintenance Problems and Inventory Management

Program.

Customize, Implement, and provide ongoing Support and Service

including regular inventory, ordering and stocking of essential

products for an efficient facilities maintenance shop.

Introduce new products. Demonstrate proper useage of new and

existing products highlighting their problem solving and or cost

saving features and benefits.

Increased Territory Sales in excess of 40% in each of the last

Two Years.

1999 - 2004 The Answer Group N. Lauderdale, FL

Employee Development Center Trainer (3/99 - Present)

Assist Team Leader Train and evaluate potential (temp to hire)

new hires during temp to hire process.

Instruct new hires on customer service and technical support

aspects of BellSouth Fast Access Internet Sevices Account to

meet customer satisfication expectations.

JIM WARD Page 2

Technical Service Engineer (11/99 - 3/03)

Assist Customers of BellSouth Fast Access Internet Services

resolve issues with their Internet Connection and EMAIL.

. Assist Compaq computer owners and field technicians trouble

shoot computer problems. Experienced in Windows

95/98/ME//2000/XP, MS Office Applications and various other HW

and SW

1979 - 1996 American Express Fort Lauderdale, Fl

Regional Manager (1992 -1996)

Consumer Card Group

Brand Manager for $3.2mm American Express Card field

acquisition program for 13 State Southern Region. Managed 8

Districts and 90 Reps, involved in Merchandising, In-Store Promos, Customer

Service/Satisfaction, and Competitive Information Tracking.

Acquired 32,000 new card-members in 1995, 104% of annual quota.

Spearhead New Product Introductions and Co-Op Promotions

including The Optima Card, The Golf Card, Disney's White

Glove Treatment Campaign, Delta Membership Miles (frequent flier promo) and

Gift with Purchase Promotions for both National/Regional

Accounts and Destination Markets.

Senior Territory Manager (1985 - 1992)

Territory Manager (1979 - 1985)

Establishment Services Division

Managed North Jersey Territory of over 5,000 Service

Establishments who participated in American Express card

acceptance program.

Hired, trained and managed staff of four sales representatives

to assist with sales efforts.

Spearheaded New Market Solicitation Programs for the

Healthcare Industry and Professional Sports Teams.

Averaged 1,200 new accounts (129% of quota) which generated

more than $30mm in increased charge volume annually. Total

charge volume for year ending 1991 was in excess of $200mm.

Two time winner Sales Excellence Award

Two-time member of award winning "Eagle District".

EDUCATIONAL BACKGROUND: COURSE WORK:

Fairleigh Dickenson University Business

Marketing

Rutherford, NJ

1977 Bachelor of Science Degree

American Express Training & Seminars Windows

98/ME/XP

MS Word

MS Excel

Time & Territory

Management

Account Development Workshop

Sales Styles & Strategy Workshop

Leadership Training

Seminar

Direct Mail Practices

Workshop

Advertising and

Promotions Workshop

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