Customer Service High School
Resume:
Whitney Kitchur
Apt *** – ** Charolais Boulevard
Brampton, Ontario L6Y 2R9
Cell 647-***-****
Email: *.*********@*****.***
Goal
To acquire a full-time job in your company, and switch to part-time status in the Fall to
continue with my undergraduate studies.
Education
University of Toronto Mississauga, Mississauga, ON
Bachelor of Arts, Communication, Culture & Information Technology and Art & Art History
Expected June 2017
Jobworks Adult Learning Centre, Winnipeg, MB
Mature Student High School Diploma
June 2013
Skills
Basic Hardware Troubleshooting
o Desktop
o Laptop
Intermediate Software Troubleshooting
o Windows/Mac Operating Systems
Installation
Repair
o Mobile Devices
o Email Applications
o Website Migration/Maintenance
Basic HTML Knowledge
Basic Use of JAWS Screen Reader
o Virtual Desktop
Content Creation
o Social Media Campaigns
Web Series
o Blogs
Critical Thinking
o Podcasts
Book Review
o Multiple Types of Essay Writing
Theatre
History
Sociology
Communication & Media
Science
Artistic Capabilities
Drawing
o
Known Mediums
Charcoal
Conte
Graphite
India Ink
Familiar Uses
Perspective
Natural and Artificial Textures
Life Drawing
Large Format Ink Drawing
Sketching
Sculpting
o
Known Mediums
Modeling Clay/Plasticine
Familiar Uses
Body Part Replication
Qualifications
Strong communication skills, able to assist using phone, e -mail as well as desk-side
Knowledgeable in computer operations, applications, and operating systems
Experienced in troubleshooting & repairing phone and internet connectivity problems
Record, track and escalate incidents via ticketing systems
Proven ability to meet the needs of the customers, dependable, hardworking and
reliable
Recognized for long hours, commitment to customers, attention to detail,
professionalism, and follow-up
Work well as a team member or independently
Employment History
Nintendo of Canada, Mississauga, ON
Promotional Retail Ambassador, Oct 2013 – Present
Travel to various retail stores around Mississauga
Promote newly released video games through sampling
University of Toronto Mississauga, Mississauga, ON
Student IT Advisor, Sept 2013 – April 2014
Assist students, staff and faculty with their personal computers by troubleshooting
Helping the client and network services departments with m iscellaneous tasks
Shaw Communications, Winnipeg, MB
Technical Service Representative, May 2013 – July 2013
Assist customers with their wired/wireless networking, cable TV and phone services
Process credit card payments & help people understand their bill better
Mogo Finance Technology, Winnipeg, MB
Care Centre CSR, April 2013 – June 2013
Explain different products offered
Process loan and line of credit applications
Review TransUnion credit checks
Verify employment
Best Buy Canada, Winnipeg, MB
Computers/Digital Audio/Gaming Specialist, Dec 2011 – June 2012
Non-commission selling
Respond to customer concerns
Downstock product
Hogg Robinson Group, Inc., Winnipeg, MB
Travel Consultant, Contract, July 2011 – Dec 2011
Booking flights via Sabre
Answering inquiries on pricing and availability
Educating clients on the RBC Avion program
Processing credit card payments
24-7 Intouch, Winnipeg, MB
Inbound Sales eRep (Live Chat), Nov 2010 – July 2011
Answering customer’s inquiries via chat
Creating & editing service/order requests
Multi-task; three chats at a time
Convergys, Winnipeg, MB
Customer Service/Technical Support Representative, Sept 2008 - Jan 2010
Assisted customers with wired/wireless networking and phone services
Processed credit card payments & helpe d customers understand their bill better
Tim Horton's, Edmonton, AB
Cashier/Baker, July 2007 - Mar 2008
Served customers & processed transactions
Cleaning & maintenance
Baking & deli
Burger King, Winnipeg, MB
Cashier/Expediter, Mar 2007 – July 2007
Served customers & processed transactions
Deep fryer operation
Cleaning & maintenance
Manitoba Youth Job Centre, Ashern, MB
Misc. Labor, June 2006 - Aug 2006
Daycare assistance
Local event assistance
Catering & food service
Misc. volunteer work
References Available Upon Request
Contact this candidate