Quality Assurance Manager

Bipin Shah

Phone #: 309-***-****

Email: **********@*****.***

PROFESSIONAL SUMMARY

I have over 33 years of experience in Information Technology. Last 14 years of the career, worked as Software Quality

Assurance in testing multiple industries including insurance (Life/Health), financial / banking, web

based, client server and back end applications using manual and automation testing with various roles

and responsibility including QA/Test Lead, SME, Testing coordinator and Test Planner. Managed offshore

team/onsite testers and coordinate with client/test Lead/PMs/Development team for smooth testing operation. Excellent

customer focused, team work, and analytical skills to resolve technical and other issues. Result oriented, energized and

self-motivated. Seeking a challenging opportunity and better prospects in Quality Assurance, wherein I could help deliver

high quality product and prove myself to be an asset to the organization.

Prior to this I had co-founded and managed a Software consultancy company in India for 16 years. Started with 5

employees and expanded up to 150 employees and played several roles like Application designer, Project planner,

Business Manager (Technical) and many more. For the first 5 years of my career I primarily worked as System Analyst /

Programmer.

• IT professional, over 33 years of diverse experience as Quality Assurance Analyst/Test Analyst, Test Lead,

Business Analyst, Project coordinator/planner, Business Manager and System Analyst/Programmer and others.

• 10+ Years of experience in Quality Assurance/Testing in Manual/Automation/Backend testing for Client Server and

Web based applications with over 5 years in Leading and coordinating.

• 5+ Years of experience as Business Analyst.

• 5+ Years of experience as System Analyst/Programmer.

• Completed company sponsored Project Management Training for PMP Certification in 2001.

• Excellent knowledge of Software Development Life Cycle (SDLC), and through understanding of AGILE,

Waterfall software development methodologies.

• Process development/improvement knowledge through QA process auditing and created test strategy as per testing

methodologies and techniques.

• Extensive experience in analyzing the Business Requirement Documents, Functional specifications and Technical

Specifications and Recommend items for Automation.

• Conduct Defect meetings and provides support to the Defect Management team and developers to ensure defects are

documented, reported and managed appropriately.

• Conduct and Participate offshore and onsite team meetings to ensure information is communicated across the team.

Attend walkthrough, internal and external Team meeting and Report offshore and total testing status to Project

Manager and others as needed..

• Supervise all aspects of quality assurance/testing work activities and serve as SME for complete Life Insurance

Application and coordinated the testing effort among SIT/UAT and business team including business and IT PMs.

• Strong experience in designing and creating wide range of Test Scenarios, Test Plans, Test Cases, and Test Scripts

for complex applications and ensures they support testing objectives.

• Experience in Conducting different levels of testing including but not limited to

o a) Integration Testing b) System Testing

o c) Regression Testing d) User Acceptance Testing

• Extensive experience in Functional, Positive-Negative, Screen navigation, Data driven, integration, Cross

Browser, and cross application testing.

• Expertise in Defect tracking using Defect Tracking tools like TRAC, Clear Quest and Lotus notes defect tracking.

• Experience in defining the test criteria, project schedules and base lined the Test Plan with the help of project

meetings and walkthroughs

• Excellent team player, self-motivated, quick learner with good communication skills.

• Excellent Analytical, problem solving skills

• Embraces changes and challenges

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Technical Skills

Scheduling Tool MS Project

Testing Tools TRAC, Test Link, Clear Quest, Clear Case, Rational Test Suites, Lotus Notes

Defect Tracking, Selenium

Languages Java, J2EE, XML, HTML, SQL, C, COBOL, Fortran IV, PL/1, ABAP/4,

Assembly

Database MS-Access, Oracle, DB2, Foxbase

Others MX Excel, MS Word, MS SharePoint, HP Service Manager, Other MS Office

Products

Professional Experience

HTC Global Services, Inc.

Troy, MI Aug 99 – Feb 14

Technical Consultant/Business Analyst – Insurance - Testing

Client: State Farm Insurance, Bloomington IL.

Worked at State Farm Insurance as a technical consultant in various roles through HTC: a leading IT consulting

and solutions company. Involved in more than 40 projects from various areas including Life/Health

applications, web development, enterprise equipment roll out, tool development, tool procurement, B2B,

interactive voice response unit, data warehousing, and several infrastructure projects.

Recent Responsibilities

Work with Business Partners and Subject Matter Experts (SMEs) to review the validity of requirements, testability of

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requirements and risk assessment.

Work with design and development team to review the specifications and testability of the specifications

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Identify testing issues and testing risks, document and track them

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Develop and document test strategy

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Develop and document Test Plans for different levels of testing

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Work with Performance team to identify performance testing needs

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Develop and document test cases for all levels of testing

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Develop and document Test Inventory and Test Coverage Matrix

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Estimate the testing resources requirements

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Identify the testing environment and test data needs

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Coordinate to set up a Test Environment

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Coordinate the test execution for each level of testing including regression testing and maintain test logs for each

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execution

Report the testing status to the Test Manager, Project Manager, and other teams as per direction

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Coordinate logging of defects, manage and track the defects

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Coordinate and Facilitate Defect Triage meetings

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Plan for automation testing for the project and for regression test scenarios for future projects

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Supporting for Performance testing and User Acceptance testing

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Develop and document Test Summary Report and Validation Approval Package

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Obtain Stakeholders’ sign off

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.

System Support Services (SSS)

Mumbai India Jan 83 – Jul 99

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Founding Partner / Project Coordinator (Technical)

Co-founded SSS as a consulting company taking project-based contracts from various industries with two other partners

in a pioneering technical field. Wore many hats as a manager and hands-on programmer. Achieved 25% growth in

business and 30% growth in profits year-over-year for more than 10 years.

Major projects included computerization of Citibank’s integrated dividend accounting system, Central Bank of India ’s

inward clearing system, Banking Service Recruitment Board ’s examination processing system and Bombay Suburban

Electric Supply Co.’s customer billing and payment processing.

Responsibilities

Understanding client’s requirements, and proposing solutions.

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Involved in pricing, bidding, negotiation and finalization of contracts.

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Planning and forecasting of resources (H/W, S/W, and manpower).

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Design the application and workflow.

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Scheduling and tracking of software development and implementation.

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Cost control of individual projects to ensure profitability.

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Manage customer relations and customer satisfaction.

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Progressive Business Consultants (PBC)

Mumbai, India. Sep 79 –

Dec 82

System Analyst/Programmer

PBC was a consulting company with clients from various industries for data processing and tailor made software

developments. A secondary objective was to maximize the utilization of proprietary computing equipment. Assisted in

optimizing the design and development of code in COBOL, Assembly language and Fortran IV. Travelled to the United

States for a fast paced contract implementation in 1981..

Major projects included Payroll Processing for Cable Corporation of India, Inventory Management System for a client,

Equity Accounting system for a US based company.

Responsibilities

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Document program specs based on requirements and design.

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Develop code as per the program specs.

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Test the code for functional and performance requirements.

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Performance tuning of the application and the code.

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EDUCATION

Master of Technology with specialization in Computer Science June 1979

Indian Institute of Technology, Mumbai, Maharashtra, India.

Bachelor of Engineering with specialization in Electronics May 1977

M. S. University, Vadodara, Gujarat, India.

Certification/Training

PMP certification from Project Management Institute (2001-2004)

General Insurance Certification

Training in Microsoft Project

Training in SAP R/3

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