Customer Service Manager

R O B E R TA J . W AT E R S

*** *********** ******, *****, **** 44305

PHONE: 330-***-**** **********@*****.***

EDUCATION

STAUTZENBERGER COLLEGE, BRECKSVILLE, OHIO

SUMMER 2013 TO PRESENT Actively pursuing Associate Degree in Judicial Court Reporting.

Anticipated Graduation Date: Fall 2015

CERTIFICATIONS & ACCOMPLISHMENTS

STUDENT MEMBER OF THE NATIONAL COURT REPORTER’S ASSOCIATION – 2012-2013

WHO’S WHO AMONG BUSINESS PROFESSIONALS – 2012

NOTARY PUBLIC FOR THE STATE OF OHIO – EXP. JAN 2012

PARTICIPANT IN THE STUDENT LEADERSHIP ACADEMY AT STARK STATE COLLEGE – 2011 AND 2012

NATIONAL HONOR SOCIETY – 2000

HONORS CAREER EXCELLENCE AWARD FOR BUSINESS – 2000

EMPLOYMENT

EMERGENCY MEDICINE PHYSICIANS

06/2010 TO 01/27/2014 Report Writer/analyst-production support specialist

Prepare and analyze reports used by the physicians and management. Also experienced in gain share and direct

incentive program management.

VICTORIA E. SCHAFER, ATTORNEY AT LAW

03/2006 TO 04/30/2010 Office Manager/Paralegal

Job duties include administrative work in running the office, secretarial functions such as meeting with clients,

telephone calls and filing, etc. and some research. Experience in Elder Law, Estate Planning, Medicaid Planning, and

Probate.

WILLIAMS & ASSOCIATES-LYNDA HARVEY WILLIAMS

03/2005 TO 03/2006 File clerk/Paralegal

Job duties include answering multi-line telephone, filing with various Courts, interoffice filing, assisting paralegals.

Experience in Domestic, Civil, and Criminal law.

ARMBRUSTER, KELLEY, KOT, HONECK & BAKER LAW FIRM

09/2000 to 12/2004 Legal Secretary/Receptionist

Job duties include answering multi-line telephone, filing with the various Courts, typing, assisting clients.

Experience in Probate, Domestic, Criminal, Civil, Workers Compensation/Personal Injury law.

PROFESSIONAL REFERENCES:

RONALD CLUM, ASSISTANT PROSECUTOR

SUMMIT COUNTY JUVENILE COURT

650 DAN STREET, AKRON, OHIO 44310

PHONE: 330-***-**** OR CELL: 330- 612-3995

SANDRA ZDELAR, PARALEGAL

RANDAZZO LAW OFFICES LLC

6555 DEAN MEMORIAL PARKWAY, BOSTON HEIGHTS, OHIO 44236

PHONE: 330-***-**** OR CELL: 330-***-****

ROBERTA RICHARDS-UHER, CPA

EMERGENCY MEDICINE PHYSICIANS

4565 DRESSLER ROAD, NW, CANTON, OHIO 44718

PHONE: 330-***-**** EXT 1339 OR HOME: 330-***-****

JESSICA DEVENDRA, TIER 1 CUSTOMER SERVICE REP.

CCI CAREERS

634 FIGUEROA PLACE, SE, CANTON, OHIO 44707

PHONE: 330-***-****

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