Customer Service High School

Laura White Customer Service & Support Specialist

Phone:513-***-**** Offering high quality track record of customer care excellence within

high volume environments that include…

*********@*******.***

Medical Receptionist Customer Service

Career Snapshot

Caseworker

•

Over five years of

commended performance Certified Nursing Assistant

•

in key customer service

Key Skills

and support roles.

Outstanding Customer Call Center Operations

Expert in customer

Service

Filing Medical Records

care/communications,

Troubleshooting/ Problem

problem solving,

Complaint Handling

Solving

relationship building and

user training and support. Reports &

Up Selling/Sales Support

Documentation

MS Office “power user”

Customer Order Fulfillment

with additional Switchboard

proficiencies in assorted Scheduling Operations

databases.

Order/Data Entry Medical Terminology

Personal care experience

Inbound/Outbound Upselling

providing quality care to

the elderly. Tele tracking & Transport Dispatching

tracking

Awards Home Health Care

Personal Care Skills

“Top Performer” Award,

2010

Professional Experience

Customer Service Award

2009

Phoenix Data Corporation Clerk October 2013 to Present

Cincinnati Children’s Hospital Operator May 2013 to Oct 2013

Peer Advisor 2009

Hamilton County JFS Caseworker July 2012 to April 2013

2011

The Meadows HCC Unit Clerk/Receptionist 2011 to Jul. 2012

Computer Skills Fifth Third Bank Customer Service Agent II 2009 to Jan. 2011

Private Duty Homecare Home Health Aide 2007 2009

Word, Excel, PowerPoint, Cincinnati Children’s Hospital Service Response Dispatcher 2006 to

Access & Outlook 2009 Maximum Communications Customer Service Specialist 2004 to

Mission Statement 2006 Critical Mass Media Call Center Agent, Summer Job

2004

Strive to exceed customer/

employer expectations by

delivering second to none Provided telephone, online and face to face customer service/support

service. Maintain customer within high volume call centers (handling an average of 100

centricity in all initiatives and calls/internet inquiries daily), busy medical receptionist desks,

interactions, always putting

determining eligibility for public assistance.

the customer first. My

objective is to become a

great asset to the company

Education

while gaining experience and

also furthering my career RN & Associates Cincinnati, OH Certified

within a stable and growing Nursing Assistant Certificate

company.

Northern Kentucky University Highland Heights, KY

Some College Courses Completed, 2006

Princeton High School Cincinnati, OH

High School Diploma, 2005

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