Supervisor Management

ZACHARY W. STAFFORD

*** ********* *****, ***. *** Memphis, TN 38104

*********@***.*** 901-***-****

EDUCATION

The University of Memphis Memphis, TN

• International Master’s of Business Administration, Fogelman College of Business and Economics,

including a semester abroad at the University College Dublin’s Michael Smurfit Graduate School of

Business, (December, 2008)

• Bachelor of Business Administration, Fogelman College of Business and Economics, with a concentration

in Management, (December, 2006)

Graduated magna cum laude

EXPERIENCE

Genco (August, 2010- January 2014) Memphis, TN

Operations Supervisor, AT&T U-Verse

• Experience working in multiple departments (Receiving, Inventory Control, Test and Repair, Quality

Compliance, and Continuous Improvement)

• Manage over $10,000 worth of labor on a daily basis

• Work in a fast paced, high volume production environment processing up to 4,800 set-top boxes a day

• Facilitate effective Problem Solving and Root Cause Analysis

• Manage multiple tasks through effective delegation and time management skills

• Plan, organize, and monitor organizational resources to facilitate an operation that satisfies internal and

external customers

Miller Transporters, Inc. (December, 2009- August, 2010) Memphis, TN

Operations Specialist

• Responsible for managing resource availability to coordinate the timely departure and arrival of 10-30

drivers daily

• Directly accountable for over 40 drivers in Memphis, TN

• Book orders to facilitate the transportation of goods from shippers to designated consignees

• Effectively, efficiently, and safely utilize company resources to move commodities throughout the United

States and Canada via tankers, flatbeds, and box vans

United Parcel Service (January, 2005- December, 2009) Memphis, TN

Operations Supervisor

• Manage the consolidation and distribution of packages as well as the loading of package cars and trailers

• Oversee labor issues, personnel issues, and employee performance

• Recruit, train, and evaluate parcel sorters

• Develop and execute an efficient freight handling process to insure timely departure and the proper handling

of packages

• Communicate issues with necessary personnel concerning volume fluctuations and potential problems with

the operation process

• Responsible for creating and maintaining a safe work environment including monitoring the maintenance of

equipment and troubleshooting problems during the sort

SKILLS/PERSONAL INFORMATION

• Self-motivated with a strong work ethic and willing to travel internationally

• Excellent communication skills enhance my ability to establish effective working relationships

• Founding board member of the IMBA Alumni Association at the University of Memphis

• Performed all aforementioned job duties at UPS while also maintaining a full-time schedule as an

undergraduate and graduate student

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