Customer Service Insurance

Chantage Lett-Janga

Senior Billing Administrator - Arbour Hospital - Outpatient Services

Weymouth, MA

*******@*****.*** - 781-***-****

Committed and motivated professional with 10 years experience in Healthcare Administration; specifically

billing, coding, payments, data entry and customer service. Energetic, results-oriented team-player eager to

bring my strong administrative skills to a company who needs top-level support.

WORK EXPERIENCE

Senior Billing Administrator

Arbour Hospital - Outpatient Services - Jamaica Plains, MA - July 2013 to Present

Knowledge of insurance guidelines especially Medicare and state Medicaid.

Responsible for verifying insurance coverage and obtain authorizations for treatment from the client's

insurance pay source.

Review patient bills for accuracy and completeness and obtain any missing information.

Enter all billing and new patient information into the computer system daily.

Work problem claim reports to assist Manager and Director.

Answer all insurance or patient telephone inquiries pertaining to assigned accounts.

Billing Administrator

Arbour Counseling Services - Allston, MA - June 2011 to June 2013

Verify all client's eligibility daily; problem-solving eligibility status with insurance companies and clinicians.

Manage insurance authorizations by obtaining initial authorizations for new clients, communicating with

clinicians about expiring prior authorizations and maintaining a tracking and warning system.

Enter all new clients in AR+ system. Render and problem-solve all claims. File all rendered claims and pertinent

paperwork and ensure maintenance of client files.

Ensure smooth billing operations by maintaining daily contact with clinicians and program directors.

Facility Coordinator/Team Leader

CPSI - Mobile, AL - February 2007 to April 2011

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Assisted in all areas of administrative work including data entry, communicating with vendors and clients, and

research and development.

Contacted insurance providers to verify correct insurance information and get authorization for proper billing

codes.

Trained new employees and re-trained current employees as needed.

Billing and Payments Data Entry Clerk

Seton Medical Management, Inc - Mobile, AL - January 2004 to February 2007

Developed skills in CPT coding.

Rendered daily charges for several physician's offices.

Successfully resolved customer concerns daily.

Posted payments from all companies and patients.

Managed daily office operations, maintenance of equipment and maintained accurate records for all business

supplies.

Restaurant Supervisor

Holiday Inn - Mobile, AL - October 1998 to January 2003

Performed accounts receivable duties including cash applications, discrepancies, reconciliations and

responding to customer request for documentation.

Improved communication efficiency as liaison between departments, clients and vendors.

Processed accounts receivable and accounts payable.

Ensured smooth operations of restaurant and staff.

Ship's Serviceman

United States Veteran - U. S. Navy - 1990 to 1994

EDUCATION

Diploma in Medical Administrative Assistant

Capp's College - Mobile, AL

2004

Associates in Business and Accounting

Southeast College of Technology - Mobile, AL

1996

SKILLS

10 years experience in a fast-paced deadline-driven environment. Excelled as a Team-Leader of more than 10

employees. Proficient in keying with an average speed of 45 - 50 WPM. Proficient in Ten-key with an average

speed of 10235 KPM. Proficient with computer processing programs. Excellent organizational skills. Excellent

communication skills. Broad-ranging industry experience includes: Healthcare, Sales & Marketing and the US

Military.

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