Customer Service Human Resources
Resume:
Bobbie J Beattie
********************@*****.***
http://www.linkedin.com/pub/bobbie-beattie/31/724/8aa/
Professional Statement:
A dynamic professional offering comprehensive experience and knowledge in a variety of industries and functions to include business administration, human resources, sales, accounting, patient support and customer support positions. Demonstrates proven organization and project management skills, a high degree of professionalism, accuracy/accountability, and superior customer service skills. Excel independently, as well as a cooperative team player. Ability to manage multiple tasks in an effective manner and develop innovative solutions to complex problems.
Core Competencies:
Human Resources, Benefits administration, Leave Administration and Processing including Military and Personal leaves, A/P, A/R, Collections, Sales and Purchase Order Processing, Data Entry, Project Management, Customer Service, Contract Review & Presentation, Policy and Process preparation and documentation. Ability to handle large phone and data systems.
Employment Experiences:
04/2010 –12/2013 Time Warner Cable – Human Resource Coordinator
This position provides support for HR Business Partners, employees, and Centers of Excellence throughout the Time Warner Cable organization. Senior member of the Employee Service Center (call center) operations in a shared services/human resources setting. Knowledgeable in all aspects of Human Resources and able to administer multiple functions of the HR department, including payroll, onboarding, employee relations, benefits, performance management, terminations, leave of absence, etc. Familiarity of employment law and regulations, including ADEA, ADA, ERISA, FLSA, FMLA, OSHA, and COBRA and ensure compliance to these laws and regulations.
• Provide guidance and support to local human resources and senior management regarding performance, promotions, transfers, terminations, leave of
absence, and benefits.
• Responsibilities include processing employee and local human resources requests and associated transactions received via email, HR Self Service Tool, and by phone while maintaining Service Level Agreements by applying customer service satisfaction techniques with the efficient, timely and accurate use of resources.
• Ability to exercise discretion and judgment in interpreting and applying company policies to issues and problems.
• Ability to handle confidential information in a professional manner.
• Provides excellent customer responsiveness to communications received from Human Resources (HR), HR Center of Excellence (COE) staff, Corporate Benefits, Payroll, and employees.
• Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution. Leave of absence, benefits plan options, benefits eligibility, benefits enrollment, and on boarding administration including background checks, and routine HR questions.
• Update the case management system with transaction specific information and supporting documentation.
• Achieves and maintains expertise to navigate and accurately record information with several business applications including HR data (PeopleSoft),
applicant tracking system (BrassRing), case management tracking (HR Helpdesk), and vendor websites.
• Reporting and query knowledge to provide information to management, as well as outside local HR clients.
10/2008-04/2010 Lash Group/Amerisource Bergen Corp - Patient Care Coordinator
• Provide support to patients and provider sites for health insurance benefit investigation, persistency services to patients such as reminders of
appointments and follow up calls regarding the treatment with the specific infusion drug REMICADE, finding alternate sites of care, researching
medical claims appeals, and referring patients to patient foundations for financial assistance and other assistance programs.
• Strong customer service position in a call center environment.
• Data entry and patient record maintenance responsibility and direct contact with physician and provider sites. Attend weekly team meetings and assist on special projects as needed.
• Quality assurance report responsibilities for patient accounts, making sure proper services are scheduled for the patient accounts.
• Position requires superior organization and time management skills as each member of team must meet individual and team goals daily/weekly. Trained in Medicare Parts A – D courses, along with HIPAA laws and regulations for the healthcare industry.
04/2007-01/2008 Lance, Inc. - Customer Support Specialist
• Provide comprehensive support to sales and customers in a call center environment.
• Strong customer service position with concentrations on sales support and data entry.
• Maintained customer data base, input orders for sales personnel. Daily and weekly call quota.
• Weekly reporting and meeting management.
06/2006 - 11/2006 RSC Equipment Rental/W2 Financial Staffing – Collections
• Provide comprehensive support to multiple store locations throughout the US. Strong customer service position with concentration on collections and maintaining current account information and account balances.
• Coordinated payment and all other accounting related functions for assigned accounts.
• Approved any credit limit increases or adjustments to assigned accounts.
• Attended weekly collections meetings for special assignments, account reviews, etc.
• Responsible for daily and monthly revenue reporting and supporting documents.
• Prepare all contractual paperwork for third party collection accounts and lawyer submittal.
• Prepared all collection documents for all assigned accounts such as letters, statements, etc.
02/2006 - 05/2006 SafeGuard Security/Matrix Security Group - Sales Coordinator
• Provide comprehensive support to multi departmental sales management and team members.
• Strong customer service position with concentration on administration, purchasing, payroll, and scheduling.
• Coordinate appointments and new hires for entire sales department.
• Responsible for daily and monthly sales reporting and supporting documents. Prepare all contractual paperwork for review by financing department.
05/2004 - 6/2005 Southeastern Fire Control, Inc. - Service Coordinator
• Coordinate and dispatch three crews for suppression, alarm, and life safety service calls and inspections in NC, SC, GA, AL. Maintenance of customer
files and contracts.
• Process department payroll, purchase and sales order processing, sales and service invoicing, track and replenish truck stock.
• Maintain and follow up on sales leads, emergency calls, track of sales leads and commissions for service department.
Southeastern Fire Control, Inc. – Collections
• Maintain a current comprehensive receivable collection schedule for all divisions.
• Filed all civil claims and represented company. Actively participate in weekly collection meetings. Commercial collections
exceeded $1 million dollars.
• NC Notary
9/2003 - 05/2004 Creative Mailing Solutions - Fulfillment Administrator
• Provide one on one customer care for corporate clients and sales staff.
• Handle all incoming orders via Internet, email, phone, and fax.
• Manage website for incoming orders.
• Made inventory adjustments and coordinated various projects.
• Ensured quality control on shipments.
• Attended daily production meetings to ensure timely project management
6/2003 - 9/2003 Barloworld – TRC Staffing - Central Processing
• Temp assignment providing support for Charlotte and Raleigh Branch locations.
• Handled all paperwork for 20 technicians. Input data for invoicing, payroll processing, and inventory adjustments.
• Participated in month - end close outs.
• Maintained monthly billing quota for assigned divisions.
• Daily interaction with management from assigned branches via fax, email, and phone.
• Maintain office records and perform administrative duties.
5/2000 - 8/2002 Poseidon Enterprises, Inc. - Accounts Receivable
• Provide sales staff support.
• Full cycle A/R to include report generation, payment processing, database maintenance, preparation of deposits, reconciliation, collections, end of
period processing.
• Make inventory adjustments, process credit applications, and all other administrative duties.
Software Proficiencies:
All basic and advanced computer skills and Microsoft Office applications. Specific software skills include PeopleSoft 8 and 9, PeopleSoft HelpDesk, BrassRing,
Taleo, SAP, Wennsoft, Great Plains, Quicken, Quickbooks, MAS90, ASTRA, Peachtree, AS 400 and other more industry specific software and applications.
Educational Experiences:
Associate Degree in Applied Science - Business Administration
References and Salary Requirements:
Salary negotiable; personal and professional references available upon request.
Contact this candidate