Sales Manager
Resume:
Cone Wilson
Roswell, New Mexico 88201
575-***-**** Home
575-***-**** Cell
*********@***.***
OBJECTIVE: An advanced management position with an organization that will
provide stability and a potential for continued
career growth.
EDUCATION: 1989 - Bachelor of Science
Business Administration - Finance;
California State University, Long Beach
Long Beach, California
1984 - Associate of Arts
General Education
El Camino Community College
Torrance, California
WORK HISTORY: November 2011 - December 2013
Advanced Hearing Care
Alamogordo, New Mexico
Operations Manager
Responsible for monitoring the overall business
performance of the practice through each individual
office location. Monitoring of revenue, service,
and cost management goals via Key Performance
Indicators (KPI's) in cooperation with the practice
owner. Develop and document business practices and
processes. Directly manage all employees in the
practice and supervise the day-to-day
responsibilities of all staff personnel including
performance management. Coordinate business
development activities with ongoing marketing and
operational activities. Handled Human Resources
functions for the practice, including interviewing &
hiring, disciplinary actions, OSHA, FMLA, FLSA, and
training. Responsible for marketing campaigns and
proofing information to ensure that it meets the
standards and expectations of the practice.
Coordinate staff development and training programs.
Responsible for meeting personal and team monthly,
quarterly and annual financial goals.
December 2008 - October 2011
Goodwill Industries of New Mexico
Roswell, New Mexico
Retail Store Manager
Responsible for the day-to-day management of a retail
thrift store with a budget in excess of $850,000.
Duties include budget and financial analysis
necessary to achieve goals, including revenue,
expenses and capital expenditures; training and
supervision of staff of up to 20 employees; hiring,
training, assigning and directing work of personnel
to maximize operations efficiency. Complete
performance appraisals, address and resolve internal
employee issues, apply disciplinary procedures per
company policy, and other defined HR functions.
Implement CARF (Commission on Accreditation of
Rehabilitation Facilities) standards into all
programs and facilities. Create a positive public
image of Goodwill Industries throughout the
community.
June 2006 - May 2008
Farmers Insurance
Roswell, New Mexico
Liability Claims Representative
Responsible for file management of liability claims.
Duties include investigation and resolution of
coverage issues, policy review and analysis,
determination of liability; bodily injury claims with
emphasis on customer interaction, negotiation and
settlement. Extensive travel within the SE New Mexico
region.
October 2004 - June 2006
Progressive Insurance
Roswell, New Mexico
Claims Representative
Responsible for file management of auto claims.
Duties include determination of liability,
investigation and resolution of coverage issues;
comprehensive estimate of property damage relating to
automobile accidents, including total losses; bodily
injury claims with emphasis on customer interaction,
negotiation and settlement. Extensive travel within
the SE New Mexico region.
April 2004 - October 2004
Hastings Books
Roswell, New Mexico
Book Department Manager
Responsible for supervision of book department
personnel, including staffing, training, customer
service, assignment of duties, performance
evaluations of staff. Merchandising of stock per
corporate plan-o-gram, including books, audio books
and accessories. Implemented loss control measures
to minimize shrinkage.
September 2002 - June 2003
Heritage Marketing
Hagerman, New Mexico
Call Center Supervisor
Supervisor of a staff of thirty (30) operators in an
outbound call center at Roswell Correctional Center
focusing on magazine subscriptions. Responsible for
recruiting operators, training and mentoring
personnel on delivery of sales scripts and opposition
rebuttals; weekly staff meetings to review sales
status to motivate operators to maintain and exceed
designated sales goals; generation of weekly and
monthly sales reports sent to company main office in
Great Falls, Montana.
November 2000 - March 2003
Impress Me!
Roswell, New Mexico
Owner
Handle and coordinate all functions for a promotional
advertising company; cold calling and phone
canvassing for prospective clients; customer
interface, accounts payable and
receivable/collections, sales and production of
promotional and silk-screened items for companies,
organizations and individuals.
October 1994 - November 2000
No Outside employment
Roswell, New Mexico
Provided home and child care during spouse's tenure
as traveling seminar presenter and database
analyst/programmer.
April 1994 - October 1994
Auto Credit Builders
Roswell, New Mexico
Lot Manager
Sales of used vehicles and lot management. Accounts
receivable and collections; updating of customer
accounts; maintaining vehicles to expedite sales.
Generate sales reports for inclusion into total
dealership sales figures.
March 1992 - March 1994
ComputerLand/ComputerPlex of Roswell
Roswell, New Mexico
Sales and Operations Manager
Responsible for management of store personnel and
corporate accounts; outside and retail sales of all
computer products; hiring of staff and training in
store policies, procedures, and sales strategy.
Developed marketing strategy for store, including
defining media sources and merchandising. Ran daily
inventory control check to maintain optimum inventory
levels. Assisted with hardware installation and
software training as needed. Daily verbal and written
communication with manufacturers and vendors
regarding specifications, part orders and
requirements. Responded to and fulfilled RFP's from
various municipal, state and federal government
entities.
February 1989 - March 1992
Home Business
Los Angeles, California
Financial counselor; elderly caregiver
August 1986 - February 1989
Hermosa Beach Community Resources
Parks & Recreation Department
Hermosa Beach, California
Facilities Aide
Assisted in the planning and execution of community
service projects; administrative functions; liaison
between department management and general
public/facility renters; Used city vehicles for
assigned duties.
Theater Manager
Maintenance of theater equipment; contracts;
supervision and training of staff and technicians.
Instruction of office procedures and theater
policies; public relations; sales and accounting.
RELATED
EXPERIENCE: Computer Expertise:
Training individuals in the use of Micro systems.
Including experience with: IBM and compatible PC
systems (using, upgrading, troubleshooting);
Microsoft (Word, Excel, Outlook, PowerPoint,
Publisher and Internet Explorer/Mozilla Firefox);
Training Experience
Leadership Skills; Time and stress management;
Sales/Customer Service; Basic Computer
Skills/Entrepreneurial Skills to Upward Bound
students enrolled at Eastern New Mexico University -
Roswell.
Contact this candidate