Senior consultant
Resume:
VIJAYA. H
Designation: Senior Consultant
Current employer : CAPGEMINI
Phone No: (+91)
Mail Id:******@*****.***
Work Experience
> 10 Years of IT experience in Software Testing (Manual) with Siebel CRM
knowledge.
> Currently I am working for Capgemini as a TL [15th Sep 2011- to till
date]
> Worked for Accenture Services pvt ltd as SSE [1st March 2010-14th Sep
2011]
> Worked for IBM India pvt Ltd as SSE [April 2006 to Feb 2010]
> Worked for C-I Technologies Ltd as Test Engineer [Mar 2004 to April 2006]
Profile Summary
> Expertise in Manual Testing(Black Box Testing) and Siebel CRM Testing
> Experience on Telecom domain with Siebel CRM, BRM(Billing System), SQL,
UNIX, SOA, Java EPOS, Online I-Shop, TOAD, Putty, WinSCP, SOAP UI, XML,
Bill Validation, Share point, POS(Payment system)
> Expertise in Management activities, such as
. Handling individual project
. Estimation for Testing
. Preparing test plan
. Identifying the business high priority scenario
. Handling Team
. Test Summary Report
. Scheduling meeting with UK clients
. Client Demo
> Expertise in testing activities, such as
. Preparation of High level Test Scenarios/Cases
. Test data preparation
. Test cases review
. Test cases execution
> Providing training on Retail and Telesales application including
documentation for the same.
> Good Knowledge in HP QC, Clear Quest, DRTT, TMT and RMT Tools.
> Have good experience and knowledge in telecommunication domain.
> Well acquainted with Software Development Life Cycle (SDLC) and Software
test Life Cycle (STLC).
> Have a good experience in handling the UAT issues and Production issue
(L2 support).
> Have a good experience in Regression Testing before every Release.
> Well versed in designing and documentation in testing phase.
> Quick Learner and Excellent Team player, ability to meet tight deadlines
and work pressure.
> Knowledge on Core Java and Selenium Web driver
> Been to UK for short term for Knowledge Transfer and work
> Travelled to Belgium for Pre-Sales.
Education Details
> BE in EEE from Mangalore university (NMAMIT)
> Intermediate from Karnataka board (BA&Sc College)
> High School from Karnataka board (St' Marry's School)
Skill Set
Testing Types Functional Testing, System Testing, Testing, E2E Testing,
UAT, Regression Testing
Bug Tracking Tool Mercury Quality Center, Rational Clear Quest, Defect
Recording and Tracking Tool, Remedy
Operating System Windows XP, UNIX
Database Oracle 9i
Tools SOAP UI, Requirements Management Tool, Test Management
Tool, Selenium Web driver
Domain Telecommunication (Wire line and Wireless) Retail and
Telesales
Programming Core Java
Languages
S/W Methodology Waterfall Methodology, V Model, Agile Model
Project Profile
Project (1) : T-Mobile US
Name of Application : Telecom Web and Telesales
Organization : Capgemini
Standard Role : Team Lead
Application Description: T-Mobile is one of the 4th largest telecom
service providers in US. They are providing wireless connection for both
postpaid and prepaid along with the Voice, data and messages. They are
doing marking will done via web, telesales, retail and Online application
to improve the revenue.
Responsibilities:
> Gathering the requirement and understanding the function flow for the new
changes.
> Preparing the high level estimation and details estimation for current
project and upcoming project using the TCP tool owned by CAPGEMINI.
> Preparing High level scenario and provide KT to Team members.
> As per the execution plan assign the work to team member
> Review all the test cases in QC which is prepared by Team members.
> Booking the environment and test data with onsite EDM and Test manager.
> Creating life line to resolve the critical issue ASAP.
> Tracking the Test defect & Execution status in QC and update to Onsite
manager.
> Attending status and issue tracking call with client.
Project (2) : Everything Everywhere
Name of Application : Telecom Retail and Telesales
Organization : Capgemini
Standard Role : Team Lead
Application Description: Everything everywhere is one of the leading
telecommunications company in UK. They are providing all kind of service
to the customer with both PAYM and PAYG along with HBB & MBB services to
increase the revenue strength.
Responsibilities:
> Going through the project document and understanding the project E2E
flow.
> Preparing High level scenario and provide KT to Team members.
> As per the execution plan assign the work to team member
> Review all the test cases in QC which is prepared by Team members.
> Booking the environment and test data with onsite EDM and Test manager.
> Tracking the Test defect & Execution status in QC and update to Onsite
manager.
> Attending status and issue tracking call with client.
Project (3): KPN
Name of Application : Siebel Upgrade from 8.1 to 8.1.4
Organization : Accenture India pvt ltd
Standard Role : Team Lead
Application Description: KPN is the leading telecommunications and ICT
service provider in The Netherlands, offering wire line and wireless
telephony, internet and TV to consumers, and end-to-end
telecommunications and ICT services to business customers. KPN's
subsidiary Getronics operates a global ICT services company with a market-
leading position in the Benelux, offering end-to-end solutions in
infrastructure and network-related IT
Responsibilities:
> Going through the project document and understanding the project flow.
> Prepare the high level test cases
> Execution of test case according to the iteration
> Logging the defect in QC and track the defect.
Project (4): Cox Communication OSS/BSS [wireless]
Name of Application : Siebel CRM and BRM
Organization : Accenture India pvt ltd
Standard Role : Team Lead
Application Description: Its an cable company, based in Atlanta,
offering the wireless service in partnership with carrier Sprint
Nextel Corp and use Sprint's nationwide network, though it will sell
equipment and plans under the Cox brand. Handling 2 kind of order as
Telesales and Retail store order
Primary Applications Handled:
CRM (Telesales order): This application is used to create the
different kind of order for existing & new customer of COX wireless.
POS (Retail store order): The key elements of the POS for wave 2 including
daily operations, tenders (cashbox, checks, and credit cards), receipts and
signature as well as integration to the Oracle Stack. Payments of Invoices,
Return and Integration of Devices
Responsibilities:
> Understanding the SRD document
> Preparation and Execution of Test cases as per functional
specifications.
> Bug reporting in Remedy tool
> Monitoring Servers for Alarm checking
> Deployment for POS Applications. Involved in Pre and Post deployment
> Daily status Sanity Checks for CRM & POS
> Involved in bridge calls during critical and major issues
> Preparing the user guide line and presentation to new joiner's
> Handling team, when there is absence of Team lead
Project (5): Telecom Malaysia
Name of Application : Siebel CRM
Organization : Accenture India pvt ltd
Role : SSE (Working as Module lead)
Application Description: The architecture was created as a means of
focusing interface and architectural design of the NOVA Wholesaler Portal
towards a user-friendly, customer-centric experience. The design decisions
described should be used as guiding principles for future development of
the NOVA Wholesaler Portal to ensure the direction established within the
white boarding sessions will be achieved
Responsibilities:
> Understanding the SRD document
> Preparation and Execution of Test cases as per functional
specifications.
> Bug reporting and resolution.
> Following CMM level process while uploading the project related
document.
Project (6): Qwest
Name of Application : SHOP & IOT
Organization : IBM India Pvt Ltd, Bangalore
Role : SSE
Application Description: On-line shopping from Qwest site(Land line
connection, Internet connection). Checking the new promos for new
connection and Installation. Shopping the stand alone connection & Bundle
services like Internet & Phone & DTV & STB.
Responsibilities:
> Understanding the SRD document
> Preparation and Execution of Test cases as per functional
specifications.
> Bug reporting and resolution.
> Following CMM level process while uploading the project related
document.
> Manual Testing with UNIX
Project (7): Vodafone Australia
Name of Application : Siebel Order Creation and BRM
Organization : IBM India Pvt Ltd, Bangalore
Role : SSE
Application Description: The main objective of the project is to achieve
significant revenue growth through the following:
Increase the number of unique roamers through the following growth areas:
> Increase usage per roamer:
> New geographic roaming zones
> New pricing structure for new geographic zones
> Creating the Post pay & Prepay Customer profile
> Allocate SIM & MSISDNS
> Prepare the CDR's and run the usage
> Retrieve Balance Totals for a Prepay & Post pay Account
> Create Invoice
> Do the payments
> Disconnect a MSISDN
> Add Barring
Responsibilities:
> Understanding the SRD document
> Preparation and Execution of Test cases as per functional
specifications.
> Bug reporting and resolution.
> Following CMM level process while uploading the project related
document.
> Manual Testing with UNIX
Project (8): AT&T
Name of Application : EFMS (End to End Flow Through Management
System)
Organization : IBM India Pvt Ltd, Bangalore
Role : SSE
Application Description : EFMS is a web-based application that enables
the End-to-End Service Delivery automation, utilizing exception based
processing and task management. Utilizing EFMS unique and direct
interface to the ordering and provisioning systems, users can know the
status of any order in the Service Delivery Process and any fallout
conditions. AT&T provides communications services to its customers. When
a customer orders a service, this order goes through different AT&T
systems: Ordering systems, Provisioning systems, and ultimately to the
Billing systems. EFMS (End to End Flow through Management System) tracks,
schedules, and manages this order as it flows through all the different
AT&T Ordering, Provisioning, and Billing Systems. If an order encounters
a problem (like customers wants to change an order etc), EFMS also
provides exception-handling services.
Responsibilities:
> Involved in SRD reviews, Design reviews
> Preparation of Test Plan, Test Cases and Project estimation.
> Participated in Test Plan and Test Case Reviews
> Involved in execution of Test Cases
> Involved in System Testing, Regression Testing & Sanity Testing
> Communicating with client for issues/defects on daily basis
> Involved in Bug reporting and resolution.
> Preparing and maintaining IST results.
> Writing and maintaining Requirement traceability matrix(RMT)
> Execution of Pair wise Testing /Integrated Pair wise Testing
> Supporting JST and UAT teams
> Involved in giving Demos to Tier II System Engineers (SE's)
Project (9): Healthcare
Name of Application : Clinical database System
Organization : C-I Technologies Ltd
Role : Test Engineer
Application Description : The Database is developed to store the
information and maintain the Patient Billing, Doctors Appointment
scheduling and Insurance Records, Pay Links for employees of hospital.
This project is comprehensive Information system with the module for
billing record maintenance, registration and receipt to generate weekly
and monthly reports using Crystal reports.
Responsibilities:
> Understanding the SRD document
> Preparation of test cases
> Execution of Test scenarios.
> Responsible for checking the Functionality of the application.
> Tracked and reported the bugs.
> Attended reviews and meetings
Project (10): Geneva Cables Pvt. Ltd
Name of Application : Geneva Cables Pvt. Ltd
Organization : C-I Technologies Ltd
Role : Test Engineer
Application Description : The stock maintenance, bills and maintenance
of consignee is the main role of the software. The timely report gives
the customer, the products on hand, stocks given out and overall stock
maintained. Automation of this system improved the delivery of customer
services, eliminated long backlogs of order. Weekly and monthly reports
were generated to track the sales.
Responsibilities:
> Understanding the SRD document
> Preparation of test cases
> Execution of Test scenarios.
> Responsible for checking the Functionality of the application.
> Tracked and reported the bugs.
> Attended reviews and meetings
Personal Details
Name : VIJAYA. H
D.O.B : 18th Jun 1978
Language Known : English, Hindi, Kannada
Nationality : Indian
Marital Status : Married
Passport Number : E2783376[pic]
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