Customer Service Medical

Kathy Miller

714-***-**** Mobile

***********@*****.***

SUMMARY

I’m a self-starter, who sets an example of excellence, strives for a high level of performance, demonstrating

interpersonal and communication skills

APAC CUSTOMER SERVICES, Inc (3 month contract position) 09/13 – 11/2013

Call Center Recruiter Las Vegas, NV

• Filtered through resumes in Taleo to select those that meet the minimum requirements of the position

• Screened candidates via phone interviews to ensure their qualifications meet open positions

• Evaluated candidates’ strengths compared with clients’ requirements by evaluating, screening, and interviewing

the candidate

AJILON STAFFING (LIBERTY MUTUAL) 05/13 – 07/13

Insurance Assistant (Temp Position) Las Vegas, NV

• Front desk office administration

• Answer and direct calls to the appropriate claims adjuster

• Provide claim information to doctors, hospitals and attorneys along with researching medical claims to be

evaluated by the claims adjuster

• Maintain legal documents for attorneys, type letters to MD’s and schedule medical appointments for claimants

AFFORDABLE EXPERT COMPUTER SERVICES 08/02 – 01/13

Office Manager/Owner Mission Viejo, CA

• Marketed my company by creating and distributing brochures and meeting with small business owners in need of

our computer repair services

• Schedule appointments with clients for home, office computer and phone set-up

• Independent Vonage/Field Solutions contractor

• Service provider for Ross Stores, Citi National Bank, Staples and De De’s Stores

• Dispatch technicians to client’s home or office, process the monthly billing, invoicing and marketing

• Follow up daily for customer appointments

• Ensure our customer’s needs are always met while providing excellent customer service

FULL TIME SOLUTIONS (A PEO Company) (Company Sold) 11/06 – 12/07

HR/Benefits Coordinator & Assistant to VP of HR Irvine, CA

• Handled the front desk administration including heavy phone volume

• Prepare materials and presented benefit plans to Client Companies

• Process enrollments for Medical, Dental, Life, 401k and Disability

• Manage the “newly eligible” health benefit process, and employee benefits issues such as claim problems

• Manage monthly COBRA process, enrollments and terminations

• Manually calculate employee’s rates for COBRA and medical coverage

• Implement and coordinate the Open Enrollment process, LOA’s and FMLA

• Process enrollments and cancellation of coverage at the carrier and HRIS system level timely

• Maintain contacts with insurance carriers and employees to facilitate proper levels of coverage for all employees

• Prepare census for clients’ annual renewal along with monthly billing reconciliation

• Maintain employee files and record keeping for benefit plans

• Review insurance contracts, benefit summaries with respect to plan design, benefit levels and state and federal

mandates

• Process termination of employees from various coverage’s in a timely fashion, including submitting status

changes via fax, filing records, and verifying that changes are reflected in the billing

TOTAL WOMAN SPAS (HB Office closed) 03/06 – 11/06

Benefits Administrator and Assistant to the Director of Human Resources Huntington Beach, CA

• Managed the medical and dental benefit process

• Update monthly health insurance invoices for Kaiser, BC, Dearborn insurance, Safeguard and VSP

• Prepare weekly New Hire Orientation for meetings, send and track courtesy notices

• Verify I-9’s, conduct phone interviews and create interview packets

• Prepare and manage monthly termination and benefits spreadsheet

• Track employee hours with benefits, resolve and process EDD claims, and handled employee inquiries and

resolutions

• Process, order and maintain advertising spreadsheet

• Heavy data entry of employee files in QuickBooks, and ADP

MEDSEARCH FINANCIAL (Company Sold to Adecco) 11/04 – 08/05

Healthcare Recruiter Costa Mesa, CA

• Interact with clients and candidates in a positive and professional manner to ensure all aspects of the recruiting

and interviewing process is completed in a timely manner

• Post jobs on various recruiting websites

• Sort through resumes and select those that met the minimum requirements of the position

• Conduct phone interviews with prospective candidates

• Organized job fairs at medical schools (Merit Career College, Anaheim) for open positions

• Conducted open interviews in LA to meet client’s needs for back office open positions

• Schedule and conduct in-person interviews with potential candidates

• Make recommendations to the management team as to which candidates meet the minimum qualifications

• Built sources by researching and contacting community services, colleges, recruiters and internet sites

REMEDY STAFFING (Office Closed) 06/04 – 10/04

Recruiter Orange, CA

• Assist recruiters in achieving prospecting goals in interviewing applicants

• Responsible for screening candidates to ensure their qualifications meet open positions

• Present job opportunities to qualified candidates and negotiate contract terms

• All administrative and office management duties to include phone interviews, applicant testing, data entry of new

applicant records and assists on-site recruiter by preparing payroll

• Front office administration at client company to include handling heavy phone volume with up to 150 calls per

day with over 200 extensions

SKILLS

Military Training for Department of Defense at Ft. Hood, TX, Phones/Switchboard 100+ lines (215 extensions),

Medical Terminology, Medical Front Office, Word, Excel, Outlook, Taleo, EDGE Communications for Payroll,

HRIS/ScorPeo, QuickBooks, ADP, Property Manager, Healthcare Recruiter, Cash Handling, On-Line FED Ex

and UPS programs, Dictaphone, Retail Sales, Teaching Assistant to Special Needs children, brought Special

Olympics to Ft. Leonard Woods, MO, and founder of Eager Readers, Hawthorne, CA

EDUCATION

• Career College of California - Microsoft Office Specialist - Certificate 2008

• Coastline Community College - Health Unit Coordinator - Certificate 2004

• Kansas State University - Business Administration - AA Degree 1989

Note: While I have had many employers over the years, I didn’t leave my positions. The

companies I worked for either relocated, sold or closed their doors

Contact this candidate