High School Customer

Irma Kolenovic

Astoria, NY

************@***.*** - 646-***-****

Highly competent, results oriented, self-starter with a desire to learn and expand my knowledge in customer

service. Strong written, verbal, interpersonal and analytical skills obtained by working directly with upper

management and clients.

WORK EXPERIENCE

Mass Transit Specialist / Claims (Correction) Processor

Logisticare Solutions, LLC - Long Island City, NY - December 2012 to Present

Identifies potential Medicaid recipients/clients that meet the criteria for using the Public transit

system.

Distributes Metrocards when appropriate and tracks utilization as well as maintain open

communication with the PTAR facilities and members alike.

Remains knowledgeable of Public Transit modifications such as fare charges.

Verified and processes transportation provider correction invoice forms in an accurate and timely

manner.

Identify and resolve problems with transportation provider correction invoice forms, while

meeting all departmental deadlines.

Bank Teller

Astoria Federal Savings - Rego Park, NY - October 2010 to December 2012

Member Services Representative (Bank Teller)

Cashed checks and paid out money after verifying that signatures are correct, that written and

numerical amounts agree, in addition to accounts having sufficient funds.

Count currency. Coins and checks received, by hand or using currency-counting machine, to

prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Examine checks for endorsements and to verify other information such as dates, bank names,

identification of the persons receiving payments and the legality of the documents.

Bank Teller

Valley National - Rego Park, NY - June 2008 to September 2009

Customer Relationship Specialist (Bank Teller)

Explained, Promoted or sold products or services such as traveler’s checks, savings bonds,

money order, and cashier’s checks, using computerized information about customers to tailor

recommendations.

Composed, typed and mailed customer statements and other correspondence related to issues

such as discrepancies and outstanding unpaid items.

Inform customers about foreign currency regulations, and computed transaction fees for currency

exchanges.

Computer Skills: Working knowledge of LCAD, MS Word, Excel, Outlook, and PowerPoint.

EDUCATION

Long Island City High School

June 2007

SKILLS

MS Word, Excel, PowerPoint

ADDITIONAL INFORMATION

Proficient in Croatian

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