Customer Service Manager

Steve Stucker

**** ** **-*** *************, NC 828-***-****

Experience 1979-1983 SS Auto Body Mission Viejo, CA

Manager/Owner

Started upper end Body Shop in prestigious strategic location

Managed all aspects of Body Shop. (Supervised 3 employees)

Continually improved customer service with premium products

1984-1987 Reflective Refinishing Santa Ana, CA

Manager/Owner/Operator

Worked on gray market Ferrari BB512's and converted to U.S. D.O.T.

specs

Managed highly lucrative market niche with discerning upper end

customers

1988-2000 Steve's Auto Body Park City, Utah

Manager/Owner/Operator

Started high quality, high standard Body Shop in Park City, Utah

Expanded to Heber City, Utah. Provided customers with seamless

estimate submission to

insurance companies and fast turnaround

Sold shop to relocate to North Carolina

2001-2003 True2Form Raleigh, NC

Auto Body Technician

Worked in upper end general automotive shops

Received award for lowest repair return ratio/highest customer

satisfaction in the Raleigh establishment

(In 2003 I moved back to Colorado to be with terminally ill parent)

2004-2007 Pat Murphy Motors Durango, CO

Auto Body Technician

All aspects of Auto Body repairs and frame at a well established car

dealership

2007-present BMW Performance Center

Greer, SC

Heavy Collision Specialist

Performs all aspects of collision repair on all late model BMWs

(2011-2012)

Familiar with aluminum structural bonding techniques

Quality orientation versus production format

Six Sigma Black Belt management techniques

Marina High School,

Golden West College, electronics

ITT Electronics Institute, EE

BMW Paint and Body Training Program

Level 1 2009 1 3 5 6 7 series

Level 2 2009 1 3 5 6 7 series and X3,5, Z4

Level 3 2011 1 3 5 6 7 and X3,5, Z4

Body Repair Level 2 2012

Body Repair Level 3 2012

Body Adjustments F01/F02

Level 1 and 2 2010

Convertible 1 series 2010

Convertible 3 series 2011

Body adjustments X5,X6,1,3,5,7 series

X6 Hybrid Electronics

Paint Color System trained

Grav repair (Aluminum to Aluminum bonding riveting certified)

General

Refrigeration R134A

Air bag replacement, air curtain replacement

Welding, Spot, Mig, Tig (Syncrowave 250), Brass, Oxy Acetylene

Frame, Brewco Legend 360, Celette, Car O Liner, Shark, Black Hawk

Paint Certification, Glassurit, Sherwin Williams, Standox, PPG Global

DuPont, Color Systems (Color Banks I have owned, DuPont, Sherwin

Williams,

PPG Global, Glasurit.)

Education

Training

Interests Electronics, alternative energy, High efficiency A/C induction

motors/controllers, Sustainable organic farming

(References Available Upon Request)

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