Customer Service Administrative Assistant

Patricia Holmes

**** ******** ***

Decatur, Ga **032

678-***-****

********@*****.***

EXECUTIVE SUPPORT

** ***** ********** ********** ** Responsible, H igh Visibility, and M ulti-Task

Environments

“Problem Solver and M ulti-Tasker”

Excellent Computer Skills/Assignment & P roject M anagement

A positive-thinking, results-oriented, customer-oriented and team-spirited Administrative Support Professional

recognized for proactively exceeding organizational expectations over past 15 years in diverse work environments.

CORE STRENGTHS

Communication skills (verbal & writ ten) Project & assignment management

Organizational Skills Interpersonal & relationship-building skills

Document control – information processing T ime Management – deadline sensitive

Research and Analytical skills Customer service and client retention

Computer Skills: Windows XP Advanced MS Office (Word, Excel, Power Point, Access, Outlook),

Q uickBooks, Publisher and I nternet Research.

ADMINISTRATIVE ASSISTANT 07/07/06/08

Moen, Inc., Kinston, North Carolina

Performed administrative duties for office staff members, supervisors and Plant Director utilizing

XP Office Professional. Created spreadsheets and charts using Excel for monitoring daily production

levels, filed documents, scheduled teleconference calls, answered phones, ordered office supplies, and

updated bulletins using Power Point, Word and Publisher. Distributed in/out going mail.

PROGRAM OPERATIONS SPECIALIST 1999/01/2007

CDC (Center for Disease Control and Prevention) Atlanta, GA

Performed administrative duties under direct supervision from the Branch Chiefs for the Department

of Health/Safety and Division of Diabetes Translation. Performed administrative duties for the

B ranch/ Section Chiefs and other departmental staff by utilizing Microsoft Applications in Word, Word

Perfect, Access, Excel, and Power Point. Scheduled conference calls, meetings and travel

a rrangements. Coordinated schedules, calendars, presentation slides for exhibits, f low charts and

g raphs by utilizing Visio. Answered phones and set-up teleconference calls. Filed documents, ordered

supplies and publications. Distributed in/out going mail and electronic FedEx pick ups.

EDUCATION

High School Diploma 1977

Pitt Community College, Greenville, NC 1979

A. A. Degree: B US I NESS ADMINISTRATION

NOTARY P UBL IC 1980

Temple School of Maryland

A. A. Degree M E D ICAL ASSISTANT

REFERENCES AVAILABLE UPON REQUEST

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