Customer Service Process
Resume:
Samantha Graham
San Jose, CA *****
********@*********.*** ( 408-***-****
Talent Coordinator
Years of excellent knowledge and skills in providing dynamic support
with full life-cycle Domestic/ International Recruiting Process
in fast-paced high tech start-up Corporate environments such as
Cloud Based Security/ Software Solutions (SaaS)/ CRM, Mobile &
Medical Technology and Technical Recruiting Agency.
.
Areas
of Expertise
> Highly professional, extremely organized, detail-oriented and have high-
energy with impeccable customer service skills in providing dynamic
support with full life-cycle Recruitment process from sourcing for top
talent candidates for open positions and scheduling a high volume of
interviews through the offer process with excellent follow-up skills.
> Excellent high tech customer support skills in providing exceptional
customer service in working closely with Hiring Managers, Talent Team and
Candidates with entire Recruiting process.
> ATS (Super user level) Expert: Maintaining integrity of data in ATS such
as tracking step by step recruiting activity and generating reports.
> Internet Savvy: Managing the job requisitions such as creating new job
descriptions and posting, updating and closing on company's careers page
and on multiple job boards (Monster.com, Dice, LinkedIn and University
job boards, etc.).
> Excellent Technical skills: Sourcing for passive talent via job boards
(Monster, Dice, and LinkedIn, referrals and networking, etc.) and
generating top talent candidate pipeline for multiple requisitions under
very tight timelines.
> Award winning customer support skills with 'Customer First' attitude in
promoting teamwork and cross-functional collaboration throughout the
business units, departments and communicating with all levels of
management.
> High level of confidentiality in handling confidential information,
confidential situations and documentation.
> Extremely professional with exceptional organizational and communication
(verbal and written) skills, a self-starter and desire to contribute to
company's reputation, growth, culture and success, multi-tasker and a
great team player.
Computer Skills:
> Excellent knowledge with ATS (Jobvite, Taleo, Resumator, Jobscore,
Newton, and Internal ATS), HRIS (HR Information Systems), Benefits
Systems, Payroll Systems and CRMS (Customer Relations Management
Systems), Basic Financial and Accounting, etc.
> Excellent Technical skills and Internet Savvy in Searching, Sourcing and
resumes screening via Job Board search tools and Social Networking Sites
(LinkedIn, Twitter, Facebook, blogs and other Social Media, etc.).
> Assisted in implementing new Jobvite System.
> Attended Jobvite Expert Series and Jobvite Customer Summit in May 2012.
> Assisted in integration of Talentwise (Background Screening System)
within Jobvite.
> Proficiency with MS Office Applications (Word, Excel and Outlook/Outlook
Calendar Scheduling), SharePoint, GoToMeeting, Skype and Adobe, etc.
WORK EXPERIENCE:
> 8 plus years of Recruitment/ HR Support, ATS (Applicant Tracking
Systems), HRIS (HR Information Systems) Benefits Systems, Payroll
Systems and E-Verify, etc.
> 12 years of excellent working knowledge with IBM Global Storage
Technology.
> 2 plus years of excellent Technical Support for VOIP, CISCO ICM
(Intelligent Contact Management), CRM/ Mobile & Web Based Application
Technology at Telera/ Qwest Telecom Technology.
> 2 plus years Technical Support with Mobile Gaming & Digital Media
Technology.
> 2 plus years of Healthcare Technical Support at Per-Se' Technologies now
McKesson Corporation.
> Years of excellent Technical and Non Technical customer support skills.
Professional Experience
Recruiting Coordinator (Contract)
Mar 2014to Mar 2014
A10 Networks, San Jose, CA.
. Working closely with the Talent Team in providing support with various
aspects of Domestic and International Recruiting process such as
sourcing, screening top talent candidates for open positions and
scheduling a high volume of phone, video (Skype and GoToMeeting),
virtual, and on-site interviews across multiple time zones (using Jobvite
and Outlook Calendar Scheduling) and acting as a liaison between
Candidates, Talent Team, Hiring Managers and Executive Team throughout
the interview process to ensure entire process runs smoothly.
. Contacting the various levels of professional Domestic and
International candidates with their availability in scheduling phone
and on-site interviews and arranging with travel for their on-site
interviews and preparing travel expense reimbursements.
. Responsible for reserving the conference rooms for interviews and
receiving, greeting and accommodating the candidates when they arrive
for on-site interviews and escorting them to their interviews and
informing the candidate arrivals to the interview team and hosting and
supporting the candidates and interview team throughout the onsite
interview process in delivering the highest quality of candidate
experience.
. Responsible for gathering interview feedback from the team in a timely
manner and providing follow-up correspondence to the candidates on
their interview status and coordinating with the next step in the
interview process till offer or rejection.
. Maintaining integrity of data in Jobvite such as tracking step by step
candidates interview activity (resume screening, phone, on-site
interviews, extend offer, offer accepted, background check process and
rejections, etc.), gathering interview feedback, pre- screening incoming
resumes within Jobvite and evaluating candidate skill sets and submitting
to the Talent Director and Hiring Managers and generating Recruitment
status reports, etc.
. Responsible for initiating background checks process and conducting new
hire orientation and on-boarding and HR process, etc.
. Managing the job requisitions such as creating new job descriptions,
posting, updating and closing in Jobvite (on company careers page) and on
multiple job boards (Monster.com, Dice, LinkedIn, etc.).
. Working closely with Talent Team in assisting with extensive candidate
sourcing via job boards (Monster, Dice, and LinkedIn, referrals and
networking, etc.) and generating top talent candidates' pipeline for
multiple requisitions under very tight timelines to fill current/ future
requisitions.
. Acting as a main point of contact for external Recruiting Agencies to
support company's hiring needs from interviews through offer process.
. Working on Recruitment related projects, perks, employee referral bonus
programs, managing recruitment team meetings with recruitment status
updates and coordinating and participating in Recruiting events such as
career fairs, open houses and assisting with college recruiting process,
etc.
. Acting as a main point-of-contact throughout the Recruitment process
between the Candidates and Hiring Managers.
. Ability in working under pressure with great organization, interpersonal
time management and support skills.
WW Talent Acquisition Coordinator (Contract)
Sept 2013 to Jan 2014
Proofpoint, Inc. (Security-as-a-Service), Sunnyvale CA.
. Working closely with the Talent Team in providing support with various
aspects of Domestic and International Recruiting process such as
sourcing, screening top talent candidates for open positions and
scheduling a high volume of phone, video (Skype and GoToMeeting),
virtual, and on-site interviews across multiple time zones (using Taleo
and/or MS Outlook/ Calendar Scheduling) and acting as a liaison between
Candidates, Talent Team, Hiring Managers and Executive Team throughout
the interview process to ensure entire process runs smoothly.
. Contacting the various levels of professional Domestic and
International candidates with their availability in scheduling phone,
remote and on-site interviews.
. Responsible for reserving the conference rooms for interviews and
receiving, greeting and accommodating the candidates when they arrive
for on-site interviews, and escorting them to their interviews and
informing the candidate arrivals to the interview team and hosting and
supporting the candidates and interview team throughout the onsite
interview process in delivering the highest quality of candidate
experience.
. Responsible for gathering interview feedback from the team in a timely
manner and providing follow-up correspondence to the candidates on
their interview status and coordinating with the next step in the
interview process till offer or rejection.
. Maintaining accurate Recruitment data in Taleo such as scheduling
interviews through Taleo, and tracking step by step candidates interview
activity (resume screening, phone, on-site interviews, extend offer,
offer accepted, background check process and rejections, etc.), gathering
interview feedback, pre- screening incoming resumes within Taleo and
evaluating candidate skill sets and submitting to the Talent Team and
Hiring Managers and generating Recruitment status reports, etc.
. Responsible for initiating background checks process and conducting new
hire orientation and on-boarding and HR process, etc.
. Managing all job requisitions such as developing new job descriptions,
posting, updating and closing in Taleo (on internal web site) and on
multiple job boards (Monster.com, Dice, LinkedIn, etc.).
. Working closely with Recruiting Team in sourcing and searching for
prospective candidates via job boards (Monster, Dice, and LinkedIn,
referrals and networking, etc.) and generating top talent candidates'
pipeline for multiple requisitions under very tight timelines to fill
current/ future requisitions.
. Acting as a main point of contact for external Recruiting Agencies to
support company's hiring needs from interviews through offer process.
. Responsible working on Recruitment related projects, perks, Coordinating
Employee referral bonus programs, coordinating and participating in
Recruiting events such as career fairs, open houses and college
recruiting, etc.
. Acting as a main point-of-contact throughout the Recruitment process
between the Candidates, Recruiting Team and Hiring Managers.
. Ability in working under pressure with great organization, interpersonal
time management and support skills.
Recruiting Coordinator
Jan 2011 to May 2013
Enkata Technologies, Inc. (Software-as-a-Service), Redwood City CA.
. Working closely with the Talent Team and Hiring Managers in providing
support with various aspects of Domestic and International Recruiting
process such as sourcing, screening top talent candidates for open
positions and scheduling a high volume of phone, video (Skype and
GoToMeeting), virtual, and on-site interviews across multiple time zones
(using Jobvite and Outlook Calendar Scheduling) between the Candidates,
Recruiting Team and Hiring Managers and adjusting constantly changing
interviews and acting as a liaison between Candidates, Talent Team,
Hiring Managers and Executive Team throughout the interview process to
ensure entire process runs smoothly.
. Responsible for contacting the various levels of professional Domestic
and International candidates via phone and email with their
availability in scheduling phone and on-site interviews and arranging
with travel for their on-site interviews and preparing travel expense
reimbursements.
. Responsible for reserving the conference rooms for interviews and
receiving, greeting and accommodating the candidates when they arrive
for on-site interviews and escorting them to their interviews and
informing the candidate arrivals to the interview team and hosting and
supporting the candidates and interview team throughout the onsite
interview process in delivering the highest quality of candidate
experience.
. Responsible for gathering candidates interview feedback from the
hiring managers throughout all departments in a timely manner and
providing follow-up correspondence to the candidates on their
interview status and coordinating with the next step in the interview
process till offer or rejection.
. Maintaining integrity of data in Jobvite such as tracking step by step
candidates interview activity (resume screening, phone, on-site
interviews, extend offer, offer accepted, background check process and
rejections, etc.), gathering interview feedback, pre- screening incoming
resumes within Jobvite and evaluating candidate skill sets and submitting
to the Recruiting Team and generating Recruitment status reports, etc.
. Responsible for initiating background checks process and conducting new
hire orientation and on-boarding and HR process, etc..
. Managing the job requisitions such as creating new job descriptions,
posting, updating and closing in Jobvite (on company careers page) and on
multiple job boards (Monster.com, Dice, LinkedIn, etc.).
. Working closely with Talent Team in assisting with extensive candidate
sourcing via job boards (Monster, Dice, and LinkedIn, referrals and
networking, etc.) and generating top talent candidates' pipeline for
multiple requisitions under very tight timelines to fill the current/
future requisitions.
. Responsible working on Recruitment related projects, perks, employee
referral bonus programs, managing recruitment team meetings with
recruitment status updates and coordinating and participating in
Recruiting events such as career fairs, open houses and assisting with
college recruiting process, etc.
. Acting as a main point-of-contact throughout the Recruitment process
between the Candidates, Recruiting Team and Hiring Managers.
HR & Office Assistant
2010 to 2010
PMF Technologies, Inc. (Manufacturing), San Jose CA.
. Responsible for supporting the Recruiting team in scheduling phone and on-
site interviews (via Phone, email and Outlook Calendar Scheduling)
between the Candidates, Recruitment team and Hiring Managers.
. Responsible for contacting the candidates by phone and email with
their availability in scheduling phone and on-site interviews.
. Responsible for receiving/ greeting the candidates and escorting them
to their interviews and informing the candidates arrivals to the
interviewers and monitoring and supporting the candidates throughout
the onsite interview process and providing feedback with their entire
interview process in the each step till offer or rejection.
. Maintaining and entering recruitment activity in ATS (Internal Applicant
Tracking System) such as tracking and updating step by step interview
activity and generating reports, etc.
. Assisting with the pre-employment process such as initiating background/
reference checks and preparing offer packets, etc.
. Conducting new hire On-boarding, Orientation and Benefits Administration
process such as such as preparing/ distributing new hire/ benefits (open/
new hire enrollment, changes and COBRA, etc.) packets and collecting and
verifying all required documents to ensure all the new hire/ legal
documents for completion and maintaining all employee files/ confidential
files and confidential information .
. Responsible for assisting with Termination, Exit and COBRA process and
maintaining termination employees files.
. Acting as the primary point contact in supporting with the compliance,
answering employee requests and questions, etc.
. Responsible for providing office support such as greeting the visitors,
clients and interview candidates.
. Handling all incoming mail/ packages and processing outgoing mail/
packages online (FedEx/ UPS).
. Ordering and organizing office and kitchen supplies (Costco/ Staples and
Quill), and maintaining office inventory to ensure all the supplies are
well stocked.
. Liaison with the vendor / facilities management such as the Building
Management/ landlord, utility companies, Security Company and janitorial
service, phone/Telecom services, etc.
. Handling all the office equipment maintenance issues (copiers, faxes,
scanners and Printers, etc.), and making service order calls when needed.
. Acting as a main point of contact for all the office related problems and
concerns to ensure that entire office runs very smoothly and effectively.
Recruiting, HR & Office Coordinator
2009 to 2010
American Technologies, Inc., (Solar Energy), Santa Clara CA.
. Managing full cycle recruiting process in working closely with Hiring
Managers to understand position requirements and developing recruitment
strategy in sourcing, initial screening potential candidates and
evaluating candidates' skill sets and presenting to the Hiring Managers.
. Coordinating and scheduling a high volume of phone, on-site and final
phase interview schedules (via Resumator, Outlook Calendar, email and
phone) between the Candidates and Hiring Managers and adjusting
constantly changing interviews, coordinating with participants and
candidates in re- scheduling without disrupting the candidates to entire
schedules run smoothly.
. Responsible for contacting various levels of professional candidates
with their availability in scheduling interviews and arranging with
their travel and accommodations.
. Responsible for receiving/ greeting the candidates when they arrive
for on-site interviews and escorting them to their interviews and
informing the candidate arrivals to the interviewers and monitoring
and supporting the candidates through the entire onsite interview
process.
. Responsible for gathering interview feedback from the team in
providing follow-up correspondence to the candidates on their
interview status and coordinating with the next step in the interview
process till offer or rejection.
. Responsible for maintaining accurate recruitment data in Resumator (ATS)
such as entering candidates information and tracking entire step by step
interview activity and generating Recruitment status reports, etc.
. Responsible for creating and managing the job boards' accounts
(Monster.com, Dice, LinkedIn, etc.) and managing all job requisitions
such as posting, updating and closing in Resumator (to company web site)/
on multiple job boards (Monster.com, Dice, LinkedIn, etc.).
. Assisting with the pre-employment process such as initiating background/
reference checks and preparing offer packets, etc.
. Managing and conducting new hire On-boarding and Benefits Administration
process such as preparing/ distributing new hire/ benefits (open/ new
hire enrollment, changes and COBRA, etc.) packets and collecting and
verifying all required documents to ensure all the new hire/ legal
documents for completion and maintaining all employee files/ confidential
files and confidential information and maintaining all employee data and
transactions in HRIS (HR Information System).
. Responsible for assisting with Termination, Exit and COBRA process and
maintaining termination employees files.
. Acting as the primary point contact in supporting with the compliance,
answering employee requests and questions, etc.
. Responsible for supporting the day-to-day operations of the office such
as greeting and directing the visitors, maintaining the visitors log and
maintaining all common areas and keep them tidy and presentable, etc.
. Handling incoming mail/ packages and processing outgoing mail/ packages
online.
. Responsible for ordering and organizing office and kitchen supplies,
maintaining office inventory to ensure all the supplies are well stocked.
. Coordinating with IT team in provisioning computers, setting-up employee
systems ID's. telephone equipment, laptops and iPhones, etc.
. Liaison with the vendor/ facilities management.
COLLEGE EDUCATION:
Computer Information Systems, Computer Operating Systems, BASIC,
FORTRAN, COBOL, Assembler, Database-Management, Flow- Chart
& Operating Systems on HP/9000 and IBM Mainframes systems and
utilities, DB2,
College Accounting, Business Accounting, Algebra, Math, Biology,
Chemistry and Health Education.
IBM TECHNICAL CLASSES:
VM and MVS OS JCL and ABEND RECOVERY, VTAM,
LAN, WAN Communication network
Skills, MVS systems and utilities - JES2,
OPCA, TSO, SNA, ISPF, OS/2, UNIX-Operating systems,
Time Management, Effective thinking, SEVEN-
Habits of Highly Effective People, Serious
Creativity, management skill, Systems
Administration, Customer Support and communication skills,
Problem Solving and Decision Making Skills,
Lotus Notes, Oracle, PeopleSoft and d Crystal reports
Support.
Telera (Qwest Telecom) University - VOIP,
Voice XML / IVR and Call Routing Contact Center
Applications Development and Web Development
Application Solutions, etc.
Per-Se' Technologies- Technical training on
Healthcare Application, clinical data base scheduling software system
(ORSOS) and Seagate Crystal Reports
applications.
REFERENCES: Furnished upon request.
Contact this candidate