Customer Service Manager
Resume:
MUZAFFAR M DAWOOD (Mike)
Richmond Texas 77469
Phone: 832-***-****
Fax: 713-***-****
Email: *********@***.***
OBJECTIVE
Store manager / Customer service agent / Sale’s agent
SUMMARY OF QUALIFICATIONS
• Over 18 years of experience working in retail environment
• Highly skilled in overseeing store operations and achieving set goals
• Proficient in understanding marketplace needs and strategies needed to drive sales
• Hands on experience in ensuring proper merchandise presentation
• In depth knowledge of controlling store expenses to maximize profitability
• Effective skills in payroll planning and scheduling
LEADERSHIP SKILLS
• Demonstrated ability to motivate and lead employees
• Proven ability to hire, select and train the right candidates
• Able to meet retail sales goals
• Excellent communication skills
• Results driven approach
• Good organizational skills and the ability to multitask
PROFESSIONAL EXPERIENCE
Jun 15 TH 2012 – DEC 23rd
Store Manager Saman Corp, Houston, TX
2013
Responsibilities:
Responsible for day-to-day operations, ordering, scheduling, training, supervising employees, store
image, profits, all controllable expenses, labor, inventory, cash, and shortages. Determine stock needs,
interact positively with vendors and customers, monitor receiving goods, maintain inventory and
minimize waste and pilferage. Oversee and control all funds. Schedule, supervise, and ensure that all Gas
Station Attendants adhere to store policies and procedures
Mar 11 th 2007 – Mar 30th
Store Manager EXXONMOBIL, On The Run, Houston, TX
2012
Responsibilities:
Responsible for day-to-day operations, ordering, scheduling, training, supervising employees, store
image, profits, all controllable expenses, labor, inventory, cash, and shortages. Determine stock needs,
interact positively with vendors and customers, monitor receiving goods, maintain inventory and
minimize waste and pilferage. Oversee and control all funds. Schedule, supervise, and ensure that all Gas
Station Attendants adhere to store policies and procedures
Jan 1 ST 1999 – Sept 10th 2006
Store Manager/Owner TEXACO, Houston, TX
Responsibilities:
Responsible for day-to-day operations, ordering, scheduling, training, supervising employees, store
image, profits, all controllable expenses, labor, inventory, cash, and shortages. Determine stock needs,
interact positively with vendors and customers, monitor receiving goods, maintain inventory and
minimize waste and pilferage. Oversee and control all funds. Schedule, supervise, and ensure that all Gas
Station Attendants adhere to store policies and procedures
SPECIAL KNOWLEDGE, SKILLS AND ABILITIES
1. Excellent spelling/grammar skills. 2. Working knowledge of PC environment utilizing Windows and 25
wpm word processing. 3. Basic Excel knowledge. 4. Capable of working and navigating several
applications and Web sites related to registration simultaneously.
ACCOMPLISHMENTS
• Store management certification of achievement in 2010 from ExxonMobil Corporation
• Created a set of strategies that helped minimize store costs by 12% thereby increased profits
• Hired and trained a group of ten people in the sales team to meet the need for new staff
• Managed and controlled inventory on daily bases to reduce losses for company
EDUCATION
Elsik high school, graduated in 1993
The Houston Community College Houston, TX 1994 – 1996, I Did not finished college
Dear sir or madam:
I am submitting my resume as a job application for the position of Store Manager .My knowledge of
directing sales teams and ability to ensure store’s presentation makes me an ideal candidate for this
position. I am confident that I possess the tact and customer service awareness that will assist me in
meeting your customer care and sales targets.
My great leadership abilities combined with my experience in retail environment has taught me more than
just the basics of this job. I am proficient in providing training services to the store staff and understand
just what specific duties should be assigned to what type of individuals. Additionally, I have the capability
to perform accurate operations of the cash register. I am able to perform reconciling activities of cash and
receipts.
I am certain that you will like to meet me after reviewing my resume as I possess the relevant
qualifications would assist me in performing my work duties without any problems. If you have any
more questions. Please feel free to reach me on my cell at 832-***-****.
Thank you for your time and consideration. I look forward to meeting with you soon.
Sincerely,
(Signature)
Muzaffar M Dawood
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