Customer Service Real Estate

Amy Bridges **** Heathstead Pl. Unit E Charlotte, NC 28210

Home: ***-***- **** ***.********@*****.***

Enthusiastic and outgoing team player focused on helping others with effective communication skills

and a willingness to take on additional responsibilities. Flexible and adaptable to change in both

office and call center environments.

Skills

Computer Systems - Internet, Microsoft Office, Lotus Notes

Fluent in Spanish and French

Customer Service

Communication

WORK EXPERIENCE

Jean Bridges with Allen Tate Company

Assistant to Real Estate Agent - 2013 - Present

Performed administrative duties such as filing, answering phones, setting up appointments to show

listings and general office duties as needed.

CONNEXTIONS - 2012 - 2013

Pharmacy Help Desk Agent (Contractor)

Provided professional customer service by assisting pharmacists with claims processing and

answered questions about claims for prescription plan members.

Licensed Health Insurance Agent (Contractor)

Enrolled consumers in UnitedHealthcare Medicare Advantage Health Plans during Annual

Enrollment.

Provided professional customer service by answering questions about Medicare Advantage plans.

Jean Bridges with Allen Tate Company

Assistant to Real Estate Agent - 2012 - 2012

Performed administrative duties such as filing, answering phones, set up appointments to show

listings and general office duties as needed,

AEROTEK STAFFING -

Benefits Investigator for Amerisource Bergen/Lash Group (Contractor) - 2010 - 2011

Verified medical coverage for patients via outbound calls to insurance companies.

Updated information in the database to ensure current information is given to the physicians.as

needed.

SPHERION STAFFING -

Customer Service Associate-Hewitt and Associates (Contractor) - 2009 - 2010

Facilitated annual enrollment for employees of AT&T with Annual Enrollment for health benefits and

answered their questions about those benefits.

Provided professional customer service while answering questions from Meadwestvaco employees

regarding their ongoing health benefits and facilitated any necessary transactions.

Jean Bridges with Allen Tate Company

Assistant to Real Estate Agent 2009- 2009

Performed administrative duties such as filing, answering phones, calling agents to set up

appointments to show listings and general office duties as needed.

ELDER BROACH PROPERTIES- 2008 - 2009

Maintenance Coordinator/Support -

Responded to tenant maintenance requests via phone, internet as well as in person.

Contacted and followed up with homeowner, tenants, and vendors to facilitate maintenance work

orders for managed properties.

Approved vendor invoices and forwarded the invoices to the accounting department for processing.

Fielded after-hour emergency pager calls on a rotating basis.

Assisted with Section 8 properties, HOA issues and other duties when needed.

WACHOVIA (2002 - 2008)

Teller- Roving

Teller - Providence Road Financial Center

provided professional customer service by assisting customers with banking transactions and

resolving account issues when necessary...

Reviewed accounts for possible cross-sale of products and sent leads to Financial Representative.

Managed shipments of money in and out of the financial center as vault teller.

provided hands on training for new tellers to prepare them for their financial centers.

Associate - Corporate Trust Wachovia Shareholder Services -

provided professional customer service by answering customer calls regarding their shares of

Wachovia common stock.

Customer Service Representative- Wachovia Retirement Services

Provided professional customer service by answering customer questions regarding participant

401k plans and processing any necessary transactions involving 401K plans.

Consistent stat performance champion.

EDUCATION

Peace College - Raleigh, NC - AA - Romance Languages - 1989-1991

University of Georgia - Athens, GA - BA - Romance Languages - 1991-1993

Medical Reimbursement program at Central Piedmont Community College:

Medical Terminology, Medical Keyboarding, Medical Reimbursement (basic coding), Medical

Office Procedures, Anatomy and Physiology.

Contact this candidate