Software System
Resume:
John Matthew Pawluk
Hamilton Ontario
L8V 2J1
**********@*******.***
EDUCATIONAL BACKGROUND:
**** - **** ****** ******* ** APPLIED ARTS AND TECHNOLOGY
GENERAL BUSINESS DIPLOMA
1987 - 1989 MOHAWK COLLEGE OF APPLIED ARTS AND TECHNOLGY
TWO YEAR DATA PROCESSING DEGREE
EMPLOYMENT BACKGROUND:
October 2012 - January 2013 Dependable IT
Duties and Responsibilities; Receiving calls from Cogeco Cable customers
and solving there technical problems with their cable tv services. Booking
of service calls for customers
June 2012 - Sept 2012 Imarketing
Duties and Responsibilities : Calling of potential customers to purchase
tickets and giving money to charities example of charities are Police
Association of Ontario,Canadian Police Association
April 2012 - June 2012 Weedman
DUTIES AND RESPONSIBILITIES:
TSR
Calling of potential customer for Weedman and selling them Lawn Care
services
April 2011 - Sept 2011 Protocol Global Marketing (NCO)
DUTIES AND RESPONSIBILITIES:
CCR
Taking inbound calls for Direct Energy and the selling of Protection plans
and Duct cleaning to Direct Energy customers
Feb 2011 - Apr 2011 CEC Employment
DUTIES AND RESPONSIBILITIES:
CCR
The calling of potential voters for the Liberal and Conservatives for the
Federal Election in April
March 2009 - Nov 2010 Spdata Response Management
DUTIES AND RESPONSIBILITIES:
TEAM CAPTAIN
The Coaching of agents on the Bell CDMC outbound campaigning to teach them
how to sell properly.
Running of daily and nightly reports for the Bell campaign. Also the
taking of calls to sell the products of TV, Internet and Phone to Bell
customers.
Nov 2007- March 2009 Protocol Marketing Limited
CCR
DUTIES AND RESPONSIBILTIES:
? The calling of Direct energy customers and sell them protection plans
for their homes furnaces and air conditioners. The inputting of the direct
energy using the Clarify software. The calling of the door to door sales
and booking the maintenance services for these customers
May 2003 - Nov 2007 SEARS CANADA
LIMITED
System Operator
DUTIES AND RESPONSIBLITIES:
? Monitoring of the Avaya dialer software to allow telephone sales
representative to talk to Sears customers and sell them maintenance
agreements for their products
September 1993 - May 2002 Intria HP
Intermediate Tandem Analyst
DUTIES AND RESPONSIBILITIES:
? The monitoring of the Compaq Tandem systems, from VLX,to CLX to d
Series to c Series to S series hardware to make sure that all available day
to day operations ran in an affluent manner without any system
interruption. Using tools with the tandem non stop kernel operating
system. Using Tacl,tal,cobol85 and other tandem protocols to make the
system run more effieciently. Writing of tandem obey files to check the
system hourly and check the transactions hourly
? The fixing of minor and major system errors using Tandem ACI related
software packages such as base24 for ABM and debit transactions
? The SQL client server to telephone banking applications
? The implementation of change and system upgrade using netbatch and
guardian software to make system at Intria HP run more efficient
? The monitoring of Bess software so the international wire service
could be performed by CIBC customers for world wire money transfers using
such software as VITEL,SWIFT,COINS and other wire services
? The running of extracts to pull data for reconciliation with other
banks ABM transactions on CIBC bank machine and Debit Card machines and
VISA machine
? The use of pathway configuration to configure terminals, servers and
ports on ABM, POS and debit machines
? The opening of problem tickets and running SRT in event of a long
standing problem involving second and third level support on a Tandem
perspective
? The training of junior staff who have moved to the mid range area and
training and coaching the individuals to help them become more reliable to
work alone in the Tandem system environment
? The completion of network TCP/IP course given by Compaq computers.
The completion of ACI base24 application system operator
? The completion of Guardian 90 TACL programming by Tandem computers
August 1989 - Sept 1993 Canadian Imperial Bank of Commerce
System operator
DUTIES AND RESPONSIBLITIES:
? Monitored the print and tape jobs for CIBC and ran nightly batch jobs
on the MVS, COLT systems
? Making sure that critical jobs were finished on a timely basis
without any system outages and loss of customer input and output
? Recycling of the user ID's using the batch system s390 IBM and
the recycling of the colt regions for all of Canada using colt IBM
system
HARDWARE AND SOFTWARE KNOWLEDGE:
TANDEM TACL PROGRAMMING
ACI BASE24 AND IMN SOFTWARE AND APPLICATION
BESS APPLICATION AND SWIFT APPLICATIONS
JCL, IBM S 390 PLATFORMS
WINDOWS 95, 98, 2000, NT AND XP
AVAYA DIALER SOFTWARE
WINDOWS EXCELL, WORD, POWERPOINT
TANDEM SERIES C, D AND S SERIES MAINFRAME COMPUTERS
MVS AND IBM MAINFRAME
UNIX RISC, SUN HARDWARE
REFERENCES AVAILABLE UPON REQUEST
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