Sales Manager

Annette Parker

Orlando, FL

*************@*****.*** - 407-***-****

Solution oriented professional eager to apply recently completed accounting degree towards launching a

successful career with an organization that will capitalize on accounting, tax return preparation, administrative,

and leadership, while offering opportunities for ongoing professional growth in exchange for a solid work ethic,

integrity, and commitment to superior performance.

WORK EXPERIENCE

Revenue/Customer Representative

Fedex - Orlando, FL - January 2012 to Present

Interfaces on the phone with customer internal sales and service employees in order to resolve billing

discrepancies.

• Identify, initiate and facilitate resolution of customers' issues.

• Highly skilled in gathering, compiling, and maintaining basic credit information, including customer sales tax

exemption certificates.

• Retrieved past due invoices and proof of delivery when researching customers' disputes.

• Represent company to key prospective customers in a positive manner, playing an instrumental role in

facilitating business development.

Collection Specialist

Suntrust Inc - Orlando, FL - June 2008 to April 2010

Skilled in preventing losses, controlled delinquent balances and collected delinquent account.

• Locate customers using credit bureau information, background checks, loan documents, and other paperwork

or databases.

• Granted extensions of credit for automobiles.

• Assisted in developing staffing plans, motivational programs and inventive plans to ensure employees'

satisfaction

• Demonstrated strong organizational skills in maintaining inventory and membership records.

Senior Administrator

Charles Schwab - Orlando, FL - October 2006 to May 2008

Manager in defining an implementing sound business practices and facilitating administrative and general

office operations.

• Entrusted with producing financial performance reports for management presentation

• Managed the distribution of digital images from a variety of sources, including trusts, wills, mutual funds,

bonds, stocks and bank cards

• Utilized database to review customer transactions and monitor activity - check out of sequence numbers,

investigate missing or questionable signatures.

EDUCATION

B.S. in Accounting

Florida Southern College - Lakeland, FL

2008

B.S. in Financial Management

Florida Southern College - Lakeland, FL

2008

MBA in finance

Argosy University

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