Sales Customer Service
Resume:
JOHN T. BEVILL
**********@*****.***
QUALIFICATIONS
Strategic Planning ~ Sales ~ Operations
Senior leader with entrepreneurial skills who has created top-performing, long lasting relationships
that consistently drive business and exceed business objectives. Outstanding sales and operations,
training, vendor relations, negotiation and relationship management abilities. Twenty years of direct
management experience. Recognized leader in division performance for sales increases and profitability.
Sales Management
Strategic Planning
Vendor Relations Financial Budgeting/ Forecasting
PROFESSIONAL EXPERIENCE
State Farm
Stephenville, TX
Sales Leader/Trainer
9/2013- present
Licensed to sell Life, Health, Auto, Fire and bank products
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Lead sales training classes
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Lead sales team in obtaining Life, Health, Auto, Fire and Bank product goals
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All Smiles Dental (Closed following bankruptcy 8/2013)
Dallas, TX
Regional Director of Operations
9/2011- 9/2013
Created a customer service oriented culture by developing the SMILE initiative program.
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Drove regional centers in DFW & Houston to ensure optimized operational e ficiency, focusing on
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financial performance.
Analyze weekly and monthly operational activity reports from dashboard and develop corrective action
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plans using root cause analysis.
Managed a team of 7 marketers to drive new patient growth and increase overall patient visits.
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Maintain a very active recall system to ensure that a significant number of customers remain active
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patients.
Developed best practices and implemented and shared across all o fices within the company.
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Spearheaded process improvements and growth initiatives with full profit and loss responsibility.
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Managed 2 regional trainers to ensure all trining needs were met across region.
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Oversaw all maintenance needs ensuring they are reported to and addressed by the facilities team.
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Conducted monthly audits to ensure compliance with all state and federal laws governing practice of
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dentistry.
Kool Smiles
Marietta, GA
District Manager
11/2010- 9/2011
Manage the operations of 9 dental clinics with revenue in excess of 25 million annually spanning OK
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and TX
Responsible for the direct supervision of 9 O fice mgrs, 9 clinical leaders and 8 Marketing specialists
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JOHN T. BEVILL
Identify gaps in operations compliance and procedures, and provide on-the-spot coaching to O fice
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Mgrs
Use of several e ective measures to identify problems including root cause analysis and smart action
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planning
Use regular meetings/conference calls with O fice Managers to discuss day-to-day operations, as well
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as upcoming events, promotions and training
Quickly identified underperforming Managers and using performance improvement processes
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improved talent in Region.
Total Design Engineering
Huntsville, AL
Mechanical Designer
2/2008- 10/2010
• Design the mechanical and plumbing portions of new and renovated commercial spaces.
• Draft all projects using micro-station
• Conduct site visits as necessary to ensure proper execution of design element.
• Prepare reports and specification instructions for architects.
Ultra Diamonds
Grapevine, TX
District Supervisor
4/2007- 1/2008
• Managed 13 store region with sales exceeding 15 million.
• #1 same store sales increase in the company for December 2007.
• Double digit sales increases from June through December.
Reeds Jewelers
Chattanooga, TN
District Supervisor
5/2005-4/2007
• Manage eight store market with sales exceeding 12 million.
• Double digit comp store increases July 2005 thru March 2006.
• Increased margins from 47% to 52% in one year
• Doubled Reed’s credit card sales over previous year.
• Increased cash flow by 75% from previous year.
Zale Corporation/Outlet Brand Irving, TX
Director of Stores
5/2004- 2/2005
• Managed 60 store markets with sales in excess of $60 million.
• Trained and supervised 8 Regional Managers with indirect responsibility for staff of over 400 employees.
• Developed and delivered training programs to management staff.
• Successfully opened 28 new outlet locations in under eight months.
• Overseen staffing and training of over 280 new sales associates.
• Developed annual sales, payroll and expense plans.
Regional Manager
2/1998 -5/2004
• Oversee the operations of twelve retail stores spanning six states. Some of the responsibilities include
hiring store managers, opening new stores, increasing sales, conducting sales training seminars, and
increasing profitability.
• Regional Manager of the year 2002 and 2003
• Started several recognition programs to enhance employee morale and improve overall performance
• Promoted a total of nine managers from within the stores to management positions in three years
• Consistently led the brand in average diamond carat sales per store
Service Merchandise
Cookeville, TN
JOHN T. BEVILL
Store Manager
1994-1998
• Hired, trained, and managed department managers and sta . Prepared and evaluated ongoing training
programs in sales with department managers and sta .
• Took charge of store, and in conjunction with department managers, increased sales over plan by
$300,000 in six months
• Store ranked #1 in company in customer service in 1996
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