Customer Service Sales

Cameron Hunter

Customer Service/Sales

Houston, TX

******@*******.*** - 832-***-****

To obtain a position where I can maximize my multilayer of customer service skills, sales, quality assurance,

program management, issue resolution, training experience and a successful track record in customer support

environment.

WORK EXPERIENCE

Alarm Sales

Central Security Group - January 2014 to Present

Licensed Real Estate Agent

Keller Williams - August 2006 to Present

Program Territory Manager

Trelevate - April 2013 to December 2013

Admissions Representative

Keller Williams - August 2011 to March 2012

Customer Service Representative

Men's Wearhouse - Houston, TX - June 2010 to May 2011

CUSTOMER SERVICE REPRESENTATIVE

• Gathered, analyzed, and reported daily/weekly/monthly sales and service

statistics.

• Conducted online chat with 2-3 customers simultaneously to meet their needs.

• Instrumental in improving customer-satisfaction ratings through suggestion,

development, and implementation of new follow-up procedures.

• Received outstanding feedback from senior management for work

performance.

• Received Customer Service accommodation from positive customer feedback.

• Liaison between business owners and upper management to bring resolution to issues.

• Alleviated delicate situations with professionalism and sensitivity.

• Selected as part of a special team designed to create and implement activities to help boost employee morale.

• Responded to escalated customer issues to bring resolution.

SALES

• Management of 10 employees

• Assisted consumers with entire process of buying decision for home-buying

• Group sales presentations

COMMUNICATION REPORTS/PRESENTATIONS

• Presented end-of-year reports.

• Performed presentations to small groups and crowds up to 6,000 in size.

• Creation of strategic plans for 1-5 years goals.

• Created 90-page emergency action plan for 60+ employees.

EDUCATION

Accounting/Bookkeeping

United College of Business

ADDITIONAL INFORMATION

Skills Summary

Customer Service

Computer Savvy

General Office Skills

Problem Solving

Project Management

Sales Management

Inside/Outside Sales

Business-to-business Sales Marketing

Team Builder

Group Presentations

Strategic Planning

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