Customer Service Medical Assistant

Angela Crenshaw

*** * **** ******, **********, K y 40212

Home: 502-***-**** Cell: 502-***-****

************@*****.***

P rofessional Summary

Certified phlebotomist with 20+ years experience. Hardworking, reliable, and highly skilled seeking a

position with opportunities for advancement.

Licenses

Phlebotomy Certification

Skill Highlights

Extensive experience in phlebotomy Basic computer skills

Ability to work independently or as a team Diploma in Medical Assistant

member Organization and time management skills

Excellent customer service and

communication skills

Professional Experience

Aerotek March 2013 to November 2013

Phlebotomist

Louisville, K Y

Independently worked as an in office phlebotomist for a national medical testing lab. Greeted and

identified patients. Entered pertinent information pertaining to patients, lab tests and insurance billing

into computer using care 360 or retrieved lab orders using EMR program. Gathered test specific supplies.

Performed venipunctures, labeled processed, and stored samples for courier pick-up/transport to lab.

Maintained a neat and organized work area. Ordered supplies and properly disposed of all bio-hazard

waste. Adhered to all company policies and procedures.

Medlab October 2009 to March 2013

Phlebotomist

Louisville, K Y

Worked as a traveling phlebotomist performing daily lab draws for nursing homes. Labeled and stored

specimen for transport to lab. Picked-up and stored specimen collected by nursing home staff for

transport to lab. Ensured all paper work pertaining to lab draws were accurately completed and signed.

Processed and stored specimen upon return to lab. Filled/delivered all supply orders for nursing homes.

Rendered good customer service at all times and followed all company policies and procedures.

American Red Cross November 1989 to September 2006

Apheresis Specialist l/Phlebotomist

Louisville, K Y

Greeted and registered donors for donations. Performed vitals: BP, temperatures, pulse, and fingersticks

for hct/hgb. Performed medical histories, and arm evaluations to select a suitable vein for venipuncture.

Utilized vacutainers and safety adaptors, syringes, butterfly needles, large gauge straight needles and

lancets. Set-up/breakdown of work stations, labeled, processed and stored product. Created electronic

medical records using a company computer program. Maintained donor confidentiality at all times.

Provided good customer service internally and externally. Treated all donor reactions according to

company policy. Responsible for the ongoing education in all new company policies, procedures and

equipment. Trained incoming staff on policies and procedures and performed all other duties as assigned.

E ducation and Training

Louisville College of Medical and Dental Careers 1986

Diploma in Medical Assisting: Medical Assistant

Louisville, KY, Jefferson

certificate for Medical Office Aide

Received on the job training as a phlebotomist 1987

Butler High School 1980

High School Diploma

Louisville, KY, Jefferson

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