Administrative Assistant Customer Service

Carol Lynn Nelson

*** *. *** ***.

Hanover, PA **331

Cell 410-***-****

Email ******@*******.***

Seeking full time employment that will match my zest for life.

~ Employment History ~

Software Unlimited, d.b.a Medical Mastermind

1314 Bedford Ave., Suite 201

Pikesville, MD 21208

Date Started: September 2011

End Date: Presently employed

Position: EMR Software Specialist

Responsible for successful creation and deployment of EMR services to physician practices. Supports the

analysis, planning, design, development, build and/or configuration of EMR systems, system testing,

documentation of design / build workflows, participates and/or provides input into training design or execution,

provides go-live support, provides on-going production maintenance/support and troubleshooting. Responds to

support calls and issues. Monitor, acknowledge, resolve, document and/or escalate issues. Responsibility for

administrative duties as required, including: preparing documentation / reports, creating test cases and scripts,

providing documentation as required for production change control approval. Attend meetings as needed. Ensure

the integrity, integration and stability of production systems. Work closely with IT resources and coordination with

IT resources during upgrades, application/system patches and issue resolutions. Complete required testing cycles

(unit, functional and integration testing); Includes coordinating with customers and obtaining physicians and staff

signoff. Strong written and oral communication skills required. Clearly communicate with any customers

regarding a variety of issues related to troubleshooting, project management, ongoing production maintenance, or

implementation activities. Produce clear, concise documentation and contribute to training materials.

Eastern Shore Emergency Medicine Physicians, LLC

110 S. Paca Street

6th Floor, Suite 200

Baltimore, MD 21202

AT SHORE HEALTH SYSTEM, 219 W. Washington St., Easton, MD

Date Started: July 2004

End Date: August 2011

Position: Administrative Assistant to Emergency Department Physicians

I was assigned to Queen Anne’s Emergency Center, Memorial and Dorchester Hospitals, Eastern Shore, MD

Assisting over 30 physicians in 3 Emergency Departments with correspondence, payroll, scheduling, customer

relations and general office duties.

Pro Temps

8133 Elliott Rd., #5

Easton, MD 21601

Date Started: April 2004

End Date: June 2004

Position: ED Administrative Assistant

Assigned to work at Shore Health System, Easton and Cambridge, Maryland.

Worked as a temporary worker in same above named position, before hired on a permanent basis.

Dunbar Armored

50 Schilling Circle

Hunt Valley, MD 21031

Date Started: May 2003

End Date: January 2004

Position: Contracts Administration

Duties included research and verify information submitted from the field. Input data from contract proposals into

database. Fax dated material daily to branch offices and general administrative support.

OfficeTeam Employment Agency, 401 E. Pratt Street, 14th Floor, Baltimore, MD 21202

AAI Corporation

P.O. Box 153

Hunt Valley, MD 21030

Date Started: July 2002

Assignment End Date: September 2002

General Clerical Position in Proposals/Procurement

Assisting in general clerical tasks, such as, Excel spreadsheets, faxing Request for Quotations, preparing

documents for Imaging and Data Entry.

Loyola College

4501 N. Charles Street

Baltimore, MD 21210

Date Started: April 2002

Assignment End Date: June 2002

Position: HR Assistant

Providing administrative support to the recruitment and employment function, and general clerical support to the

entire HR Department. Acted as a liaison between the HR office staff, students, faculty, applicants and the

general public.

E~TEK, D.B.A. Amerimall, Inc.

532 Baltimore Blvd., Suite 311C

Westminster, MD 21157

Date Started: August 1998

End Date: April 2002

Position: Web Designer

Responsible for a client base of over 100 accounts, with comprehensive interaction with clients from initial contact

through the designing process into customer service. After the initial sale, I was responsible for introducing new

products, services and technology to benefit their marketing program. I possess excellent skills in uncovering

client needs and conceptualizing their ideas to meet, or exceed anticipate expectations. Created custom designs

and all artwork for approximately 250 clients.

Northrop Grumman Corporation (A defense contractor, formerly Westinghouse Electric Corporation)

Electronic Sensors and Systems Division

7301 Sykesville Rd.

Sykesville, MD 21784

Date Started: September 1981

Laid Off: June 1998

Last Position Held: Sr. Data Processor

Production Test Facility (PTF) - August 1994 to June 1998

Design, implement and maintain an Access database, which aided technicians to expeditiously identify and locate

pertinent materials, thereby, reducing test completion time.

Log, validate, and verify incoming Technical Manuals from the Government.

Gather valuable information, collaborate with technicians about specific details and edit database for entry and

accuracy.

Coordinate pertinent personnel (i.e. plant facilities, quality and customers) in planning and scheduling to secure

the success of the witnessed tests.

Compile test data and other information necessary to generate test reports and other contractual deliverables.

Prepare test reports for printing and/or electronic transfer.

Design and update department’s webpage.

Review corporate and departmental procedures to identify and recommend necessary changes for accuracy and

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efficiency.

Initiate and create various engineering documents and facilitate in the processing and closure of each.

Configuration/Data Management - November 1989 to August 1994

Interpret specifications, standards and contract requirements relative to Configuration and Data Management and

Test Engineering/Integration.

Assist in the configuration control of documentation (i.e. document control, technical library, tape logs).

Packaging and Shipping Department - September 1981 to November 1989

Sole operator of two personal computers and five printers running and exclusive labeling software package and

coordinate with QA on the format and accuracy of the labels as specified by Military Requirements.

~ Skills ~

Paint Shop Pro

Web Graphic Design

HTML Code

Dreamweaver

MicroSoft Office Suite

Swish

Problem Solver:

“Real World” experience in the I.T., advertising/marketing and manufacturing industries; effective at brainstorming,

networking and implementing solutions; excellent people skills; expertise in quality assurance and customer

service.

~ Education ~

University of Baltimore, 1999

Anne Arundel Community College, 1996-1998

Franklin Senior High School, 1976

~ Awards ~

The Westinghouse Electric Corporation Market Award, 1990 Corporate Winner of the Market Share Award &

Business Unit Winner, Marketing Award, 1990 Market Share Award (Team Efforts)

~ Charitable Efforts ~

Board Member of the Mid-Atlantic Women’s Motorcycle Rally, Inc. since 1998 raising funds for breast cancer

research and its victims.

Contact this candidate