Customer Service Representative

LaKeta S. Jones

Objective: Utilize my skills and obtain new challenges to enlighten my

professional career as well as contribute to the growth of the

organization, while gradually increasing my capabilities in a healthcare

environment while pursuing my degree in Health Administration with the

University of Phoenix.

Work Experience

The Coding Source-July 2013-present

Medical Records Technician

Achievements: Travel to acquired destination to capture or transfer

patients charts for coding

First Source Solutions - January 2012 - February 2013

Processing Center Coordinator

Achievements: As Lead Coordinator, assist and assign the daily

organization and flow of the Cash Posting Inbox for Revenue Central by

research, investigating and correcting all of revenue reversal request as

well as manage the Cash Inbox, flow of emails including the review of

department work output for accuracy. As Lead Coordinator, orchestrate the

Cash inbox flow of request by organizing and distributing the work to

ensure timely and thorough processing. Examine, analyze and correct

payments, at the debtor level, in Cubs. Daily accuracy reviews of

department's work output to ensure proper processing. Ability to

communicate errors and needed corrections to coworkers in professional and

concise manner. Assist with other projects as assigned by management,

which can consist of but not limited to the data entry of patient

information, posting payments, preparation of deposits, NSF processing,

credit card processing, balance adjustment processing, daily balancing and

maintenance of incoming and outgoing mail.

Trinity Medical Center, Birmingham AL - January 2006- January 2012

Imaging Clerk

Achievements: Create and scan medical files and records into document

imaging database. Check medical files and records for accuracy and insured

all required information is included in a patient's medical record. Assist

doctors and nurses with medical questions concerning patient files into a

medical data base, such as: keeping a log of patient's entrance into

hospital as well as, on a daily basis, as directed by doctors and nurses at

the hospital, fax and file patient records, answer calls concerning patient

records, deliver patient records. Assist or direct patients in proper

direction. Data entry of patient information such as payments,

correspondents, and remits into document capture workstation.

Earl' Barber and Salon - August 2004-October 2005

Stylist

ETP Plus, Huntsville AL - September 2003- July 2004

Customer Service Representative

Achievements: Answers multiple telephone lines assisting and entering data

information from customers concerning application pre-approval or approval

for Visa or Master Card. Services were provided in a professional and

courteous manner. Filed information according to ETP rules and regulations.

West Telemarketing, Huntsville AL - January 2001- July 2003

Customer Service Representative

Achievements: Received, entered, verified, processed, (e.g. names,

addresses, credit card numbers, etc.), incoming phone calls information

from clients resolving issues concerning questions regarding Direct T.V.

services such as: phone lines inbound and outbound, troubleshooting care of

Direct T.V. broadcasting, accepted bill payments, movie order payments,

and, arranged partial payments for customers, and documented customers

account. Ability to handle majority of calls without any assistance. All

calls were answered in a professional manner and according to Direct TV

policies and regulations.

Computer Applications

Microsoft Word

Microsoft Outlook

Excel

Power point

Document Imaging

10 key entry

1 Skills

Excellent communication and writing skills

Ability to work under extreme stress and pressure

Knowledge regarding to Internet browsing and email

Flexible, organized, tolerant, goal and detail oriented

Dependable, dedicated, and professional

1 Education

Lee High School

1996-99

Calhoun Community College

2 GED

2009 - Current, attending University of Phoenix

Degree: Healthcare Administration

References available upon Request

Contact this candidate