Customer Service High School
Resume:
ASHLEY IRVING
Houston, Texas 77072
********@*****.***
Career Objectives
My objective is to establish a career in a fast paced environment that allows me to use my skills and
knowledge and allows job advancement.
Education
American Intercontinental University Houston, Texas
Associates Degree
Mar 2007 - Pending
Major: Healthcare Administration
National Institute of Technology Houston, Texas
Vocational School
Jun 2003 - Aug 2004
Major: Medical Assistant
Needville High School Needville, Texas
High School
Aug 1999 – May 2002
High School Diploma
Work History
Texas Children’s Hospital Houston, Texas
Protection Officer
Nov 07, 2011 - Present
Protect the staff, patients, visitors and assets of Texas Children's Hospital. Patrolled the facility and
served as a general security presence and visible deterrent to crime. Efficiently handle customer inquiries
and requests for assistance from patients and visitors. Respond to and assist with emergencies and
disasters. Respond quickly to medical emergencies and alarms and disturbances. Greet visitors and
register them in the hospital security database and issue security clearance.
Texas Department Criminal Justice Angleton, Texas
Correctional Officer 3
Jun 04, 2009 - Aug 12, 2011
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Implemented defensive tactics and physical restraints to maintain the safety and security of personnel
and the general public. Worked in the Command Center answering phones, directing traffic flow and basic
dispatching. Strong customer service skills used when dealing with family members, visitors and vendors.
Daily assigned to areas involving long periods of sitting, standing, and walking.
Richmond State School Richmond, Texas
Rehabilitation Specialist 2
May 01, 2004 - Nov 30, 2008
Managed staffs performance in the daily routine of mentally challenged individuals. Daily activities include
bathing and grooming, toileting, feeding and daily activities. Supervise other staff in charting, filling,
copying and answering phones and communicating with families. Transport staff and individuals to clinics,
appointments and various leisure outings.
Certification
CPI Trained Certification
First Aid / CPR / AED Certification
IAHSS Basic Certification
IAHSS Advanced Certification (In Progress)
TDPS Non Commissioned Security Officer
Advanced Typing Skills – 65 WPM
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