Customer Service Manager
Resume:
KATHY KELLY
ATLANTA, GEORGIA *****
CELL: 770-***-****
E-MAIL: ************@*****.***
OBJECTIVE: To obtain a Customer Service Representative/Executive Administrative Assistant
position with a progressive company where I may utilize my excellent communication skills and
attention to detail.
EMPLOYMENT ACCOMPLISHMENTS:
2006 to 2014 Saks Fifth Avenue, Atlanta, Georgia
Customer Service Representative in the General Office
Process morning cash entry from previous day's sales
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Interact with clients to research discrepancies concerning their bills
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Fielding incoming calls for the entire store
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Opening the store: safe, controller, registers and distributing reports
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Resolving customer's lost packages with very successful results
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Working with over 250 associates inquiries i.e. increasing clients open to buy, calling
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banks to eliminate a pending charge on client's account
Processing of daily bank deposits
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Maintaining POS systems & updating store systems as needed
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Processing of incoming customer packages
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Adept at diffusing very difficult situations with clients and resolving concerns
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1986 to 2006 Saks Fifth Avenue, Atlanta, Georgia
Executive Assistant to General Manager and Vice President
Coordinate and provide daily activities for General Manager & Vice President
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Provide administrative support for Assistant General Manager of Operations and
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Merchandising Team
Interact on behalf of General Manager and Vice President in sensitive customer and
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employee relationships
Screen incoming calls for the Executive Management Team
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Extensive experience scheduling meetings and travel arrangements for 5 Executives and
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25 Department Managers
Prepare calendar of events for the entire store
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Prepare monthly schedules for 20 Department Managers
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Reconcile expense reports for Management team and Department Managers
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EDUCATION: Dale Carnegie Institute, Atlanta, Georgia
Sawyer Business College, Cleveland, Ohio
EndicottCollege, Beverly, Mass.
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