Manager Customer Service
Resume:
Mary E. Lonon
Madison, Alabama 35758
Property Manager Oxford Properties
**/**** – 06/2012; 10/2013 - Current Huntsville, AL
• Ensures that property maintains a low vacancy rate.
• Advertises units using various forms of media, shows the property, and review
applications.
• Collect and post rent, make deposits.
• Enforce the terms of the lease.
• Provide customer service to residents, resolving any issues or complaints as they arise.
• Coordinates all facilities maintenance using the work-order entry process
• Submits and enters resident work orders in database
• Routinely inspects property for damages and performs housekeeping inspections.
• Create and maintains all financial records for the property; regularly reporting any
financial errors to the Property Owners
• Schedules eviction proceedings when necessary
• Make regular external patrols of entire property, reporting any non-conformity to the
Property Owners (Using the Company Golf Cart)
• Tasked with creating and maintaining specialty documents for the Property Owners upon
request
• Tasked with performing after hours "on-call" phone duty on regular rotation one week
per month (During this one week per month duty, heavy interaction with on call
maintenance technician is critical)
Legal Secretary Maynard, Cooper & Gale
6/2012 – 8/2012 Huntsville, AL
• Support day-to-day operations for one litigation Partner and two litigation Associates
• Duties include: time-keeping, photocopying, faxing, creating/editing small and large
documents, scheduling conference calls, answering telephones, scheduling depositions,
transcribing tapes and drafting letters. In addition, responsible for maintaining attorney’s
calendar, and entering all dates for scheduling orders from District, Circuit and Superior
Courts
• Creating, organizing and maintaining files; in particular, correspondence and pleading
files
• Responsible for file maintenance and off-site storage Facility once closed
Receptionist Scientech (Kelly Services)
03/2009 – 06/2009 Huntsville, AL
• Answered multi-line telephone for Engineering Company, responsible for transferring
calls and taking messages
• Other duties included: sending and transmitting faxes for company, receiving mail and
FedEx and UPS packages; scheduling conferences and light typing.
Legal Secretary Carr Maloney PC
5/2008 – 2/2009 Washington, DC
• Support day-to-day operations for one litigation Partner and two litigation Associates
• Duties include: time-keeping, photocopying, faxing, creating/editing small and large
documents, scheduling conference calls, answering telephones, scheduling depositions,
transcribing tapes and drafting letters. In addition, responsible for maintaining attorney’s
calendar, and entering all dates for scheduling orders from District, Circuit and Superior
Courts
• Creating, organizing and maintaining files; in particular, correspondence and pleading
files
• Responsible for file maintenance and off-site storage Facility once closed
Legal Secretary Wilmer Hale
9/2002 – 5/2008 Washington, DC
• Support day-to-day operations for two counsel and two associates in our Securities
Department
• Responsible for time-keeping, photocopying, faxing, editing small and large documents,
scheduling conference calls, answering telephones, reconciling credit cards, and
scheduling business trips.
• Organize and maintain files
• Responsible for file maintenance and off-site storage Facility once closed
Production Specialist American Institutes for Research
2/2000 - 9/2002 Washington, DC
• Support day-to-day operations of the educational group by helping to prioritize and
coordinate job responsibilities and meet critical deadlines
• Perform proofreading, editing, and general production tasks of project reports and
proposals, including word processing using Microsoft Word, preparation of figures and
tables, and copy editing against journal style requirements, under the guidance of more
senior staff
• Provide quality control for all out-going materials by checking requirements and by
paying close attention to details
• Organize and maintain project files
2
Orientation/Training Coord. & Assist. Sup. Venable, Baetjer and Howard
9/1995 - 2/2000 Baltimore, Maryland
• Developed orientation schedules for new hires
• Orientation of new hires
• Policy/procedure review
• Manual reviews
• Tours of offices
• Updated all firm manuals
• Coordinated all in-house and vendor training
• Back-up to systems trainer
• Responsible for all specialized firm-wide? training (i.e. Polycom, UPS on-line)
• Coordinated, scheduled, and paid for training classes with outside vendors
• Member of the intranet committee
• Assisted in phone screenings for perspective employees
• Assisted in interviewing perspective employees
• Maintained firm wide training budget
• Trained new hires (support/legal staff)
• MS Word Desktop
• Outlook Carpe Diem (time entry software)
• File Opening Telephone Training
• Excel PowerPoint Training
• Access Training
Assistant Supervisor - Support Center
• Document production (creating, revising)
• Monitored and prioritize workflow for support staff
• Assisted Support Center Manager with reception/switchboard coverage
• Assisted Support Center Manager with secretarial coverage/staffing issues
• Overtime coordinator
• Rotational coverage of firm pager
• Troubleshoot on software issues
• Maintained daily absentee list for main office
• Coordinated daily assignments with floater staff
• Responsible for completing quarterly and annual performance reviews for 15 employees
• Assisted in conference room scheduling
Word Processor/Night Word Processor Supervisor/ Ober, Kaler
4/1983 - 9/1995 Baltimore, Maryland
• Overtime shift scheduling (staff of 8)
• Created, revised and finalized documents
• Created and edited slide presentations for slide shows and overhead projectors
• Transcribed tapes
3
• Performed initial evaluation of staff
• Created, revised and finalized documents
• Trained new employees on procedures for the department
• Created and implemented new macros for word processing staff
• Periodically proofread documents
• Prioritized documents
• Created, revised and finalized documents
Education
9/1977 - 6/1979
Morgan State University Baltimore, Maryland
9/2012
Attending Kaplan University for Paralegal Bachelors degree, to complete in 2014
03/2014
Completed Real Estate School at Nation School of Real Estate, to receive Real Estate Certificate
in March 2014
Computer Skill-Set
Advanced skills in Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Microsoft Excel
Advanced skills in Word Perfect
Typing Speed – 75 Words per Minute
Excellent Proof Reader
Advanced Internet Researcher
REFERENCES
To be furnished upon request
4
Contact this candidate