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Customer Service Manager

Location:
Galesburg, IL
Posted:
April 13, 2014

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Resume:

Kandise Marie Smith

***** ****** ***** **.

Spring, Texas 77388

832-***-****

Education

1) High School Galesburg High School GPA: 3.8

**** *. ******* **. *********, Illinois 61401

309-***-****

Graduated Year: 1996 Study: General

2) College Carl Sandburg College

2400 Tom L. Wilson Blvd. Galesburg, Illinois

61401

309-***-****

Graduation Year: In Progress / Transfer

Major: Nursing In progress

Minor: Certified Nursing Assistant (C.N.A)

1996

Skills / Experience

C.N.A. with 18 years of experience in long term care facilities,

hopitals, private care, home health, mentally handicapped care, and

hospice care. I also possess strong interpersonal and communication

skills.

Other related experience customer service, answering phones,

scheduling, retail (products and service), and

telemarketing.

Work History

Employer: SMSLC, LLC Crittenden Court

Address: Tompkins St. Galesburg, Illinois 61401

Phone: 309-***-**** Administrator: Rodger Van Winkle

Job Title: Direct Support Provider (DSP)

Job Description: Caring for mentally handicapped individuals in a 8

bed facility. Duties include meal prep and assistance (family style

dining), activities of daily living or ADLs, vitals, medication and

ordering of medications, running specials and programs, charting,

and maintaining a clean and safe home environment.

Employment Dates: January 2014 April 2014

Employer: Menards

Address: Veterans Dr. Galesburg, Illinois 61401

Phone: 309-***-**** Human resources: Karen

Job Title: Downstocker

Job Description: Downstocker in Hardware, worked on freight,

maintained inventory counts, and set up displays and sets (teardown

and reset).

Employment Dates: May 2013 April 2014

Employer: OSF Home Health and Hospice

Address: N. Seminary St. Galesburg, Illinois 61401

Phone: 309-***-**** Manager: Felicia

Job Title: Certified Nursing Assistant (C.N.A.)

Job Description: Provided patients and their loved ones with

compassion and support, assisted with ADLs, vitals, charting, and

attended weekly all staff meetings for patient updates. While working

for OSF Home Health and Hospice I was a shared employee

temporarily with OSF St. Francis Hospital.

Employment Dates: October 2005 July 2011

Employer: OSF St. Francis Hospital

Address: NE Glen Oak Ave. Peoria, Illinois 61637

Phone: 309-***-**** Manager: Felicia

Job Title: Certified Nursing Assistat (C.N.A.)

Job Description: Provided patients with assistance in ADLs, meal

prep and assistance, vitals, charting, collection of specimens, and

labs.

Employment Dates: December 2005 November 2006

Employer: Knox County Nursing Home

Address: N. Market St. Knoxville, Illinois 61448

Phone: 309-***-**** Administator: N/A

Job Title: Certified Nursing Assistant (C.N.A.)

Job Description: Provided patients with assistance in ADLs, meal

prep and assistance, vitals, charting, range of motion exercises

(ROM), assisted in specials and individualized programs, and

activities.

Employment Dates: October 2002 December 2005

Employer: Seminary Manor

Address: N. Seminary St. Galesburg, Illinois 61401

Phone: 309-***-**** Administrator: N/A

Job Title: Cerified Nursing Assistant (C.N.A.)

Job Description: Provided patients with assistance in ADLs, meal

prep and assistance, vitals, charting, range of motion exercises

(ROM), assisted in specials and individualized programs, and

activities.

Employment Dates: January 2002 October 2002

Other Employment History available upon request.

References

Name: Stephanie Ross Address: Maple St. Galesburg, Illinois

61401

Phone: 309-***-**** Job Title: Registerd Nurse

Years Known: 12 years

Name:Bobbie Webster Address: Whitesboro St. Galesburg, Illinois

61401

Phone: 309-***-**** Job Title: Certified Nursing Assistant

Years Known: 12 years

Name: Erin Waymoth Address: N. West St. Knoxville, Illinois 61448

Phone: 309-***-**** Job Title: Plumbing Manager

Years Known: 23 years

Name: Bryan Mink Address: Chisholm Trail Davenport, Iowa 52804

Phone: 563-***-**** Job Title: Security Officer

Years Known: 35 years

Other references available upon request



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