Manager Customer Service

William Jordan Sr.

** ****** *** ******, ** *****

Phone: 631-***-****

**********@*****.***[pic]Dedicated and disciplined team leader, proactive

in approach to overcome issues and implement solutions. Compassionate

leader, mentor and coach, encourages personal and professional growth for

all to succeed, encourages open and frank dialogue, consistently achieving

positive results.

Core business competencies include:

- Executive - Banking - Budget Preparation

Leadership and Analysis

- Account - Asset based lending - GAAP

Reconciliation

- Office Management - Accounts Payable full - Accounts Receivable

cycle full cycle

- Ad Hoc Reporting - Software Implementation - Human Resources and

and Development Payroll

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PROFESSIONAL EXPERIENCE

Global Facility Management, Melville, NY 2012 - 2013

ACCOUNTING MANAGER

-Compile and present detailed monthly, quarterly and annual reports for

ownership and act as the focal point in all accounting functions.

- Member of the leadership team, administering all accounting functions for

this facility management company with a $6.2 million monthly revenue.

-Manage a 21-person accounting team, encouraging personal and professional

development of the department.

- Deployed paperless invoicing system to clients reducing printed invoices

by 90%.

-Created and implemented accounting department policies and practices

manual.

-Developed and implemented document management system and vendor portal

system. This system managed receipt of 1300 vendor invoices and documents

daily without any increase in staff.

SB Media, New York, NY 2008- 2011

NATIONAL CREDIT MANAGER

-Developed policies and procedures manual for all offices for accounting

reports, billing standards and collections and credit expectations.

-Assisted CFO on major project, transitioning all accounting aspects from

in-house accounting system to ACPAC, completing assignment ahead of

schedule and under budget.

-Developed relationship with Factor on reporting and banking, lead contact

for all asset based lending.

-Reduced DSO from 67 to 28 days through policy and staff development.

Plycon Transportation Group, Kings Park, NY 2002 - 2008

MANAGER

-Oversaw development of national customer service department. Increased

productivity of department by 22% in the first 3 months while reducing

department costs by over 15%.

-Developed software and installed policies and procedures for bar coding of

freight for tracking and warehouse use. This system eliminated

misplaced/misdirected freight

- Developed and managed National claims department. Reduced company paid

freight claims in the first year by over 55% through training of staff and

proper handling of freight claims. Reduced loss ratio with insurance

company by 42% in the same time period.

-Supervised installation and management of GPS routing and logistics

system, tracking of shipments from the point of origin through delivery to

end user. Ability to check driver location, performance and productivity

at any point during the day

- Managed and improved line of credit reporting. Responsible for all

documentation sent to lender monthly. Streamlined audit processes with

lender to improve reporting and reduced unnecessary manual reporting.

- Supervise all aspects of Plycar division transporting of exotic

vehicles throughout the U.S.

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EDUCATION AND PROFESSIONAL DEVELOPMENT

Suffolk County Community College - Associates Degree in Accounting and

Business Management

ESU - BA Accounting

Certified Bookkeeper - 1995

Microsoft Training - 2005

Leadership Skills Seminar - 2008

Management Coaching Skills - 2008

Sexual Harassment Training - 2012

Experienced in AS400 and Windows based accounting systems.

ACA certified

Contact this candidate