Customer Service Manager

Jacqueline Dargin **** Oak Crest Court ? Spring, Texas 77379

? 832-***-**** ? ****************@*******.***

OBJECTIVE:

An energetic multi-tasking professional with over ten years of experience

in inventory management control and customer service. Seeking a career

position with an organization that can benefit from my experience,

education, skills and abilities. Desiring to work with an organization

that will provide the career opportunity to continue to learn, grow and

advance while making a contribution to the company's success.

SKILLS & ABILITIES:

Demonstrates excellent interpersonal, organizational, time management and

communication skills, both verbal and written with the proven ability to

adapt to change, prioritize and accomplish goals while working

independently as well as in a team environment as necessary.

EMPLOYMENT:

Perpetual Inventory Controller, H.E.B. Grocery

August 2000 - Present

Spring, TX

Responsible for implementing and accurately maintaining inventory levels

for 15,000+ products using Store Replenishment System (SRS). Analyze and

interpret daily inventory reports to determine replenishment levels and

prepare orders. Perform cycle counts to improve business processes

including, accurately recording all material movement, preventing shrinkage

from theft and the mishandling of inventory items and stock discrepancies.

Coordinate with management team necessary product quantities on promotional

and seasonal items to meet customer demands. Ensure company's scheduling,

product availability and delivery requirements are at target capacity.

Shelf Edge Specialist, H.E.B. Grocery

August 2000 - Present

Spring, TX

Assists the Shelf Edge Manager in the efficient operation of the department

to meet business objectives and customer needs. This includes auditing

store plan-o-grams, weekly advertisements, product pricing and item signage

accuracy to ensure they meet company policies and guidelines. Responsible

for identifying, researching and correcting discrepancies as needed.

Office Coordinator (Summer Internship), Resource Management

Associates June - August 2001 - 2005

Houston, TX

Was responsible for handling incoming calls, assisting with customer

inquiries, creating client proposals, maintaining client files, scheduling

appointments and administrating tests. Assisted in building and

maintaining positive relationships with customers. Also was responsible for

the daily operation of company including developing, implementing, and

monitoring business processes that assured efficiency and effectiveness

through out. Served company on a part-time basis.

Customer Service Representative, H.E.B. Grocery

July 1998 - August 2000

Spring, TX

Responsible for coaching, developing and training employees, provided

excellent service, customer interaction and collected payment for customer

purchases. Answered product-related questions, helped customers locate

store merchandise and resolved customer complaints. Frequently made change

and kept an accurate till.

EXPERTISE IN THE FOLLOWING APPLICATIONS:

SAP Microsoft PowerPoint

10-Key Microsoft Outlook

Microsoft Word Microsoft Access

Microsoft Excel

EDUCATION:

Sam Houston State University, August 2005

Bachelor of Business Administration in General Business

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