Software Technical Support

GREG V. MULLINS

***** **** ***** *** *** **** ~ Bowie, MD 20721

770-***-**** ~ mullinsg30016@ yahoo.com

OBJECTIVE: To secure a position by integrating my education, training, technical skills and

professional experience to provide quality services and support while acquiring

additional expertise.

QUALIFICATIONS: Proven ability to successfully analyze an organization’s critical support

requirements. Proficient in developing creative solutions for increasing reliability

and improving productivity of information technology functions. Easily adaptable to

surroundings, and effective at multitasking, communicating, working amongst

others or independently. Comfortable with working in fast paced environment while

under pressure.

TECHNICAL SKILLS: Extensive knowledge of the installation and maintenance of POS, VOIP, VLan

switches, computer/server hardware, software, configuration, management, and

troubleshooting. Knowledgeable with software such as Salesforce, Spiceworks,

Google Sync, Sonic Firewall, Symantec Ghost Suite, Linux, Windows XP/Vista/7/8,

Microsoft Office Suite 2007/2010/2013, Windows Server 2008, Clonezilla,

Blackboard Collaborate.

CERTIFICATIONS: A+, Network+, Security+, Windows 7 configuration, Windows Server 2008

Active Directory Configuring, Linux+, CEH, CHFI, ITIL Foundation

PROFESSIONAL

EXPERIENCE:

Phoenix TS 06/2012

Network Administrator Present

• Installed, configured, troubleshoot and maintained PC hardware, software and

printers.

• Proactively took measures for desktop maintenance, security and performance.

• Planned and implemented user profiles which provided drive and printer mapping

and email.

• Provided desk support to resolve complex technical hardware and software

issues.

• Worked with the users and other IT staff to escalate tickets to resolution.

• Assisted in asset quoting and procurement processes.

• Managed Active Directory accounts and permissions.

• Maintained detailed inventory of purchased hardware and software and tracked

software installed on PCs.

• Prepared and provided reports as requested by management.

• Performed all functions as assigned by management.

• Upgraded network by conferring with vendors; developing, testing, evaluating,

and installing enhancements.

• Secured network by developing network access, monitoring, control, and

evaluation; maintaining documentation.

• Established network specifications by conferring with users; analyzed workflow,

accessed, information, and security requirements; designed router

administration, included interface configuration and routing protocols.

Richland County Two School District

01/2012

IT Support Technician

06/2012

• Installed and performed minor repairs to hardware, software, and peripheral

equipment, following design or installation specifications.

• Performed routine maintenance on computers as needed for support issues or as

scheduled maintenance.

• Researched hardware and software product availability, pricing and specifications

• Oversaw the daily performance of computer systems.

• Set up equipment for employee use, performing or ensuring proper installation of

cable, operating systems, and appropriate software.

• Maintained record of daily data communication transactions, problems and

remedial action taken, and installation activities.

• Read technical manuals and conducted computer diagnostics to investigate and

resolve problems.

• Conferred with staff, users, and management to establish requirements for new

systems or modifications.

Department of Education

08/2011

Helpdesk Technician (Intern)

01/2012

• Diagnosed, troubleshot, and resolved client issues with hardware maintenance,

installations and upgrades.

• Provided technical support for call center operations.

• Identified, isolated and repaired computer equipment showing wear and tear as

well as during preventative maintenance routines.

• Responded to the queries from the callers and the walk ins, apart from remotely

assisting the staff, with technology problems in the offices.

Decision One

07/2011

Dell Dispatch Technician

01/2012

• Provided technical support and problem solving assistance to Dell customers

regarding computer hardware and software problems; resolving issues over the

telephone or on site.

• Set up, installed, maintained, and coordinated personal computers and peripheral

equipment; installs new and upgraded software packages; install hard disk drives

and

additional upgrades.

ASM Computer Consulting

01/2011

Dell Dispatch Technician

06/2011

• Provided technical support and problem solving assistance to Dell customers

regarding computer hardware and software problems; resolving issues over the

telephone or on site.

• Set up, installed, maintained, and coordinated personal computers and peripheral

equipment; installed new and upgraded software packages; installed hard disk

drives and

additional upgrades.

Field Solutions L.L.C

04/2010

Field Technician

01/2011

• Delivered the most efficient, effective, and highest quality field service solutions.

• Provided services in a variety of fields including: Central Processing

Units(Personal Computers Desktop, Laptop, Rugged, Point of Sale, Servers)

Displays(Monitors, Touch Screen Digital, Signage, Flat Panel and Theater)

Connectivity(Internet, Phone, Coax Cabling, CCTV cabling and install, Internet

hubs, routers, ports, Wi Fi, Telephony) Peripherals (Phones,Printers, Payment

Transaction devices, Table scanners, Handheld scanners).

• Installed modems, routers and switches, HDD and troubleshoot issues as

needed.

Dr. Roxanne Wellness

03/2010

Technical Consultant/Domain Administrator

01/2011

• Provided all technical skills including updating and maintaining company website.

• Facilitated in internet promotions and online orders.

• Successfully implemented and migrated solutions to make work flow easier.

SOUTHERN HOME RENTALS 05/2007

03/2010

Credit Manager/Technical Support

• Provided leadership and guidance to Account Managers.

• Assisted with the sales and procurement of all merchandise in the store.

• Used effective customer satisfaction strategies to identify and eliminate the root

causes of customer problems.

• Achieved the highest levels of productivity, handling over 200+ calls a day.

• Escalated issues as needed and maintained communication with customers and

staff.

SUPERIOR ASSET MANAGEMENT 08/2005

05/2007

Debt Collector

• Collected debt on commercial and consumer accounts for Home Depot, Inc.

• Negotiated payment plans and extended payment terms successfully.

• Proactively managed accounts by implementing credit restrictions or modified

credit limits.

• Effectively communicated (verbally and written) with debtors and management.

• Recognized for outstanding performance.

• Performed other duties as assigned.

RENT A CENTER 08/2005

08/2003

Accounts Manager

• Assisted with the sales and procurement of all merchandise in the store.

• Processed credit application for inquiring customers and discuss payment plan

options tailored to the applicant’s ability to re pay.

• Reviewed accounts, communicate, and negotiate with customers to promote

timely payments and/or payment arrangements.

• Researched disputed delinquent account balances corrected any errors,

including misapplied payments, reversed late charges.

• Exert the necessary actions to collect merchandise on delinquent accounts.

• Performed other duties as assigned.

SALARY

REQUIREMENTS: Negotiable.

REFERENCES: Available upon request.

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