Customer Service Project Manager

TONYA KING

** ***** **** ***** 919-***-****

Clayton, North Carolina ***************@*****.***

27520

ADMINISTRATIVE MANAGER

~ CLIENT RELATIONSHIP MANAGEMENT ~ ADMINISTRATIVE EXCELLENCE

PROJECT LEADERSHIP

Administrator of daily business operations encompassing: office management, customer service, team

leadership, technical acumen, and administrative project oversight. Experience in being able to bring

business savvy and a commitment to excellence to a growth-oriented company that values

transferable skills.

CORE COMPETENCY AREAS

Administrative Project Management Vendor Relations / Supplies Revenue / Expense Reporting

Business Management / Purchasing Budgeting / Cost Controls

Administration Skills Innovative & Effective Problem Interpersonal Communication Skills

Cost / Benefit Analysis / Forecasting Solver Executive Administration Support

Customer Service Communications Team Player / Unit Building Executive Schedule / Travel

Receptionist Work / Workflow Planning Law Enforcement Transferrable Skills Arrangements

Medical Billing and Coding/ NCTracks Records Management / Organization Electronic Medical Filing

Insurance Authorization Requests

PROFESSIONAL SKILLS SUMMARY

- INTEGRITY - CHARACTER LEADERSHIP - ORGANIZATIONAL MANAGEMENT

HONESTY

• Consummate administrative project manager; expertise in business-support, administrative project

support, organizational and problem solving skills to support business operations and management personnel.

Able to perform in a multi-task fast-paced environment that requires creative thinking and reasoning to ensure

increased productivity.

• Strong entrepreneurial attitude toward assignments; able to take ownership of projects, delegate and

follow through to successful completion; developed extensive project support skills in administrative counsel,

event planning, office organization, public relations, business/partner alliance communications.

• Exceptional use of interpersonal communication for presenting correspondence, reports and

corporate documentation; strong office management skills coupled with a creative, resourceful and innovative

project management focus. Effective planner who can define priorities, develop strategies while supporting

organization.

• Adaptable, flexible team player who can work in deadline-oriented environments ; able to handle

interpersonal communication issues with diplomacy and professionalism; effectively coordinates projects with

no supervision. Expertise in office administration, scheduling, computer systems and utilizing records

management.

• Dynamic and challenging coach, mentor, and team leader, who demands unmatched levels of

professionalism, technical aptitude, communications, and detail. Sought out to guide and train other team

members through proper procedures and processes; facilitates a team environment where excellence is

recognized and the highest professional standards are upheld.

• Practical experience working in a multi-task environment, aligning applicable rules, policies and

procedures in accordance with organizational structure and company standard operating procedures.

• Regarded as an innovative problem-solver who successfully adapts to and helps build credibility for

executive personnel through highly project management and full development support processes.

EDUCATION / TECHNICAL PROFICIENCY

JOHNSTON COMMUNITY COLLEGE » Microsoft Office Professional (Word, Excel,

Pursuing Degree in Medical/ Office PowerPoint)

Administration Program » Acrobat Reader

» Website Design

SOUTH JOHNSTON HIGH SCHOOL » Windows Operating Systems

High School Diploma

TONYA KING

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PROFESSIONAL EXPERIENCE

THERAPLAY,LLC

Medical Office Assistant (2012-Current)

KEY ACHIEVEMENTS & PROOF OF PERFORMANCE

• Coordiante multiple office functions that focus on computerized scheduling using ClincSource,

electronic billing through multiple insurance companies including NCTracks, collections, accounts

payable/reciviebale, patient records and filing, montly reports, data mangement and payment

plans with a demonstrated knowledge of insurance carriers, medical terminology, and CPT/ICD-9

codes.

• Serve as a primary contact for and liason between patients, therapists, physicians, and

techinicians to faciliate proper lines of communication and expident problem resolutions.

• Communicate with new potential clients about our therapy services and worked with pediatrician

offices and daycare centers to coordinate new referrals for potential clients.

• Worked closely with the owner and therapists to insure a quality of excellence was performed on

a daily basis and the best therapy was provided to our clients and their families.

• Worked with clients with payments arrangements and collections.

• Maintained clean and welcoming office and lobby area for our clients and their families.

JOHNSON COUNTY SCHOOLS

Teacher Assistant (2008-2012)

& PROOF OF PERFORMANCE

KEY ACHIEVEMENTS

• Successfully engage and interact frequently with children while understanding the meaning and

foundational aspects of acting respectfully to faculty and teachers and utilizing the meaning of soft

touch, smiling, holding children and remaining friendly. Communicate and support children in

developmental growth in a manner that was at the child’s learning level.

• Constructively engage with individual children and in-group settings on daily activities and routines

to open developmental opportunities to positively extend the child’s thinking and actions.

Implement, design, and assist in creating a developmentally accurate and appropriate curriculum

that develop, reflect, observe and assess individual children and parents jointly on physical and

emotional needs and current interests. Prepare daily classroom activities in a differentiated

instruction setting. Organize and implement multiple instructional programs for reading, math,

writing, science, social studies, character education, and more. Provide ongoing educational

instruction through cooperative learning methods.

• Plan all lessons and met with groups of student’s everyday; implement lesson plans for each group

based on the specifications that students and curriculum need. Facilitate hands-on approach to all

learning assignments.

• Grade papers and test and record grades. Assist with the preparation of daily classroom activities in

regular education instruction settings. Provide assistance to teachers with daily planned activities

and schedules.

• Conduct reading, writing, spelling and mathematics centers. Provide a stimulating and exploratory

environment that helped in creating a language-rich atmosphere. Foster, promote, encourage, and

build strong family relationships through open communication with all faculty, teachers, parents and

supporting people within the Johnson County school environment.

• Organize and prepare materials for the day using office equipment. Maintain classroom

control/management and order in the classroom. Relate and communicate to the children and

parents using humor and people skills. Facilitate and enjoy the highest quality teaching resources

and classroom materials by abiding and following all safety and health rules regulated by state and

local government in addition to supervising and ensuring safety to all children at all times.

• Successfully support organizational mission, philosophies, values, and policies to parents/guardians

and coworkers. Participate with the teaching team through communication, collaboration, and

curriculum planning.

THE GROWING PLACE PRESCHOOL

Teacher / Assistant (2003-2008)

• Assisted and executed the direction and support for young children to successfully develop social,

cognitive, emotional, and physical skills so they can become independent throughout their

development at The Growing Place Preschool.

• Directed toddlers to expand their increasing abilities while developing all skills that encourage their

pursuit of learning.

• Prepared a safe, inviting and welcoming environment where children freely explored and made

sense and understanding of the world. Created, developed and maintained proper documentation

of child’s accomplishments and progression through portfolios. Assisted teachers in all classroom

activities; organized class materials, maintained an orderly classroom with operational equipment.

Assisted in the development of lesson plans, and prepared materials for classes.

CONSECO FINANCE

Executive Administrative Assistant (1999-2002)

• Managed and organized various tasks including data entry, filing, and records management for the

Branch Manager.

• Provided timely, courteous, and knowledgeable response to information requests including:

screened, transferring calls, and preparing official correspondence. Trained and mentored Loan

Processers to process loans and that were all in compliance with North Carolina lending laws.

Notarized all loan closing packages during loan closings. Managed all travel arrangements and

collaborated closely with attorneys to ensure smooth closings on loans.

References Available Upon Request

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