Customer Service Sales

Robert Mata

***** ****** **** ***.

F riendswood, Tx. 77546

( H) 281-***-****, *******@*********.***

Objective

To work for a strong company using skills obtained in the corporate service

i ndustry .

P rofessional Experience

A T&T

November 2013 – April 2014

Install Uverse TV & In ternet services . run a new phone line to house and or

new drop from phone terminal, setting up modem & receivers during installs

. P ick up

repair tickets to restore customer service as needed . Attended 10 week

t raining &

certified in t roubleshooting, installing phone systems,terminating phone

l ines running coax & cat 5 cable. Update & maintain customer accounts on

i pad & iphone .

Proteus Services L.L.C.

January 2012 – September 2013

Responsible for pick up and delivery of 4G LTE equipment for Verizon

W ireless . Tech t raining for 24v DC systems for cell sites, Battery swaps,

i nstallations . Completion of PPC wireless connector t raining . Assist with

mounting and install

of 4G LTE cabinet, battery rack, BTS cabinet, power rectifier cabinet and

7705

mini t ransport cabinet . Mid sized box, forklift and 26’ t ruck driven daily .

Southern Sound Systems

September– 2011 – November 2011

Assist with load in & load out of conferences, galas, large weddings . Drive

24’ cargo t ruck to various venues . assist with pipe & draping, front of house,

assemble lighting t russ, hanging monitors, operate HD video camera as

needed . Striking stage

P ier 1 Imports Baybrook .

A pril 2010 – October 2011

As a sales associate, greet visitors on the sales f loor and r ing up customers

a t cash wrap, assisting in their inquires about potential purchases . On the

t ruck team when freight arrives twice a week, unload furniture and process

f reight in correct department .

F ri to – Lay Webster DC

February 2001 – March 2010

Service representative - Init ial 3 years serviced large format grocery stores (

3-4 per day ) and final 6 years, convenience stores (10-12-per day), restocked

shelves and daily interaction with store managers . U tilized selling skills and

p romotional activities in order to achieve weekly sales goals . Managed

several routes driving 18’-24’trucks that covered Clear Lake, Friendswood,

Pearland, East of downtown, Second Ward and Third Ward . 2009 MVP

award winner in district I worked in . No sick time used during entire

tenure .

L abcorp - Gessner, Houston Texas

1990 – February 2001

Courier initial 7 years visiting numerous doctors offices picking up patient

samples and supply delivery on various routes that included the Heights,

North loop, Katy, Sugarland, West and Southwest areas of greater Houston

. L atter 4 years in Materials Management / Purchasing . Responsible for

shipping & receiving, ordering lab and office consumable i tems .

Communicated with Labcorp’s corporate

purchasing, various vendors and sister laboratories th roughout the day

ordering supplies . Monitored and maintained inventory level of reagents for

l aboratory instruments daily to ensure nonstop testing of patient samples .

Supervised warehouse staff of 5 in final year .

E ducation

E isenhower High

1982-1985

University of Houston Downtown

1985-1987

Mediatech Insti tute

2010-2011

Completion of Recording Arts program

O ther Skills/ In terests

Twenty years experience DJing

Worked with Digidesign D Control Icon & Control 24 mixing board

L ive Sound Reinforcement

Owner of Audi & VW Automobiles & VW/Audi enthusiast

Music & vinyl collector

Home improvements / DIY projects

Reading current publications of the audio / video field

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