Customer Service High School
Resume:
Jennifer Sant Anna
**************@*****.***
Permanent Address:
Montvale, NJ, 07645
(201) 410- 4314
EDUCATION
Sacred Heart University, Fairfield, CT
Bachelor of Arts, English, May 2013
Minor in Education and Honors
GPA: 3.75
HONORS
Presenter at Sigma Tau Delta Conference in Portland, OR, Spring 2013
Dean’s List, Spring 2010, Spring 2011, Fall 2011, Spring 2012, Fall 2012, Spring
2013
Delta Epsilon Sigma (International Honors Society), Fall 2012
Sigma Tau Delta (International English Honors Society), Spring 2012
Thomas More Honors Scholarship Program 2009 present
National Honors Society 2009
Spanish Honors Society 2009
WORK HISTORY
Mahwah Bar & Grill, Mahwah, New Jersey
Waitress, April 2012 Spring 2013
• Demonstrate exceptional customer service skills and personality
• Ensure that the requirements of all guests are met in a friendly and welcoming
environment
• Execute tasks that contribute to the overall success of the restaurant
• Strengthen interaction skills such as greeting, conversation, and collaboration
with others
• Represent the restaurant in a professional and courteous manner
• Effectively communicate with kitchen staff in order to maintain the efficiency
of the restaurant
Ruby Tuesday, Fairfield CT
Hostess and Server, September 2011 - February 2012
Provide excellent service to customers in genuine and enthused manner
Efficient in operating the computer system
Arrive to work energetic, happy and ready to work
Contribute to the overall success of the restaurant through various tasks such
as retrieving ice, stocking kitchen, cleaning, and any other area that is required
by those in charge
Sacred Heart University Lacrosse Team, Fairfield CT
Team Manager, Fall 2009-Spring 2011
• Interacted with recruits and responded to inquiries regarding team policies
• Organized and managed team accounts and information
• Updated information on websites
• Created various spreadsheets
• Documented team budget and expenses
• Participated in official games
Abercrombie & Fitch, Trumbull CT
Sales Associate, Fall 2010
• Maintained organization and appearance of store with strict attention to detail
• Operated cash register and displayed customer friendly attitude
• Effectively marketed merchandise to customers while providing excellent
customer service
SKILLS
Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint,
Moviemaker, Keynote, and other various programs
Experienced Mac and PC user
Substantial understanding of the Spanish language
Excellent organizational skills
Detail oriented
Educated in areas of past and present literature
Expansive knowledge of numerous educational tools that promote and facilitate
learning (i.e. surveys, charts, flashcards, blogs)
ATHLETIC INVOLVMENT
Sacred Heart University, NCAA Div. 1 (NEC) Track & Field 2009-2010
Pascack Hills High School, Varsity Soccer 2005-2009
Pascack Hills High School, Varsity Track & Field 2005-2009
Varsity Girls Soccer Team Captain 2008
Varsity Track & Field Team Captain 2009
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