Customer Service Manager

Sharon Burton

* ******* ***** **** *,

Hamilton ON, L9C 6M5 905-***-****

Email *********@****.**

OBJECTIVE: To obtain a general position which will allow me to use my capabilities

and skills and gain new experience

SUMMARY OF SKILLS

• Receptionist skills, inputting, jobs and giving estimates over the phone

• Excellent planning and organization skills

• Ability to work in the team environment and independently and to produce quality service and

reach and set goals

• Excellent capacity to follow instructions and take an initiative where necessary

• Committed and focused on a given task, dependable, honest, excellent work ethic

EXPERIENCE

Crystal Clean Services Hamilton ON 1999 – 2014

• Handing estimates, inputting job and filling out jobs

Manager, Canadian Carpet Care Hamilton ON 1983 -

1985

• Maintained quality service by enforcing quality and customer service standard

• Analyzed and resolved quality and customer service problems, and recommend system

improvement

Assistant Supervisor, Pure Touch Carpet Cleaning Hamilton ON 1981 - 1983

• Supervised training of telemarketers

• Hiring and firing and training telemarketers

Clerk Receptionist, St. Josephs Hospital. Hamilton ON 1980 - 1981

• Highly skilled in greeting visitors and directing them to the right office or section

• Proven record of answering calls and email enquiries and able to keep an organized area

• In-depth knowledge of managing the guest book, issuing security passes and intakes

EDUCATION

Cambrian College Upgraded 11 – 12 Hamilton ON 1974 - 1976

Medical Technician – Career Canada Hamilton ON 1976 – 1978

REFERENCES AVAILABLE UPON REQUEST

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