Manager Service
Resume:
TAWNYA M. MARTINO
St. Petersburg, FL 33710
Residence: 727-***-**** Cell Phone: 727-***-****
Email: ************@*****.***
EDUCATION
Master of Health Administration:
December 2007
University of South Florida, Tampa, Florida
Bachelor of Arts: Major: Interdisciplinary Studies/Legal Studies (Minor:
Psychology) May 1999
State University of New York College at Fredonia, Fredonia, New York
EMPLOYMENT HISTORY
AREA AGENCY ON AGING OF PASCO-PINELLAS, INC., St. Petersburg, FL
Director of State Programs
June 2009 to present
Perform administrative, supervisory and coordination role in managing State
funded programs as well as the Veterans Directed Home and Community Based
Services Program.
. Direct and lead the performance of all staff activities within the
State Program Management Unit.
. Oversee and analyze the budget management of providers to ensure
annual budgets are fully expended.
. Develop criteria for conducting monitoring and evaluation of funded
programs and services.
. Manage vendor agreements and provider contracts.
. Coordinated the transition of current Medicaid Waiver clients to the
new Statewide Medicaid Managed Care Long Term Care Program (SMMC
LTCP).
Program Manager/Program Operations Coordinator
2005
to 2009
Provide oversight to contracted agencies responsible for General Revenue
funded programs.
. Track expenditures and release of clients to contracted agencies.
. Monitor contracted agencies to ensure contractual compliance with
funded programs.
. Coordinate training for all new staff within Planning and Service Area
5.
GULF COAST COMMUNITY CARE, Clearwater, FL 2004 to 2005
Team Leader
Supervised Elderly Service Case Managers in arranging services to homebound
seniors.
. Reviewed all case narratives, assessments and documentation.
. Met with Case Managers weekly to discuss cases and provide guidance.
. Trained new and current Case Managers.
AREA AGENCY ON AGING OF PASCO-PINELLAS, INC., St. Petersburg, FL 2003 to
2004
Care Manager for REST Project
Promoted educational resources for caregivers of seniors in Pinellas
County.
. Organized health fairs to enhance awareness of available caregiver
resources.
. Disseminated Caregiver Handbooks to local social service agencies.
. Evaluated client satisfaction using surveys and telephone interviews.
Caregiver Specialist
Assisted caregivers in accessing resources and respite care to allow
continuous care for loved ones.
. Conducted home visits to complete annual and initial assessments.
. Arranged services to meet the needs of both caregivers and clients.
. Provided caregivers with community resources to further assist their
needs.
NEIGHBORLY SENIOR SERVICES, Clearwater, FL 2002 to 2003
Case Manager
Coordinated in home services for senior citizens to reduce risk of
institutionalization.
. Analyzed client needs and implemented plans of action.
. Developed care plans with client based on client needs.
. Planned, arranged, and monitored appropriate services to be provided
to clients.
TAWNYA M. MARTINO
Page Two
GOODWILL-SUNCOAST, INC., St. Petersburg, FL 2001 to 2002
Community Resource Specialist
Worked with developmentally disabled adults in accessing community
resources and activities.
. Organized all activities for developmentally disabled adults in two
group homes.
. Participated in designing, implementing, and monitoring support plans.
. Distributed and balanced petty cash funds.
XEROX, St. Petersburg, FL 2000 to 2001
Cost Per Copy Billing Specialist
Analyzed aged billing reports to determine problem and solution.
. Researched and corrected problem accounts.
. Reduced monthly error register containing billing problems.
. Received incoming calls regarding billing issues and assisted
customers.
SLIWA & LANE, Buffalo, New York 1999 to 2000
Legal Assistant
Assisted attorney in insurance defense firm.
. Managed monthly billing operation.
. Helped organize continuing legal education programs.
. Drafted legal documents using dictation.
COMPUTER SKILLS
MS Word, MS Excel, MS Powerpoint
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