Project Manager Management

VG

***** ****** ******* ****, ****** Ranch, CA **326; Email: ******@*****.*** ; Phone: 818-***-****

EXECUTIVE PROFILE

Results driven technology leader with 16+ years of experience in engagements working with all levels of the

organization in business and IT leading demanding, mission critical, large scale and complex projects. Change

agent and problem solver with a passion for conceptualizing, developing, and implementing solutions by

partnering closely with business leaders and C-suite executives .Well rounded experience in strategic planning,

business relationship management and all roles in Software Development Lifecycle.

• Global IT Delivery & Project Management – Accountable for all aspects of successful project delivery

including: planning, setting expectations, managing in a matrixed environment, soliciting business and IT

team “buy-in” and driving the project to deliver the desired results. Led several successful initiatives ranging

from $500K - $ 5MM with 10 - 40 team members (including offshore teams)

• Staff Management & Team Building – Excel in developing and motivating highly focused teams that

successfully meet and exceed company’s objectives. Responsible for a P&L of 3.5 MM per year for 14 direct

reports and 11 vendor resources

• Strategic Analysis & Internal Consulting – Partnering with C Suite executives to identify, develop and

implement IT and Business opportunities to improve operating effectiveness and financial performance of the

Organization

ZENITH INSURANCE COMPANY, Woodland Hills, CA

Sr. Director Strategic Initiatives and Information Management May 2013- Present

Director –Strategic Initiatives and Business Architecture May 2012 – May 2013

Business Architect Feb 2007 - May 2012

Strategic Management

Led the Strategy development and execution including product roadmap development that helped Senior

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Business Leaders scope out the Online Quoting rollout strategy resulting $100+ MM in revenue (Direct

Written Premium).

Led a twelve week enterprise system simplification engagement with a goal of identifying long term cost

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reduction initiatives. The final roadmap was presented to a group of C level executives which resulted in the

initiation of a multi-year Master Data Management program

Led a six week engagement with Claims Leadership team using Business Motivation Model to identify key

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drivers for claims medical cost containment.

Leadership (People Management and Change Management)

Managing the Information Management Team which supports 12 solution delivery teams across claims, policy,

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compliance and corporate systems portfolios

Driving Data Governance Initiatives across the Enterprise by engaging with Business stakeholders and key IT

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partners.

Drove adoption of Iterative Development methodologies across IT organization

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Demonstrated 5% (125K) cost savings by leveraging offshore systems analysis practice

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Led a number of key business analysis changes like conducting JAD sessions, Use case based

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Requirements documents, early prototyping (paper and functional)

Business and Solution Architecture

Developed an Insurance Domain Model for the organization that is utilized extensively in the MDM and SOA

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initiatives

Developed a Developed and presented a Business Component Model which was the basis for a multi-year

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technology road map for Policy Organization

Authored Enterprise Applications Inventory for Claims and Policy which aligned system by the business

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capabilities supported which is utilized in the portfolio planning

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Led the first SOA initiative for the company to identify services from the existing functions and whether these

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services could be exposed to external agencies (banks, agents, regulatory reporting)

Architected several multi-year, multi-million dollar initiatives ($2-5 MM each). Recent examples include:

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o One initiative accounts for $100MM of the revenue (direct written premium) for the company

o Second initiative focusing on lower processing costs and quicker revenue recognition, resulting in

annualized personnel cost savings of $400K,

Collaborated with technical architects and project delivery teams to ensure that the proposed solution

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architecture aligns with business goals

Project Planning & Delivery

Currently managing delivery of a 4.5 MM multi-year initiative resulting in a Data Repository that will transform

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the way Zenith manages and uses data.

Utilized creative approaches to manage costs; changed project delivery model from Waterfall to Iterative and

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leveraging offshore systems analysis practice

Representative Projects

Establishing Enterprise Data Repository: Streamlining technology costs by reducing systems complexity;

creating a “Single Source of Truth” for the organization.

Scope : $ 4.5 MM, Multi-year (2012- 2015), requires sourcing data from 8 different systems (2 legacy systems

(claims and policy admin), claims management system, bill review system, online quoting system, Policy

Billing, oracle financials and document scanning)

Team: Led a team of 20 + team members (employees, onsite product vendor and offshore team ); Liaised with CFO,

CIO, CTO, Sr. Business Leaders across various business units and Corporate Legal

Extending Legacy System: Adding a new line of business (Third Party Claims Administration) for the company.

Scope: $ 2.5 MM, Multi-year (2012-2013), required changes to 5 systems (legacy systems, claims management

system, bill review system and document scanning systems), interfaces with external vendors as well as operational and

regulatory state systems

Team: Led a team of 30+ team members (employees and offshore team); Liaised with CIO, Claim

Leadership, Claim Operations, Regulatory Reporting, Claim Medical and Claim Legal Teams

Adding Premium Audit Solution: Automating a large volume of manual processes and creating a “Straight

Through Processing” solution

Scope: $ 3.0 MM, Multi-year (2010- 2012), added a new work management solution and customer (insured) self service

portal in the ecosystem that interfaced with the policy admin, policy billing and Bank of America payment gateway

Team: Led a team of 15 team members (employees and onsite product vendor); Liaised with CTO, Sr. Business

Leaders from Premium Audit, Collections, Finance and Corporate Legal

Adding Online Quoting Solution: Addressing 2 key themes for the company “Easy to do business with” by

introducing agent self service portal, straight through processing from submission to policy issuance and

“Minimize Technology Obsolescence” by retiring a legacy quoting solution.

Scope: $ 5MM, Multi-year (2007- 2011), solution had 2 best of breed components (a self service portal and

rating engine), interfaces with Single Sign On system, policy admin and external vendor web services like

D&B and NCCI (National Council on Compensation Insurance).

Team: Lead a team of 20+ team members (employees, onsite product vendor and offshore team); Liaised

with CTO, Corporate and Branch Underwriting Leaders, Actuary, Branch Underwriting teams across the

country and Corporate Legal team.

SATYAM COMPUTER SERVICES LTD, Mumbai, India Sept 2004- Jan 2007

Sr. Consultant, Process and Technology Strategy Consulting Services Practice

Technology Strategy Consulting

Performed consulting work for clients in Insurance, Retail and Telecommunication Industries

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Analyzed client’s current IT portfolio and provide investment recommendations, and develop growth strategies

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for adding new products and solutions to the portfolio, whilst at the same time deciding when assets should

no longer be retained.

Demonstrated a potential saving of approximately $ 2 - 3 MM (4% of the total IT budget) over a 2 year period

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for a retail client through application rationalization activities

Developed tools to calculate the ROI of IT assets and scoring the business alignment of an application

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Project Delivery

Consulted subject matter experts, designed business processes and defined metrics for straight through

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processing (STP) of Medical Only Claims, that automated the handling of 65% of the claims from claim

triaging to claim closure.

Project involved proposing changes to the business stakeholders across 3 departments (Claims, Medical

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Management and Finance) about the benefits of the redesigned process, integration of 2 systems (including

one legacy system) and overlaying it with a workflow engine to manage the business process.

AGILISYS MANAGED SERVICES INDIA PVT LTD, Mumbai, India Jan 2003- Jul 2004

Project Manager, Consultant to Jarvis Group, York, North Yorkshire, UK

• Played the roles of the Project Manager, Business Systems Analyst and Account Manager for an account with

an annual business of approx $2 MM.

• Managed multiple client priorities within an engagement / project while meeting tight budget and schedule

deadlines.

• Successfully deployed the onsite- offshore model resulting in cost savings up to 40 % of the project costs.

NETDECISIONS INDIA PVT LTD, Mumbai, India May 2000 – Dec 2002

Assistant Project Manager

Managed software development and content conversion / management projects with team sizes varying from

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11 to 42 people.

Transitioned an entire Business Unit from UK to India and started servicing client requests within 4 months.

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Responsible for capacity planning, mapping current processes, developing the migration roadmap, procuring

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infrastructure and managing the migration of people, processes and infrastructure of AMS.

BF GOODRICH AEROSPACE AES PVT LTD, Bangalore, India Apr 1997 – Jul 1998

Information Systems Manager: Effectively project managed the quickest deployment of the shop floor, inventory

and financial management packages (Magic and Platinum) throughout the organization globally.

S.S. CONSULTANTS INDIA PVT LTD, Mumbai, India Aug 1996 – Mar 1997

Software Engineer: Developed software solutions using Visual Basic and SQL Server

SKILLS SUMMARY:

Modeling Languages: Business Process Modeling Notation (BPMN) and Unified Modeling Language (UML)

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Business Modeling Tools: Casewise Corporate Modeler 10, Enterprise Architect 9.2 and Visio

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Requirement Gathering Tools: Rational Rose, Together J 6.0 and Catalyse Solo 2.0.

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Data Modeling Tools: ER Studio and ERWin

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Other Tools: JIRA, Bugzilla, Office Suite, MS Project, TOAD, Oracle SQL Developer

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Business Process Management Engine: Fujitsu Interstage

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SDLC Methodologies: Waterfall, Distributed System Development Methodology (DSDM), Rapid Application

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Development (RAD), Iterative Development and SCRUM.

Domain Knowledge: Insurance, Travel and Tourism, IT operations, Manufacturing and Utilities.

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Technical Knowledge: Database Modeling, SQL, XML, Java, ORACLE, MS SQL Server.

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TRAINING:

Technical Management Program from UCLA Multiple Leadership Programs at Zenith Insurance

Attended three days workshop on Object-Oriented

3-day workshop on 'Project Management, the PMI way'.

Analysis and Design

CERTIFICATIONS:

Certified Information Systems Auditor (CISA) Certified Scrum Master (CSM)

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TOGAF 8

EDUCATION:

Master in Management Studies (equivalent to MBA), Mumbai University, India (August 1998 - May 2000)

Bachelors in Engineering in Electronics (equivalent to BS), Mumbai University, India (August 1992- June 1996)

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