Customer Service Representative

Hesham Abdo

******.******@****.*** Mobile number : 074********

Career Objective:

I am a highly motivated team player and my goal is to secure a position that utilizes my skills

and abilities. Providing meaningful and creative contributions and allows professional as well

as personal growth.

Education and Qualifications:

2008 to date – Currently studying Bachelor in Law, Economics and IT at University Of

Jazeera (Last year).

June – July 2008 –One month work experience with Dubai Police Force under going full

training.

2006 - 2007 – IT and Web Design (Gold Level) at Mohammed Bin Rashid Foundation

School of Technology.

2007- 2008- English Language Studies at Institute of Computer Sciences

2006-2007–Dubai School for Secondary Education – Senior Certificate

Honored by league of Arab states & H.H. Shaikh Mohammed Bin Rashid Office at Wasl

HQ.

IELTS Certificate ( 17/July/12 )

Employment Record:

July 2011 – June 2013 – Wasl Properties L.L.C.

Property Management

Handling direct and over the phone Customer Enquires in the HQ & branch.

Request logged into SAP (CRM & REFX)

Leasing& renewal of the properties (Residence & commercial).

Handling maintenance, violations, leasing Properties, parking, and preparing official

letters to whom it’s required.

January 2009 – May 2010 - First Line Co.

Public Relations Officer

Followed up on all correspondence with Governmental Departments and concerned

Authorities

Transferring, renewing, issuing and cancellation of visas according to HR instructions

I responded to all enquiries about regulations and visa status relating to the labor office

and immigration regulations

I finalized medical check procedures and residency seal for all new employees

Followed up on Labor Cards, Access Cards, UAE Identification Cards and government

health card renewals

I kept copies of all documentation and communication on file

Work closely with the Business Support Manager

Administration duties

April 2008 – December 2008 - Dubai Islamic Bank

Customer Service Representative

Administration

I maintained accurate and up to date customer interactions and transactions

Invoicing & Payments

Managed customer accounts

Administration duties: filing, copying, faxing and making up information kits.

Responded promptly to customer inquiries

I communicated and coordinated with internal departments

Processed orders, forms, applications and requests

I had to obtain and evaluate all relevant information to handle inquiries and complaints

July 2007 – April 2008–Sultan Al-Qatami Crusher Company

HR Assistant

I maintained employee files and the HR filing system

Assisted with the day-to-day efficient operation of the HR office

Assisted with employee relations and communication

Dealing with recruitment; screen job applicants to obtain information such as education

and work experience. Also informed job applicants of their acceptance or rejection for

employment

Completed monthly and year-end reports regarding terminations, transfers, and new hires.

Completes miscellaneous research, reports, and memos as requested

Personal Characteristics:

Excellent communication, interpersonal and writing skills

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Drive, competence, flexibility and a willingness to learn

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Excellent organizational and time management skills with the ability to multi-task

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Ability to cope with pressure;

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Creativity, imagination and the ability to use initiative

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Good teamwork, analytical and problem-solving skills

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Business awareness and a good knowledge of current affairs

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Strong computer and Internet research skills (MS Office packages).

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Motivated.

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Languages:

English, Arabic and some understanding of Hindi & Urdu.

Personal Details:

Date of Birth: 03 May 1990

Nationality: Yemen

Hometown and Birthplace: Dubai, United Arab Emirates ( from 14-august-

2013 until now in London )

References: Available Upon Request

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