Customer Service, Retail Manager
Resume:
Curriculum Vitae
Anthony James Taylor
**********@*****.***
Personal Statement:
An experienced Retail/Store Manager who is looking for a company that can
enhance my key attributes and offer the opportunity for me to develop.
A hard-working, honest, reliable and dedicated individual, who gives my
best at all times to achieve the right results, with personality, drive,
enthusiasm and ambition I feel that I would be a fantastic addition to your
business.
Current Employment:
VALLEY SERVICES LIMITED MAR 14 -
DATE
Domestic Heating Surveyor
KEY RESPONSIBILITIES:
Building a desire for the product through a 90 minute pitch which includes
pricing
and securing a sale in customer's homes.
Helping generate leads by cold calling.
Time management of appointments, travelling and call backs.
Assisting in the marketing and promoting of the products available.
Daily reporting on the days business and attending weekly strategy/sales
meetings
Work History:
PERFECT HOME JULY 07-
FEB 2014
Store Manager
MAIN DUTIES:
Hit monthly KPI's and exceed budgets on P&L.
Drive the sales staff to hit targets through coaching and mentoring.
Control stock including ordering goods and weekly stock take.
Manage delivery teams to ensure the stock is delivered in a timely and
professional manner.
Store merchandising to high standards.
Daily, Weekly and Monthly analysis of the key areas of Sales, Arrears and
Deliveries.
Daily cash reconciliation and banking.
Weekly scheduling of staff that reflects business needs.
ADDITIONAL DUTIES:
Assisting the Area Manager in handling complaints for the area.
Organising the delivery schedule within the Yorkshire region.
Assisting with disciplinary issues within the area.
Trouble shooting and assisting stores as directed by Regional Director.
Training New Managers and Assistant Managers in the area.
Planning and implementing a MAPS schedule and publishing results for area.
MAPLIN ELECTRONICS LTD. DEC 04 -
MAY 07
Store Manager
MAIN DUTIES:
Hit monthly KPI's and achieve positive results on P&L.
Drive the staff to hit targets through recruiting, coaching and mentoring
the right staff.
Control stock including ordering goods and shop floor security management.
Merchandising to high standards. Following company planogram.
Daily, Weekly and Monthly review of my business, competitors and market
trends
in accordance with the company directives.
Cash reconciliation.
Scheduling of staff taking into account the business needs and trends.
MAGNET LTD. AUG 03 -
DEC 04
Sales Consultant/Trainee Manager
MAIN DUTIES:
Designing Kitchens and bathrooms with margins of 40% for retail orders and
20% for trade orders.
Increase the turnover in the Trade Counter to make profit with good
margins.
Visiting Trade Clients to drum up new business and retail clients to
measure their kitchens or bedroom.
Organising the delivery to trade and retail customers.
Counting and replenishment of stock in the warehouse and showroom.
MARK TWO DISTRIBUTORS LTD SEPT 02
- AUG 03
Area Sales Representative
MAIN DUTIES:
Travelling to new and existing showrooms in my area to acquire new orders
and bigger share of
showroom space to display our products.
Designing client's show rooms to ensure my products had the best selling
space.
Liaising with sales/order office and distribution to ensure that the orders
arrive on time at our customer.
Monthly business presentation to National Sales Director
ARNOLD LAVER APRIL 01
- SEPT 02
Showroom Sales Consultant
MAIN DUTIES:
Selling Kitchens, Bedrooms and Bathrooms for trade and retail customers.
Deputising for the Showroom Manager in our Chesterfield Branch
Designing the shop-floor displays.
Creating POS to be used in other stores in the company.
Visiting houses to measure the kitchen, bedroom or bathroom and planning
accordingly.
Follow-up inspection on all kitchen and bathrooms fitted by our
installation teams.
KITCHEN DESIGNER JAN 01 -
APRIL 01
Direct Sales Agent for Living Design
MAIN DUTIES:
Building a desire for the product through a 3 hour pitch which included
freehand design,
pricing and securing a sale in peoples home.
Previous to this I spent 7 years working in the Catering and Hospitality
industry both front and back of house.
5 of these years I spent gaining experience at management levels including
Hotel and Kitchen management.
Work related Qualifications and Awards:
Shortlisted for Manager of Year (Perfect Home 2012-2013)
Manager of the Year for Yorkshire and East Midlands Area (Perfect Home 2012-
2013)
Education:
ECCLESFIELD COMPREHENSIVE SCHOOL SEPT 90 - JULY
94
8 GCSE's
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