Customer Service Sales
Resume:
Precious N Jackson
***** ********* ****** **. *** 334
Houston, TX 77066
********.********@*****.***
Highlights of Qualifications
Excellent communication skills and experience; Great people skills; Excellent sales experience
and merchandising; Excellent computer skills; Filing, Data Entry, Detail Oriented and
Organized; Claims Experience with multiple systems (CUBS, IDX, etc.)
Professional Experience
United Airlines Houston, TX
Baggage Resolution Agent 03/18/2013-present
Perform job in call center.
Maintain a strong knowledge of TSA/DOT guideline.
Create delayed, damaged, pilfered reports.
Give information on arrival/departures of flights and checked items status.
Coventry HealthCare Houston, TX
ACCS(seasonal assignment) 09/03/2012-12/04/2012
Perform job in call center.
Provided Medicare information.
Maintained knowledge of insurance benefits and coverage.
Processed accurate and timely filing of claims and payments to providers.
Provided members/providers with plan information in accordance with state guidelines.
Amerigroup Houston, TX
CCR1 01/10/2012- 06/04/2012
Perform job in call center.
Responsible for explanation of benefits to members and providers through the Medicaid
guidelines.
Maintained a strong knowledge of client specifics regarding plan, policy and payments.
Upheld a positive and proactive attitude towards customer needs.
Met quotas for quality and adherence.
Worked with multiple hospitals and insurance liaisons to establish a clear health goal.
JP Chase Morgan Houston, TX
Telephone Banker 07/13/2011-01/09/2012
Perform job in call center.
Established a strong customer base by providing customer service to callers about accounts and
services.
Offered customers new products and services.
Navigated through multiple programs and screens Money transfers, withdrawals, and deposits,
etc.
Spherion Houston, TX
CCR(temporary assignment) 05/15/2011-11/20/2011
Perform job in call center.
Responsible for enrollment of benefits to new and existing employees for commercial insurance.
Maintained a strong knowledge of insurance plans, 401k and COBRA.
Provided excellent customer service by attentive listening skills and provided issue resolution to
problems.
AT&T New Iberia, La
Retail Sales Consultant 09/22/2004-04/11/2011
Perform job in face-to-face retail.
Sold products and services offered by the company and maintained a strong knowledge of
company upgrades.
Maintained weekly reports that reflected sales and company goals.
Prepared retail store financial reports.
Achieved Sale and Customer Feedback Quotas.
EMC Inc. New Iberia, La
Marketing Representative (part-time) 01/21/2001-12/15/2009
Perform job in face-to-face retail.
Responsible for customer service and knowledge of products.
Responsible for reaching Sales Objectives.
Responsible for inventory and merchandising.
Education and Training
West St. Mary High School, 1999-2002
University of New Orleans
AT&T Sales and Customer Service Training
Northwest Educational Center
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