Customer Service Human Resources
Resume:
Susan L. Hankins
Downey, CA **240
******************@*****.***
Summary: I am looking for a job as a transcriptionist, post-production captioner, accounting clerk, data entry clerk,
or administrative assistant. I have over 15 years experience in these fields. I have worked in varied industries
including construction, transportation, manufacturing, contracting, and income tax preparation.
Skills: Payroll; billing; accounts payable; word processing; data entry; human resources; customer service; medical
terminology; legal terminology; proofreading; Microsoft Excel, Outlook, Word, and Access; Adobe Acrobat; Internet
search engines; 10-key by touch; typing 60 words per minute; machine shorthand 180 wpm.
Job Title: Proofreader
Employer: Word Surgeon
Dates: January 2012 to present
Duties: Proofreading documents, noting corrections in spelling, grammar and
punctuation; Internet research to check facts. This is a home-based job in which I receive
documents by e-mail, check and make corrections, and e-mail back to employer.
Job Title: Typist
Employer: Cerritos College, Norwalk, California
Dates: April 2011 to May 2011
Duties: Preparing transcripts of videos using court reporting equipment and software,
including laptop computer, Stentura Protégé, Infinity foot pedal, and Express Scribe;
proofreading and researching for spelling of names and unfamiliar words; formatting and time-
coding transcripts using captioning software. I was selected along with three other students from
a class of approximately 35 to caption school videos that needed captioning to comply with
government requirements.
Job Title: Project Accountant
Employer: Oltmans Construction Co., Whittier, California
Dates: August 2006 to February 2009
Duties: Monthly billing of construction jobs for general contractor. Entered subcontracts
in Timberline accounting system; checked subcontractor invoices and releases for accuracy;
called subcontractors as needed for revised invoices and releases. Working with Project
Managers, used Excel spreadsheets to compile Schedule of Values to show percentage of contract
completion for each job. After monthly billings were paid, I was responsible for collecting
Susan L. Hankins
7765 Dinsdale St.
Downey, CA 90240
******************@*****.***
supplier releases from subcontractors, issuing joint checks if needed, then mailing checks and
collecting unconditional releases to send to the owners. I notarized my own billings and other
company documents as needed. Also served as backup receptionist, answering company
switchboard and greeting visitors.
Job Title: Accounting Clerk IV
Employer: NAL Worldwide LLC (Formerly North American Van Lines), City of Industry, CA
Dates: December 1988 to April 2006
Duties: Payroll, accounts payable, human resources, personnel files and reporting,
ordering supplies for office and warehouse, paying truck drivers according to their individual
contracts, billing customers in accordance with rates and tariffs, preparing journal entries and
bank deposits, composing and typing letters to vendors. Extensive use of Microsoft Excel, Word,
and Outlook. I received four “Recognizing Excellence” awards for teamwork and accuracy.
Job Title: Production Planner
Employer: Greer Hydraulics, City of Commerce, CA
Dates: January 1985 to November 1988
Duties: Inventory control, data entry, production planning, maintain files of blueprints
and other manufacturing documents, process receiving paperwork.
Job Title: Income Tax Preparer
Employer: H & R Block, Bell, CA
Dates: January 1990 to April 1990
Duties: In a part-time seasonal job, prepared federal and state income tax returns for
members of the public and checked tax returns prepared by other employees.
Susan L. Hankins
7765 Dinsdale St.
Downey, CA 90240
******************@*****.***
Education:
• Graduated from high school in San Antonio, Texas
• Two years at Trinity University in San Antonio, majoring in Journalism; no degree
• H & R Block Income Tax School, Montebello, CA; received state license to prepare income tax
returns.
• I am currently studying Court Reporting and Captioning at Cerritos College in Norwalk, CA. I
recently won a captioning scholarship.
Other Training and Experience: I also received training as a volunteer adult literacy tutor at the
Downey City Library, and I worked in the literacy program for over ten years, helping adults learn to read
better.
I appeared on the game show Jeopardy! in May 2009 and won over $29,000.
I have outstanding written and spoken English skills. I enjoy working with Excel, Word, and Outlook. I
am a very fast learner, reliable, detail-oriented, and conscientious.
Contact this candidate