Customer Service Sales

DYTHNIA BASSETT

***** ********** *****, ******** ****, Texas 77489 H: 281-***-**** C: 281-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Qualified Customer Service Representative with 15 years experience in fast paced customer

service and call center environments. Personable and professional under pressure. Driven to

exceed sales goals and build long term relationships with customers. Delivers positive

experiences through high-quality customer care. Patient and empathetic with extensive

background in conflict resolution and customer care. Hardworking with great multitasking,

scheduling and documentation skills.

SKILLS

Creative problem solver Medical terminology knowledge

Trusted key holder Goal-oriented

Quick learner Reliable

Strong client relations Team player

Credit card processing Customer-focused

Multi-line phone talent Effective problem solver

Excellent time management skills Patient scheduling

HIPAA compliance

W0RK HISTORY

Intake Coordinator, District Support Supervisor, CDS Supervisor, 09/1998 to 08/2013

Health Management Services 9100 Southwest Freeway Houston, Texas 77074

Answered an average of 50 calls per day by addressing customer inquiries, solving problems and

providing new product information.

Placed 150-300 outbound calls per day to customers for supply sales.

Greeted customers entering the department to determine what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Earned management trust by serving as key holder, responsible for opening and closing office.

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientèle.

Answered product questions with up-to-date knowledge of care and use of equipment.

Handled daily heavy flow of paperwork and cooperated with the billing departments on

invoicing and documents needed to properly bill.

Supervised and trained 4 employees from 2006 to 2008 in data entry, obtaining proper

documents to bill,preparing files for billing.

Verification of insurance benefits.

Supervised and trained 8 employees from 2008 to 2011 customer service, knowledge of

equipment and sales.

EDUCATION

Business and Nursing, 1978

Houston Community College - Houston, TX

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