Customer Service Medical Assistant
Resume:
Lisa Pace
Jacksonville, FL *2205
**********@*****.***
"To obtain a position as a Medical Billing and Coding Professional"
Professional Experience:
Blue Cross and Blue Shield of Florida, Jacksonville, FL
1999 - 2013
Provider Liaison/ Support Representative
. Handled the processing of insurance claims and any escalated issues
with providers
. Addressed customer and provider issues and questions
. Educated other departments on operational and contractual changes.
. Completed projects in a timely manner.
. Stayed up to date on all operational procedures for improvement to
customer service
. Worked effectively with a team on day to day operations
. Trained new employees
. Provided support to Provider Relations Specialist for Baptist Hospital
of South Florida with claim processing issues
Service Associate
. Maintained professionalism and positive behavior while taking a high
volume of telephone calls and met departmental production goals.
. Proficient technical knowledge of provider files, SEIBEL, CONVERGENCE,
IMS, LMS, RBMS, ITCP, CPT-4, ICD-9, HCPCS, AXCIS, DIAMOND, QUEST,
CLIENT LETTER, SIEBEL, CMCA, MBSP, CICS systems. Also Hippa
transactions.
. Developed an extensive vocabulary of medical terminology.
. Improved skills by utilizing computer based training programs
. Recipient of both the Rising Star Award and the Shining Star Award.
Education:
Heritage Institute, Jacksonville, FL
10/14/2013 - 02/23/2015
Occupational Associate of Science Degree in X-Ray Medical Technician/
Medical Assistant
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