Customer Service Real Estate

REBEKAH A. NORDLIE

***** ****** ****** **********@*******.***

San Antonio, TX 78261

Cell: 830-***-****

OBJECTIVE

I am looking to demonstrate my strengths in customer service, leadership, and management in a nonprofit setting. I want to enhance the

profitability of an organization by providing the highest level of customer satisfaction and by training other staff members in the appropriate

methods of servicing and ethical treatment of customers.

BACKGROUND SUMMARY

More than sixteen years of increasing customer service responsibilities that has included

Property Management/Real Estate/Planning

• • Final walkthroughs

Leasing Used homes

• Real Estate •

Rentals/Homes Grand openings

•

New construction

Apartments Facilities / Ribbon cutting

•

Vacant land

Storage unit sales Corporate Housing

•

Multi Units

Commercial Statistical owner reports

• •

Lease to own

Promotions Advertising Move in/out inspections

Staff Management and Accounting Support

• • •

Training new employees Employee cross training Bookkeeping

• • •

Hiring employees Invoicing Bill Coding

• • •

Employee Manuals Vendor Billing Payroll

• • •

Procedure books Banking Deposits Accounts Payable

PROFESSIONAL ACCOMPLISHMENTS

Promoted from Assistant Manager to Management for a large storage property management company within one year responsible for six different

facilities and was responsible for promotions, accounts payable, creating new policies and procedures, shipping operations, cross training, and truck

rentals. I prepared grand openings for new facilities and worked hand in hand with the Chamber of Commerce to bring potential referrals. I also

trained in all new employees.

Promoted from Leasing Agent to Leasing Director to Assistant Manager for a large property management company within a very short period of time

and was given accountability for a 360 unit complex including training new staff and implemented new sales policies to bring renting ratio up to

standard. I increased leasing rate for an apartment community from 76% to 100% within a 3 month period

I had a portfolio of over 800 apartment communities. We gave personalized tours of Seattle to relocated employees from companies such as Boeing

and Microsoft. We were the top relocation company in Washington.

EMPLOYMENT HISTORY

Real Estate Analyst, CST Brands, Valero Offices, San Antonio, TX 2014

Analyst in charge of CST real estate management growth and divestment goals

Manager/Trainer, ProProperty Management, Puyallup WA. 2005-2009

Member of a two person team that ran all storage facilities including management

and training of sales and rental staff.

Real Estate Agent, Meridian Realtors, Puyallup, WA 2003-2009

Primary responsibilities included open house sales and working with the

new construction team

Relocation Consultant, Apartment Finders, Bellevue, WA 2003

1 of 6 top Relocation Consultants in Washington

Leasing Director, Pinnacle Realty Management Co University Place, WA 2002

Served in various positions that included Part Time Leaser, Assistant Manager

Portrait Consultant, LifeTouch Church Directories and Portraits, Eden Prairie, MN 2001

Part of top two person team as Portrait Consultant

EDUCATION/TRAINING PROGRAMS

B.A from UTSA in Anthropology/Archaeology 2013

Minor in History from UTSA

Certified ethics training

Customer service training

Volunteer for Boy Scouts of America

Fieldwork at Mission sites

Member of KAPPA

Numerous clock hour classes dealing with sales, code violations, cultural relations, safety, state real estate laws, difficult closings, and many

more

Computer Skills:

AMSI (Property Management Software), Microsoft programs, QuickBooks, Kronos, Syrasoft, various real estate software programs

Contact this candidate