Manager Customer Service

Eric S. Shoemaker

**** **** ******, ***********, **

Ph.: 734-***-****

*************@***.***

PROFILE

Black Belt Six Sigma certified industrial manufacturing professional with

extensive background in virtually all automotive assembly operations and

production supervision/management. Hands-on leader skilled in equipment

troubleshooting, robot programming, and problem resolution. Highly driven,

results-oriented manager who excels in cross-functional teamwork.

EMPLOYMENT

Benteler Aluminum Systems, Holland, MI

12/13- 2/14

Supervisor Aluminum Extrusions Department

. Directly supervising 20 hourly employees in the successful

implementation of Kaizen, 5S and Six Sigma improvements. Monitored

quality and production at a Tier 1 supplier to all OEM plants across

the country and abroad manufacturing aluminum extrusions for multiple

vehicle lines.

Volkswagen Group of America, Chattanooga, TN

03/11- 11/13

Supervisor Side Body and Framer

. Responsible for the launch of the Volkswagen Passat in the Body

Assembly Department resulting in the Passat being awarded the "2012

Motor Trend Car of the Year".

. Directly supervised 30 hourly employees in the successful

implementation of Kaizen, Kanban, and TPM at the startup of the new

Volkswagen plant in the United States.

Ford Motor Company, AutoAlliance Assembly Plant, Flat Rock MI 01/88 -

10/10

Manufacturing Planning Specialist/General Foreman 06/99 -

10/10

. Responsible for overall operations in the Body Assembly Department in

the launch and production of the Ford Mustang, Mazda 626, Mazda6, and

Mercury Cougar with emphasis on safety, quality, and productivity.

. Directly supervised ten Manufacturing Unit Supervisors and indirectly

supervised four hundred UAW-represented hourly employees.

. Developed and implemented policies and procedures for safety

practices, quality inspections, work rules, and total planned

equipment maintenance.

o Body Assembly recognized by company President for "1-year no

loss time injury accidents"; instrumental in implementing

ergonomic improvements allowing the company to avoid costly

downtime and injuries.

o Developed, communicated, and implemented creative solutions to

detect/correct design defects during assembly process in support

of quality and efficiency goals.

o Implemented plant-wide tardiness policy, while overcoming UAW

opposition, resulting in cost avoidance associated with downtime

estimated at over 2600 man-hours per year.

o Responsible for the design and implementation of maintenance

schedules for costly tooling and equipment which resulted in the

avoidance of expensive repairs and plant downtime.

. Led cross-functional team in ISO 9001 and ISO 14001 certification

processes, including writing and testing of ISO policies.

. Responsible for Departmental cost analysis and reduction in the areas

of scrap, safety supplies, overtime, and material supplies.

. Personally assessed and interviewed numerous employees leading to the

hiring of more than 20 Unit Supervisors for the Plant.

. Responsible for coaching and counseling of Unit Supervisors and

hourly employees. Performed annual interim and final performance

reviews for all Unit Supervisors.

Eric S. Shoemaker

*************@***.***

Unit Supervisor/Foreman 11/91 -

06/99

. Responsible for overall operations within multiple units in the Body

Assembly Department in the launch and production of the Mazda MX6,

Mazda 626, Mercury Cougar, and Ford Probe.

o Cross-functional team participation between engineering and

assembly led to the Motor Trend Car of the Year Award for Ford

Probe in 1993.

. Supervised several unit areas within the Body Assembly Department with

responsibility for the direct supervision of up to fifty UAW-

represented hourly employees.

. Developed, communicated, and implemented workstation layout redesign

efforts resulting in productivity and efficiency improvements, as well

as headcount reduction.

Team Leader 04/89 - 11/91

. Hourly employee responsible for coordinating safety, quality,

training, productivity, and morale for the hourly team members within

the unit.

. Responsible for robot programming and equipment troubleshooting.

Team Member 01/88 - 04/89

. Hourly employee in the Body Assembly Department responsible for the

direct assembly of the Mazda MX6, Mazda 626, and Ford Probe.

McDonald's Restaurant, Woodhaven MI 06/84 -

01/88

Swing Shift Manager

. Restaurant Manager responsible for supervision of all employees in

food preparation and customer service.

RECOGNITION

. Special performance-related compensatory salary increase - 2007

. Dispatched to Japan to coordinate activities for Body Assembly launch

of the Mazda6 vehicle line on three occasions - 2001/2002

. Honorable discharge United States Navy ROTC University of Michigan

Ann Arbor - 1984

TRAINING

Black Belt Six Sigma Methodology MODAPTS

Certified Assessor / Interviewer / Recruiter ECPL

Kaizen / Kanban Chemical Safety

Resistance Welding Technology Metal Finish

Arc Welding Gas Brazing

Nachi, Kawasaki, Motoman, and Kuka robotic programming Diversity

OTHER SKILLS

Proficient in MS Excel, Word, Access, PowerPoint, Collective

bargaining/negotiation

EDUCATION

Henry Ford Community College, Associates Degree Liberal Arts- 2000

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